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Live Aqua Boutique Resort


All Inclusive – 50% Off Select Dates

Offering an outdoor pool and 4 restaurants, Live Aqua Boutique Resort Playa del Carmen All Inclusive – Adults Only is located on 5th Avenue in Playa del Carmen. Features include a Caribbean Sea view, and the beach is just 450 metres away.With free WiFi throughout, each modern room here is totally air-conditioned and includes a flat-screen TV, a minibar and an iPod docking station. They also include a private balcony and a private bathroom with free toiletries.One of the restaurants, El Mural, offers international food a la carté. It is available for breakfast, lunch, and dinner, while the bar offers special cocktails. The property also boasts a fitness centre and a rooftop pool with an amazing view to enjoy. All inclusive rates offer special prices at Kool Beach Club and Mamitas Beach Club.A wide range of bars, restaurant and shops are available within 200 metres of the property, while Mamitas Beach Club can be reached in a 5-minute walk. Cancun International Airport is a 45-minute drive away.

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Regular Price $359


Price
$158
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Neighborhood Riviera Maya - Playa Del Carmen
Regular Price 359
Review Rating 9.4
Country Mexico
Category ,
Review By: Rani
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-12-07
Review By: Udo
What's Good: Modern rooms, location in regards of distance to Beach and town center
What's Bad: Loud music until 2:00 AM, Coffee Shop is a joke - no attendance, door to outside locked, no any good coffee because of missing the right equipment and experience
Comments: Central location, loud music at...
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-12-06
Review By: Anonymous
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: mature couple
Date of Review: 2017-12-06
Review By: Anonymous
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: review category group of friends
Date of Review: 2017-11-30
Review By: Anonymous
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: mature couple
Date of Review: 2017-11-28
Review By: Anonymous
What's Good: El hotel está muy bonito, la Comida deliciosa y la ubicación excelente.
What's Bad: Se me hizo muy caro para lo que es, no salía agua caliente y no servía el aire acondicionado.
Comments: Buena
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2017-11-20
Review By: Jose
What's Good:
What's Bad: Llegué a las 7:30 de la noche y me tardaron 1 hora en darme la habitación y yo había dicho que llegaba entre las 7 y 8
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2017-11-18
Review By: Jérôme
What's Good: Cooking quality, the roof top and the sun beds, the cocktails, the people, the spa not expensive
What's Bad: The design of the hotel is modern and really original but there is a real issue with the noise, it is not sound proof at all you can hear everything and music is lawed as we are in Playa del Carmen.
Comments: Good value and quality if...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-11-12
Review By: Anonymous
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: mature couple
Date of Review: 2017-11-09
Review By: Julie
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-11-08
Review By: Sergio
What's Good:
What's Bad:
Comments: Very poor
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2017-11-06
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: mature couple
Date of Review: 2017-11-05
Review By: Jimena
What's Good:
What's Bad: Pagos adicionales
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-11-03
Review By: Anonymous
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-10-28
Review By: Anonymous
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: mature couple
Date of Review: 2017-10-09
Review By: Dora
What's Good: מלון יפה במיקום מרכזי, אזור הבריכה מאוד יפה.
What's Bad: תחזוקה לא מדהימה, ירד גשם ולא טרחו להזיז את המזרנים בבריכה כך שהם נספגו מים ולא היה נעים לשבת עליהם יום למחרת כשהיה שמשי. האוכל במסעדות לא ברמה גבוהה, אמנם הכל כלול אבל בדיעבד הייתי מעדיפה לשלם כסף ולאכול בחוץ.
Comments: מר
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2017-10-05
Review By: Anonymous
What's Good: El hotel es hermoso, la ubicación perfecta, la cama muy cómoda, aunque el aire acondicionado hacia un poco de ruido.
What's Bad: El servicio de restaurant es lento
Comments: unas estupendas mini-vacaciones
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-10-05
Review By: Aurea
What's Good: Un servicio de primera; definitivamente regreso. El personal y sus instalaciones excelentes, vale la pena estar hospedado ahí.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2017-09-25
Review By: Felipe
What's Good: TUDO é perfeito o atendimento, qualidade da comida, e conforto do Hotel é nota 1000
What's Bad:
Comments: Ferias maravilhosas
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-09-21
Review By: Isabella
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: review category group of friends
Date of Review: 2017-09-02
Review By: Samira
What's Good: Hotel de categoria Boutique All Inclusive, comidas e bebidas deliciosas, limpo e aconchegante, instalações novas, local privilegiado na Quinta Avenida, funcionários bem humorados e muito simpáticos. A piscina no rooftop é um dos lugares mais agradáveis de convivência.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-08-29
Review By: Akira
What's Good: スタイリッシュなホテルで若い人向き。朝食も美味しかった。
What's Bad: オープンな建物の構造が裏目に出て、レストランも屋上プールも蚊が大量発生。 また部屋にルームサービスのメニューが見当たらず、依頼しても最終日まで届く事はなかった。 カンクンからコレクティーボで移動したが、バスの路線からも遠く、フェリー乗り場からも徒歩20分以上離れている。
Comments: mosquito!
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2017-08-23
Review By: Zineb
What's Good: Très belle vue avec la piscine en rooftop. Hôtel très bien placé dans l'avenue commerçante de la ville ! À proximité des restos Bars boites supermarché et différents mall pour du shopping !
What's Bad: Petit déjeuner plutôt pauvre en quantité !
Comments: Très bel hôtel
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2017-08-21
Review By: Ekaterina
What's Good: Excellent all inclusive adults only boutique hotel! We've spent our honeymoon there, the staff took care of everything, the food was delicious, the rooftop with the pool and the bar are fantastic!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-08-20
Review By: Megan
What's Good: This hotel is really chic. The location is perfect! Rooms are very modern, spacious and clean. It's not crowded even though all the rooms are booked. The food is amazing getting the all inclusive is a sweet deal. It's a 5 min walk to the beach and it get's too crowded so we stayed on the pool most of the time. The staff is super nice and helpful. I would definitely recommend this place to anyone!
What's Bad: The wifi could be better.
Comments: I had an amazing time...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2017-08-10
Review By: Analia
What's Good: Toda la estadía fue excelente. El personal , las instalaciones y el servicio increíble!
What's Bad:
Comments: Volvería nuevamente
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-08-06
Review By: Jasmine
What's Good: I loved everything about the hotel. The location was great. The people were awesome. The food was good too. A perfect place to stay at for Playa del Carmen. Highly highly recommend.
What's Bad: The wifi was very spotty in the hotel room. It worked perfectly in the lobby and on the roof. But not too great in the room.
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-07-04
Review By: Michalis
What's Good: Hotel is very modern,minimal and rooms are designed to perfection
What's Bad: The fact that we had to leave :(
Comments: Amazing boutique hotel in the...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-07-01
Review By: Isabela
What's Good: De tudo!!! O hotel é fantástico, arquitetura linda, serviço impecável, comida maravilhosa, localização perfeita e super confortável!!!
What's Bad: O único ponto negativo é o chuveiro que tem pouca pressão.
Comments: HOTEL MARAVILHOSO! JÁ QUERO VOLTAR
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-07-01
Review By: Yoanka
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-06-28
Review By: Laura
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-06-26
Review By: Anonymous
What's Good: Comida Ambiente
What's Bad: Lejos de la playa
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2017-06-14
Review By: Hugo
What's Good: La calidez de los mexicanos.Viva Mexico.
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-06-13
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2017-06-05
Review By: Sarah
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-05-29
Review By: Steven
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-05-25
Review By: Jm65677
What's Good: The service at this hotel was EXCELLENT!!! No matter what time I asked for them to do something they were always very accommodating. I had a wonderful time at this location. The staff was excellent. The food was delicious. The concierge even called my tour company at 5am when the tour company was 10 minutes late. !!!! I would stay there again.
What's Bad: On the first night my air conditioner went out. However as soon as I reported it to the front desk they had someone come and look at it and fix it. He stayed until it was fixed. It was after midnight when he finished. Even though I had problems with my air conditioner the staff MORE than made up for it. They were always very nice. Despite the air problem I would stay there again.
Comments: Really a great experience
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2017-05-19
Review By: Cesar
What's Good: El hotel está muy bonito, la atención del personal es increíble, la alberca con una gran vista y está súper cerca de Mamita's
What's Bad:
Comments: Ubicación, comodidad y servicio
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-05-05
Review By: Tim
What's Good: The food was delicious and the staff was friendly. It was located right on the main strip and a short walk to the beach.
What's Bad: The pool is only like 3 feet deep. Not a big deal to me, but it could be a bummer to others.
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2017-05-04
Review By: Doron
What's Good: צוות מדהים ,אווירה נהדרת ,מלון קטן ושקט בלי הרבה אורחים .פינקו אותנו בחדר עם גבינות ושמפניה כמה פעמים . האוכל מעולה והמתקנים של המלון נקיים וטובים . נהנו מאוד וללא ספק תמורה מעולה למחיר
What's Bad:
Comments: המלון הכי טוב שיש
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-05-03
Review By: Anonymous
What's Good: Lots of great amenities, fabulous food, no kids, right next to the city centre and the beach.
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-05-02
Review By: Eran
What's Good: מיקום מרכזי אבל שקט
What's Bad:
Comments: מלון מעולה עם תמורה מושלמת...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2017-04-24
Review By: Marcela
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-04-24
Review By: Ane
What's Good: Rooms are spacioua and clean, pool is amazing, great food and alcohol, staff very attentive and nice. Location is great.
What's Bad: Room service options could be better and the coffee
Comments: Amazing!
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-04-19
Review By: Alfonso
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2017-04-17
Review By: Francisca
What's Good: A equipe toda foi bastante atenciosa e amável. Excelente localização na 5ª Avenida, refeições deliciosas, quarto espaçoso e confortável. Como tivemos que sair cedo algumas vezes, pedimos o café da manhã no quarto e room service foi perfeito.
What's Bad:
Comments: Surpreendeu
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-04-16
Review By: Ricardo
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-04-13
Review By: Benjamin
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2017-04-12
Review By: Debora
What's Good: Tudo! Infra estrutura do hotel é moderna e jovem, auxilio e carisma por parte de todos os funcionários, comida de todas as refeições deliciosas e diferenciadas!
What's Bad:
Comments: Hospedagem excelente e diferenciada!
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2017-04-02
Review By: Ivan
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2017-03-13
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2017-03-09
Review By: Anne-cécile
What's Good: Hôtel disposant d'une très bonne situation géographique dans Playadel Carmen permettant de circuler à pieds dans la ville Excellentequalité de la restauration (rare dans les all inclusive) Propretéimpeccable Gentillesse du personnel Rooftop/piscine et décoration del'établissement superbe Parking gratuit
What's Bad: Attention, la situation géographique de l'hôtel est aussi son pointnoir: ultra bruyant!!!! Oreilles sensibles et dormeurs au sommeil léger,s'abstenir!!! Bruit permanent jusqu'à 5h du matin dans la rue etdans les couloirs de l'hôtel, ce qui peut se concevoir pour le bruitde la rue étant donné la situation géographique de l'établissementmais qui est inconcevable lorsque ce sont les clients de l'hôtel quihurlent la nuit dans les couloirs! Le personnel de sécurité, absolumentpas physionomiste d'ailleurs, qui vous traque à chaque entrée etsortie de l'établissement, pourrait peut-être se charger , au moins,de faire en sorte que les clients ivres de la nuit ne hurlent pas dansles couloirs..... Combiné au manque d'insonorisation des chambres,vous serez certains de ne pas dormir du séjour....Confort matelas et oreiller correct, mais pour ceux ayant des problèmes de cervicales, pensez à amener votre oreiller!Personnel très gentil, MAIS, manque de formation notable...:En restauration: on vous retire les assiettes, les couverts, etc. pour un oui ou pour un non. Vous n'avez pas encore posé la fourchette ou avalé votre bouchée que l'assiette est déjà retirée... ultra pénible quand on est en vacances et qu'a priori on est là pour se reposer et prendre son temps! Une armée de serveurs le matin au PDJ alors qu'il n'y en a pas spécialement besoin, et par contre, 2 serveurs qui galopent toute la journée au bord de la piscine pour servir tout le monde, et là pour le coup, 3 tapas qui sont sensés être rapides vous prennent 1h30...En chambre: 2 passages par jours mais la femme de chambre ne remet ni de papier toilette, ni gel douche, savon, etc. ne serait-ce que pour se laver les mains...obligé d'en faire la demande à la réception 2 fois en 7 nuits....c'est bien la peine de les faire passer 2 fois par jour!!!
Comments: Rapport qualité/prix décevant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2017-02-09
Review By: Jemma
What's Good: The property was amazing. The boutique feel or an all inclusive resort is so rare. We will definitely be back!!
What's Bad:
Comments: Incredible!!
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-01-30
Review By: Jacqueline
What's Good: We had an amazing stay at Lat20 Live Aqua. We stayed four nights but didn't take too much advantage of the all-inclusive aspect of it as we are foodies and headed to some highly recommended restaurants that we had been dying to try. The bed was ultra comfortable, the shower was incredible, the jacuzzi was lovely and the atmosphere was wonderful! The staff were extra friendly and accommodating and the robes were to die for! I wish we were able to purchase one for home but they didn't have any in stock. Great stay!
What's Bad:
Comments: Honeymoon Stay in Playa Del...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-01-21
Review By: Rosane
What's Good: Localização, serviço, arquitetura, hotel muito elegante, decoração linda!
What's Bad:
Comments: Hotel eleganterrimo!!!
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2016-12-25
Review By: Екатерина
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-12-06
Review By: Rob
What's Good: Il servizio è stato straordinario e il personale gentilissimo. Elegante e confortevole, quasi tutto perfetto. In caso di un nuovo viaggio a Playa del Carmen, torneremo di certo.
What's Bad: Il vino è davvero pessimo, un hotel di questo livello deve proporre "all inclusive" qualcosa di meglio, non serve una grande etichetta ma un po' meglio. Altro problema il rumore forte del condizionatore in camera.
Comments: Un'isola di pace nel centro...
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2016-12-04
Review By: Sarah
What's Good: The staff couldn't have been nicer/more helpful - especially Franco, Kevin, Claudia, Rocio. Hotel in perfect location beside 5th avenue. Food lovely, place spotlessly clean always.
What's Bad: Could possibly do with an indoor bar for when it is raining. Playa as a location is very commercial but if I was going again I wouldn't stay anywhere else!
Comments: Perfect!
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-11-12
Review By: Marcio
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2016-11-07
Review By: Anonymous
What's Good: TODO ES PERFECTO
What's Bad:
Comments: LUGAR SIEMPLENTE PERFECTO
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-11-05
Review By: Andrea
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2016-11-03
Review By: Juan
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2016-10-21
Review By: Cesar
What's Good: Las instalaciones y la ubicación; la atención en general muy buena
What's Bad: Algunas personas (mesero y masajista de spa) con poca intención de atender amablemente
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-10-18
Review By: David
What's Good: Property was excellent, great bedrooms and facilities, lots of space. Wonderful staff, very friendly and front desk were very accommodating. Nice small gym in the hotel too, great pool area.
What's Bad: Hotel was rather quiet so not so much atmosphere in the evening, however it is close to all the bars and restaurants of Playa del Carmen.
Comments: Wonderful hotel, great facilities and...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-10-10
Review By: Damien
What's Good: Tout l'ensemble de l'établissement de l'accueil à la cuisine au mobilier rien a redire
What's Bad:
Comments: Le top
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-09-15
Review By: Rodrigo
What's Good: Todo es excelente, desde el servicio de los empleados, quienes son extremadamente amables y educados, hasta la calidad de los alimentos, la ubicacion, la limpieza y todo lo demas. Agradecemos especialmente a Rocio, Rosa, Alvaro, Luis, Roman, Julio, Epigmeo, Veronica, Daniela, seguramente nos estamos olvidando de alguno pedimos disculpas por eso, por habernos tratado tan bien durante nuestra estadia. Esperamos volver pronto y disfrutar del paraiso que ellos construyen con su amabilidad y servicio. Sin duda super recomendado.
What's Bad:
Comments: Todo excelente
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2016-09-11
Review By: Sisilia22
What's Good: The pool, the 5th AVENUE, the attention to details, the Asian diner, the staff, José Luis the supervisor. It's my new favorite place in Playa Del Carmen and I used to stay at the Royal Playa Del Carmen :) Will be back next year for sure!!!
What's Bad: The only think I was not impress was the breakfast, the service was slow and not a lot of choices and small portion. But compare with everything else its nothing.
Comments: Epic time :)
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2016-08-17
Review By: Marina
What's Good: Gute, saubere Zimmer schöner Pool und Lounge Aera
What's Bad: schlechter, unaufmerksamer Service Preis-Leistung wirklich schlecht
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2016-08-16
Review By: Angelica
What's Good: La comida es deliciosa y la atención increíble , me sentí como en casa. La ubicación es estupenda. Fui con mi hija y no hubo deseo que no fuera cumplido por los chefs y meseros , cualquier necesidad que surgiera en las instalaciones de inmediato fue resuelta .
What's Bad: Que no tenga su propio club de playa, aunque en mamitas la pase muy bien !
Comments: Unas cómodas , divertidas y...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with older children
Date of Review: 2016-08-12
Review By: Anonymous
What's Good: todo un 10, ubicación, exclusividad, cero niños, tranquilidad, servicio.
What's Bad: los huevos benedictinos pueden mejorar.
Comments: Excelente elección, definitivamente me lo...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2016-06-07
Review By: W
What's Good: Staff was incredibly nice during our stay. The food was amazing. The rooftop's view was breathtaking.
What's Bad: Insect bites at the Mural (restaurant) when eating
Comments: Relaxing hotel, you just don't...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2016-05-24
Review By: Harmony
What's Good: This hotel was amazing. Staff are so friendly. We loved Samuel in the down stairs restaurant. He was so funny and went above and beyond to make our dining experience wonderful. Loved him in the pool bar too. Franco was also a favourite, he made the best drinks. Great service over all. The lady at the reception desk starts with an R was beautiful. So helpful. Pool was great, so beautiful and deck chairs very comfy. Rooms were beautiful and cleaned perfectly. Food was good. Worth every cent. Location was great, so easy to walk everywhere. Highly highly recommended. We will be back if ever in Playa again.
What's Bad: Room service was unrealible with timing. You would order a meal and it would be different each time. No big deal though loved everything else.
Comments: Wondedful, highly recommend.
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2016-05-18
Review By: Alvaro
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-05-17
Review By: Jeffrey
What's Good: Location & Parking Besides check in, Hospitality was very good.
What's Bad: I paid for 2 (2) queen beds per room. Originally I had My wife & 2 adult children planned for the trip, however our daughter decided to come after I booked and we thought no problem since we had the 2 beds. When we arrived they absolutely would not allow it and charged us another $80. That was the first time ever in any country they treated us that way,
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with older children
Date of Review: 2016-05-15
Review By: Seba_vx
What's Good: Everyone in the staff showed to be very careful with guests, so I felt comfortable since the first moment. Rooms are very large, clean, very comfortable bed, big shower box. Just excellent. The position is perfect, a few minutes walk from the beach and just behind the corner of the night life of Quinta Avenida. I read reviews stating that you could hear the noise, but I didn't, I had a room facing the backstreet and it was very quiet. I Had a great time in this hotel, I liked its whole concept that, according to my impression, seems to be thought for persons (mainly couples) in between 30 and 50 of age. If back in Playa del Carmen I will book here again!
What's Bad: The all-inclusive formula could work better with more restaurants available. Although being very good ones, at the moment of my visit they were just two.
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2016-05-12
Review By: Bertha
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2016-05-12
Review By: Anonymous
What's Good: La atención de todo el staff es excelente
What's Bad:
Comments: Excelente servicio
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2016-05-11
Review By: The
What's Good: The hotel is adults only, all inclusive. The room was very nicely appointed and the rooftop deck & pool were the best !!! The staff couldn't do enough for us. Rooftop service was great and food there was very good and plentiful, especially the new sushi & tapas bar.
What's Bad: Food in the several restaurants was good, but nothing special.
Comments: Great hotel in an active...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: mature couple
Date of Review: 2016-04-28
Review By: William
What's Good: The food was limited but excellent. The service around the clock was too. It is the perfect oasis in Playa.
What's Bad: I have no complaints.
Comments: Limited but excellent.
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2016-04-24
Review By: Israelski
What's Good: The hotel looks amazing really modern and clean. Nice spa and nice pool. Food was good and the staff were really nice. I would recommend this hotel to my friends.
What's Bad: Me and my husband we're celebrating our honeymoon and were hopping to get upgraded to a better room or for a champagne but we received noting. Was really disappointed.
Comments: Great hotel
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-04-20
Review By: Paul
What's Good: Cool hotel, very modern & in great location. Staff very friendly & helpful. Great rooftop pool & bar area.
What's Bad:
Comments: Would recommend this place
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with older children
Date of Review: 2016-03-15
Review By: Thomas
What's Good:
What's Bad: Gym wasn't open. External gym was very good, but 10$
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2016-03-14
Review By: Edis
What's Good: Quarto espaçoso, com bela decoração e amenities by Missoni. Hotel com design clean e praiano, de muito bom gosto. Bela piscina no terraço, que conta com confortáveis chaises.
What's Bad: Faltou energia elétrica no hotel no domingo à noite, retornando de madrugada parcialmente. Quase fiquei sem poder carregar bateria de equipamentos para o passeio (tour) à Chichen Itza na manhã seguinte. No final de semana, é servido um café da manhã no estilo buffet, excelente. Mas nos outros dias funciona à la carte, o que torna o serviço lento (o que é especialmente ruim se vc tem um vôo ou passeio agendado cedo pela manhã).
Comments: Ótima localização, com excelente custo...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2016-02-25
Review By: Alex
What's Good: Great location on Quinta ave. The food for an all inclusive was surprisingly good and the staff was really nice and helpful. The rooftop pool has a great bar and an awesome view of the town and ocean. The beach is only 2 blocks away with the option of going to one of two full service beach clubs or just accessing the public beach on your own. Overall, a really good value for a cool hotel (that doesn't feel 'all-inclusive-y').
What's Bad: It seems like they were understaffed at timed which led to slow service particularly at breakfast. If someone is looking for a quiet location, then this hotel might not be the best option since noise from Quinta avenida can easily be heard late into the evening. But this is more the case with any hotel on Quinta in Playa than a negative comment for this particular hotel.
Comments: Trendy boutique hotel in the...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-02-17
Review By: Victor
What's Good: Outstanding service
What's Bad: Gym was not available at the time we stayed
Comments: Excellent
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-02-11
Review By: Aldana
What's Good: Hotel looked beautiful, very gently stuff and attentive people. Room spacious, cool design and the rooftop swimming pool was great.
What's Bad: However i booked with a prices that was not what i have to pay in the end. They charged me 30% more!!! I founded a bit too expensive given the fact that at the end we payed more than 250 usd with NO meal included even breakfast. The the hotel was under construction, so no gym and strange noises during the at the pool.
Comments: Beautiful hotel but check small...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2016-02-07
Review By: Edna
What's Good: Ac localização é muito boa. Tudo, móveis, funcionários, Área entorno recebem atenção especial da administração. Muito bom gosto para mobília e decoração!
What's Bad: De ter que ir embora!
Comments: Valeu a pena
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-02-03
Review By: Eduardo
What's Good: Hotel novo. Excelente localização. Serviço ótimo.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-01-26
Review By: Monique
What's Good: This hotel is perfectly located. It has every amenity you could want and is a stone's throw from the beach. It is an oasis of luxury in the bustling little town of PDC. The rooftop is pretty awesome. The rooms are super spacious; and that shower is fantastic.
What's Bad: I wasn't impressed with the 10% service charge applied to our stay. I didn't realize this on the booking (my fault) and we were tipping throughout our time there. Even if we didn't, this is a considerable amount of money (hundreds of dollars) and don't think we received the kind of service warranted for such a charge. The only time we asked for service to our room was when something was missing that should have been there (I.e. Shampoo refill, toilet paper). There was also construction happening during the day, which is fine if you're out all day but terrible if you want to have a nap. Comes with the territory I suppose..: playa is under massive developments and improvements everywhere.
Comments: Slice of paradise in Playa...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-01-24
Review By: Anonymous
What's Good:
What's Bad:
Comments: A very good experience
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2016-01-23
Review By: Vic
What's Good: The location and facilities
What's Bad: There was extensive building work being undertaken and it was noisy at times
Comments: Great location that will be...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-01-19
Review By: Anonymous
What's Good: Стильный просторный номер, удобная кровать, уборка два раза в день, рядом с морем и 5 авеню (кафешки, магазины).
What's Bad: Идёт стройка на 1 этаже и на 4-м (где расположен бар и бассейн). Долбят и сверлят весь день. Нет своей территории. Для отправления на экскурсии надо идти в другой отель - этот не знают экскурсоводы.
Comments: Городской отель в период ремонта
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2016-01-14
Review By: Young
What's Good: we loved this hotel!!..... the bed was amazing and the shower as well. we had a really good wifi signal in the room. the hotel is beautiful with nice design features. the attention to details is amazing and the stuff is very nice and hospitable. the location is very central but not load.
What's Bad: it wasn't a problem for us but the hotel is undergoing renovation. the pool bar is expansive but the service is good.
Comments: really nice upscale hotel in...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-01-14
Review By: Jorge
What's Good: El hotel es muy bonito, el servicio bueno, la comida muy rica, hay buenos restaurantes cerca.
What's Bad: Playa del Carmen ya no es lo que era. Ha perdido su personalidad y encanto.
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: mature couple
Date of Review: 2016-01-14
Review By: Luca
What's Good: Fantastico uno degli hotel migliori mai visti
What's Bad:
Comments: Un sogno
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-01-12
Review By: Christina
What's Good: The hotel is beautiful, very luxurious, staff are great, we had some issues and they sorted them out very quickly when we raised them at checkout, apologising and waiving our bar tab. We stayed over Xmas as a treat, we had friends that stayed when it was Hotel Cacao which is why we booked. I think any issues we experienced were most likely teething problems in the changeover.
What's Bad: Construction work as the hotel has changed hands. Gym not available at the time we stayed. Initial communication wasn't great - we weren't informed of the change of hands.
Comments: Beautiful hotel - currently changing...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2016-01-11
Review By: Eric
What's Good: This Boutique hotel is absolutely wonderful! The first thing I like is the staff ( from the reception to the bar and restaurant): very big thanks to Gabrielle , Kaela , Luis ....I forget many persons . The second thing is the hotel : It s a real Design Hotel with very good choice of materials, good choice of colours, nice rooms. The third thing is the location : this hotel is located in the nicest part of la Quinta far away the hordes of tourist. I will definitely come back in this Hotel !!!
What's Bad:
Comments: What a revelation !!
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2016-01-11
Review By: Marco
What's Good: position very good
What's Bad: the staff is probably "new" of this hotel so the service (after an order.......the food came in a too long time -even 20minutes- at restaurant) and the quality of some food (fish for example) is really CHEAP and modest
Comments: four days at Lat20 Hotel...
Customer Rating: 5
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2016-01-10
Review By: Carla
What's Good: Hotel in posizione perfetta, nuovissimo e molto bello.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-01-10
Review By: Betoarruda
What's Good: Quartos super confortáveis (cama, banheiro, tv, sacada, etc), melhor localização em playa, muitos restaurantes bons ao redor, terraço incrível, piscina ótima.
What's Bad: Fui confundido com visitantes (day-use) duas vezes, já que não existe nenhuma pulseira que diferencia os hóspedes. O hotel está passando por obras, mas ficou parado na semana do reveillon. ufa! Uma pena que ele esteja sendo transformado em all inclusive.. já que são muitas opções de restaurantes para escolher.
Comments: Um dos melhores hotéis boutique...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-01-07
Review By: Sabrina
What's Good: Staff was excellent - very courteous and great w making special accommodations . Beautiful hotel
What's Bad: Hotel was under construction - so there was loud banging in the morning . Only one menu with not that many options to eat - for an all inclusive that's not practical More staff members needed
Comments: Beautiful hotel, great location and...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category group of friends
Date of Review: 2016-01-05
Review By: Hnoria
What's Good: La piscina y los cuartos y la ubicación
What's Bad: Estaban en transición con antigua administración y tenían bastantes errores de atención
Comments: Genial
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2016-01-05
Review By: Richard
What's Good: La piscine sur le roof top. La gentillesse du personnel
What's Bad: Manque d'éclairage dans les chambres
Comments: Très bel établissement
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: mature couple
Date of Review: 2016-01-05
Review By: Anabustani
What's Good: el cuarto.
What's Bad: el servicio en el bar.
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2016-01-03
Review By: Gisele
What's Good: Atendimento ótimo, localização, decoração, o hotel é novo.
What's Bad: Por ser tão novo ainda estavam com pequenas obras, o barulho incomodou um pouco.
Comments: Perfeito
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: mature couple
Date of Review: 2015-12-26
Review By: Anonymous
What's Good:
What's Bad: Muito barulho nos quartos. Música que vem do bar da piscina e da rua. Ar condicionado do quarto tambem muito barulhento.
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2015-12-22
Swimming Pool
Fitness Center
Non Smoking

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