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Live Aqua Boutique Resort


All Inclusive – 50% Off Select Dates

Offering an outdoor pool and 4 restaurants, Live Aqua Boutique Resort Playa del Carmen All Inclusive – Adults Only is located on 5th Avenue in Playa del Carmen. Features include a Caribbean Sea view, and the beach is just 450 metres away.With free WiFi throughout, each modern room here is totally air-conditioned and includes a flat-screen TV, a minibar and an iPod docking station. They also include a private balcony and a private bathroom with free toiletries.One of the restaurants, El Mural, offers international food a la carté. It is available for breakfast, lunch, and dinner, while the bar offers special cocktails. The property also boasts a fitness centre and a rooftop pool with an amazing view to enjoy. All inclusive rates offer special prices at Kool Beach Club and Mamitas Beach Club.A wide range of bars, restaurant and shops are available within 200 metres of the property, while Mamitas Beach Club can be reached in a 5-minute walk. Cancun International Airport is a 45-minute drive away.

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Regular Price $359


Price
$158
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Neighborhood Riviera Maya - Playa Del Carmen
Regular Price 359
Review Rating 9.4
Country Mexico
Category ,
Review By: Breeanne
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2020-01-16
Review By: Marko
What's Good: + big spacious rooms and bathroom + silent room + good breakfast + excellent lunch and dinner + big rooftop pool and sun terrace + beautiful design + central position and on the main shopping street with restaurants and bars + the food is excellent + all the guests are relaxed and joyful + adults only formula works perfectly because there are not noisy sounds
What's Bad: - the service for the lunch was super slow for the first half of the time of our staying there (1h to get our food) and just after our complaining they speed up the service for all days remaining - I WILL DEFINITELY COME BACK TO THIS HOTEL and if you are staying in Playa Del Carmen definitely choose this hotel: you will not be disappointed.
Comments: Definitely to recommend
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2020-01-15
Review By: Reena
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2020-01-14
Review By: Felipe
What's Good: Great boutique hotel and rooms: new decor, comfortable beds, very clean, fantastic shower, good toiletries. Food: good variety of very tasty food both during the day at the lunch restaurant and pool bar and dinner. Value: great value for money, you get a lot for what you pay. Location: very close to Quinta Avenida for all the restaurants, bars and shops, and also only a couple of blocks from the beach. Staff: despite some minor shortcomings with the food & drinks service, the whole staff was very warm and friendly, helpful and engaged. From check-in to check-out, we felt welcomed and very well looked after. Facilities: good rooftop pool with enough sun beds and loungers for all guests, good drink and food selection at the pool bar. Overall we had a great stay and I would stay again if coming back to Playa.
What's Bad: They could do with more staff during dinner service. On most days it would take too long to get served: to get a seat, menu, get drinks or food. They need to have a drinks menu at dinner and better wine variety. Just one of each (red, white, rose) is not enough. Waiting staff both at pool bar and dinner restaurant can be a bit forgetful. A few times (not just once or twice) they forgot to put orders through and bring food or drinks we ordered.
Comments: Fantastic stay
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2020-01-14
Review By: Sarah
What's Good: Very modern Amazing food! Great staff Lovely extras
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-01-08
Review By: Cassie
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2020-01-06
Review By: Barry
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-12-29
Review By: Ronald
What's Good: This place was awesome!! It is a beautiful, small resort close to the beach. The best part was the wait staff in the restaurant and the roof top bar. Because it is all inclusive, you spend a lot of time in both locations. You could tell they all took a lot of pride in their work.
What's Bad: They hit you up for a time share presentation when you get in. They didn't give us a ton of info ahead of time, and we thought it was a rewards thing. Don't waste your time. Also, the front desk steered us the wrong way a couple of times.
Comments: Beautiful place to stay. We...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-12-29
Review By: Michaela
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-12-22
Review By: Anonymous
What's Good: Small beautiful hotel well located on la quinta avenida. Big room and big bathroom.
What's Bad: Food was bad, service was really slow, they dont mention on the description that they would charge you extra for going to the beach.
Comments: Pleasant
Customer Rating: 6
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-12-15
Review By: Bogdinamita
What's Good: Top value, amazing everything, every single one the staff was amazing, the whole resort looks and feels amazing. Food was mostly pretty good, with the occasional good and excellent.
What's Bad: If the plumbing could be improved, that would be great
Comments: Complete bliss
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-12-13
Review By: Aki
What's Good: Everything nice
What's Bad: nothing
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2019-12-08
Review By: Errica
What's Good: We loved the food, the service, the comfortable accommodations, the turndown service at night, the attention to detail and especially the staff. There isn't one thing we could have thought of that they hadn't already thought of first! I loved that Live Aqua was affiliated with several beach clubs so that we could receive discounts for walking to the beach and enjoying those private cabanas and chairs! We rented bikes that were beautiful and looked brand new on one of the days of our stay. The communication during the booking process was seamless. There wasn't anything I would have needed that they didn't provide. To top it off they really have the best location right off 5th avenue and only a couple blocks from the beautiful beaches.
What's Bad: There's nothing that I can think of that wasn't already excellent at Live Aqua!
Comments: Our honeymoon stay was absolutely...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-11-14
Review By: Vicky
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-11-10
Review By: Briana
What's Good: breakfast was great- they have a buffet style and off the menu made to order options
What's Bad: the service could have been faster during all meals and bar times, but that was the only con
Comments: amazing time for me and...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-11-03
Review By: Amy
What's Good: The food and staff were fantastic! The location was good as well, The only thing missing were the swing chairs by the pool. However that made zero difference in giving this hotrl ⭐️⭐️⭐️⭐️
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2019-10-30
Review By: Monica
What's Good: They were super accommodating for my sister’s bachelorette trip. We never encountered a staff member that didn’t go above and beyond for us. The sushi at the rooftop bar is a MUST! We loved every minute of our stay there.
What's Bad: The bed was a little lumpy, but overall the room was perfect.
Comments: Great location!
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2019-10-16
Review By: Olivia
What's Good: The all inclusive package was excellent value for money and the food was great. The location is central and the staff are very friendly.
What's Bad: We had some items stolen from the pool area, which was a shame however the staff handled the situation extremely well.
Comments: Great hotel!
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-09-26
Review By: Jean
What's Good: Very Friendly staff, especially Angel and his other colleague during the pool service. Food was good quality and short walk to the beach.
What's Bad: Rooftop pool music could be extremely loud. A nice way to relax is to listen to music at a normal volume.
Comments: Great place to relax
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-09-06
Review By: Ivan
What's Good: Wonderful place with very caring and helpful staff, wide variety of food options and grate location.
What's Bad: The music in the roof top pool area is extremely loud.
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-08-25
Review By: Gizem
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-08-11
Review By: Robin
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-08-04
Review By: Damon
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-07-31
Review By: Stephanie
What's Good: I loved how the staff was very attentive
What's Bad: N/a
Comments: Best hotel
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2019-07-27
Review By: Shaniekwa
What's Good: The all inclusive. The food was really good
What's Bad: the liquor was somewhat watered down
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-07-17
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-07-14
Review By: Munira
What's Good: I loved everything about this property, it is beautiful and the staff is amazing. Huge thank you to Frank, Fernando, and all of the staff at breakfast for making our stay amazing, especially the guy making the smoothies!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-07-09
Review By: Livia
What's Good: Everything was perfect! Food was delicious, with variety and quality. Also would like to enhance the pool service, a real point of differentiation of this Hotel.
What's Bad:
Comments: Amazing and relaxing place to...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-07-05
Review By: Anonymous
What's Good: Hotel looks nice. Rooftop is great. Food and drinks on rooftop are good.
What's Bad: I hate to complain but there were way too many little issues and negatives which occurred over such a short duration to allow me to recommend this hotel or to return. We received an email via Booking.com to say that we were able to check in between 1300 - 1400, however when we arrived at 1345, we were advised the room was not ready and had to wait until 1430. When we were taken to our room, there was very VERY loud construction work going on in the unit below, we thought perhaps this was a one day thing but was in fact ongoing for the duration of our stay. This room should not have been issued to any Guests. The balcony in room 222 had absolutely no furniture, and was therefore essentially just a concrete box (pictured). It was not until checking out we noticed that all other balcony rooms in the hotel had chairs and lounge furniture. The dirty beaten up canopy obscuring the '5th Avenue view' as advertised. The toilet was malfunctioning and was flushing constantly unless the flusher was manually forced back to the 'off' position. One of the Housecoats was badly soiled (pictured). The Air conditioning unit was louder than any system I have ever had and would literally wake us up each night when it crashed on. The mini bar was not cold and was not restocked each night. We received 2 beers and 2 waters each day. A total of 6 beers and waters for the duration of our stay. This is hardly 'All Inclusive' service we paid for. There were Oreos, M&Ms and a bag of potato chips in the mini bar, these were not restocked after eaten. The night service maid left ONE truffle - there were two guests. Dinner menu advertised 'Tom Ka Kai' - Thai coconut chicken soup, however I was served a bowl of Miso soup with seaweed and Tofu. We were advised at breakfast that they had no bacon. The hotel advertises a Coffee Deli & Bar where 'Seasoned baristas will prepare your favourite speciality coffee drinks and teas'.
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2019-06-25
Review By: Yolanda
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2019-06-09
Review By: Vanessa
What's Good: The food was very tasty especially for dinner. The cleanliness of the room.
What's Bad: Breakfast options were not many and the food was not good. Very bland.
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: with friends
Date of Review: 2019-06-06
Review By: Manhar
What's Good: Everything. The food The staff everyone was so helpful The pool - I miss the pool so much All-inclusive was great!
What's Bad: Its not on the beach - its 5 minute walk. If your that lazy you need to go hit the gym
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-05-16
Review By: Karla
What's Good: Great food and service. Beautiful rooms and the pool is lovely
What's Bad: N/a
Comments: Great food and service. Beautiful...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2019-05-08
Review By: Monica
What's Good: I love everything!! Great services and facilities
What's Bad: Music and entertainment needs more fun activities for Latin people
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: group
Date of Review: 2019-05-07
Review By: Maria
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2019-05-06
Review By: Yoann
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2019-05-03
Review By: Olivia
What's Good: Staff were super friendly and the rooms were very spacious!
What's Bad:
Comments: Loved my stay at Live...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2019-04-29
Review By: Chris
What's Good: This hotel exceeded our expectations!!! The service was amazing, room and bathroom 5 star ⭐️ and the roof top pool was fabulous!!!
What's Bad:
Comments: Absolutely amazing
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-04-29
Review By: Cynthia
What's Good: Location and staff was perfect. From check in they were very attentive. I booked this last minute and was worried it was great. Thanks to the whole staff for an amazing birthday and anniversary.
What's Bad: I feel the food needs a little more verity for lunch mainly. It was good just need more choices
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-04-12
Review By: Heyheypk
What's Good: Staff was incredibly friendly. Loved our hotel room. Very spacious and clean. Nice terrace. It was in a great location too. I would stay here again.
What's Bad: Hot water was not working for one hour during our first day but it was fixed.
Comments: The perfect place for couples...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-31
Review By: Kathy
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-26
Review By: Nuria
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-19
Review By: Paul
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-03-16
Review By: Pablo
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-03-11
Review By: Juan
What's Good: The rooms are wide, as the bathroom. It's clean. Location. The bar at the roof works very well. The pool at top of the roof. The food. The room service.
What's Bad: This hotel can't afford old towels in the bathrooms and at the roof pool. Clearly a negative that can be sorted out easily Need some more staff athe restaurant on ground floor and be more strict with schedules. If bkfst starts at 7am, everything should be ready at that time. Not 10min past.
Comments: Very good hotel but some...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-02-26
Review By: Tegan
What's Good: Great beds and rooms - modern clean and comfy. Beautiful rainwater shower head. The sushi restaurant on the rooftop is awesome and the tapas were tasty too.
What's Bad: Upon arriving we put some clothes into laundry service (1 small bag). Stupidly we didnt ask ahead of time what the price was and it ended up costing us 102 US dollars to get approx 20 pairs of underpants, plus a couple of tshirts washed. Some of the meals from the restaurant downstairs were a bit hit and miss.
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2019-02-15
Review By: Iris
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-02-12
Review By: Jennifer
What's Good: Stunning water features, sparkling clean, amazing rooftop pool with bar.
What's Bad: Nothing
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2019-01-31
Review By: Kaison
What's Good: Amazing staff, very friendly, spoke English very well. Nice room, cozy bed quiet AC, awesome rain shower. Great roof top.
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2019-01-28
Review By: Ke
What's Good: Great location, great food, great staff.
What's Bad: There really wasn’t much not to like.
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2019-01-24
Review By: Jessica
What's Good: The hotel was pretty new
What's Bad: The food was cold. Never warm of hot.this made our stay impossible...not able to eat again all inclusive
Comments: Dispointing
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2019-01-23
Review By: Sharon
What's Good: The food was very good, the room was lovely and the staff very friendly and helpful.
What's Bad: Was pretty noisy at night ,not only from the street but on the weekend music from up on the roof terrace.
Comments: Relaxing, well located for the...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-01-21
Review By: George
What's Good: Room was spacious and comfortable. Dinner at the restaurant was very good and the menus did vary somewhat nightly. Roof bar and pool area was nice and had a great ocean view...if you like sushi, this may be the place...
What's Bad: Breakfast array was a little disappointing. Fruit selection and quantity was skimpy. Some of our orders, particularly, bacon were only partly delivered. No lunch was served in the restaurant but only at the rooftop Tapas and Sushi bar. Lunch portions were pretty small...located right on Calle Quinta Avenida, it was a little noisy at all hours...Although beach was close by, it cost an additional $25/person to use another resort’s beach facilities...
Comments: Enjoyed Playa del Carmen, resort...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2019-01-20
Review By: Alexandra
What's Good: Part of the stuff was amazing, some of the them a bit useless
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2019-01-13
Review By: Rosemary
What's Good: Great room service, fantastic rooftop pool, attentive staff, spotlessly clean room, great bathroom.
What's Bad: Some of the ‘fine dining’ food options were odd (the risotto was more like creamed rice pudding) but there were plenty of other good food options.
Comments: A great stay
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2019-01-12
Review By: Scott
What's Good: What’s there to say. This hotel was above and beyond our expectations right from the start. The rooms are great! The staff very friendly and helpful and the food incredible. Loved every moment of our stay and are sad to leave
What's Bad: The fact we have to leave
Comments: Incredible
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-01-07
Review By: Anonymous
What's Good: Great pool on the rooftop and the room was very nice and clean.
What's Bad: Very poor breakfast and dinner and we had an all inclusive deal- so almost didn't use it after first morning when we realized the food was bad.
Comments: Reasonable hotel but don't count...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2019-01-03
Review By: Paola
What's Good: The food was pretty good, the staff very friendly, the room was so clean. Everything was spectacular!!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2018-11-28
Review By: Mauricio
What's Good: The facility is nice
What's Bad: This hotel is not good for all inclusive. The food and the food options are really poor.
Comments: Was to expensive for all...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-11-20
Review By: Lynneee
What's Good: Loved everything... Thank you so much.....
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2018-11-14
Review By: Chantelle
What's Good: The bed was so comfy! Staff are friendly and glad they spoke some English. :)
What's Bad: I went for breakfast once during my stay and a few more staff would be helpful, as I had to wait to get some sauce to go with my food and in the meantime my food was going cold.
Comments: Excellent!
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-11-08
Review By: Laurent
What's Good: Location was great, staff very friendly, quality food and drinks
What's Bad: The fact that someone have used my rental car during my stay there! (I have given it to the valet upon arrival and not touched it for 4 days)
Comments: Great location and service
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-10-23
Review By: Bernadett
What's Good: Top service, brilliant food, friendly staff, delicious foods. Oscar the receptionist and Veronica the bartender were amazing and very helpful. I would highly recommend this hotel to anyone looking for a great place to stay at.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-10-14
Review By: Jennifer
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2018-08-21
Review By: Darren
What's Good: Rooms were great value for money
What's Bad: The food was up and down , some great , some good and some bad
Comments: Well worth the money ,...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: group
Date of Review: 2018-07-12
Review By: Sarah
What's Good: Bed was comfortable, bathroom well adjourned
What's Bad: No hot water, non sourcing phone lines, photos mis leading as it’s not on the beach but yet blocks of walking to get to it
Comments: A complete disaster AVOID!!!
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-06-24
Review By: Andrea
What's Good: We were luckily upgraded to a junior suite, great location, Pool staff were lovely, great facilities, spacious rooms
What's Bad: Only downfall was food quality was average
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-06-05
Review By: Andrea
What's Good: Location and staff. Breakfast and roof top pool area
What's Bad: Noisy from time to time
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2018-06-01
Review By: Sharon
What's Good: The bed was very comfortable, service was excelllent. In fact I fell at the airport and Victor helped me with my bags and brought an ice bag for my ankle. He was always ready to be of service. Israel, Roberto, Angel, and Luis who brought up room service and Oscar at the front desk were always helpful. Being small and thir location was great! And the Spa treatment was excellent!
What's Bad: They did present a menu at breakfast once and you have 24 hour room service. The fruit served at the buffet bar; and the bar drinks for mimosa’s etc. were great! However I would have preferred hot fresh breakfast items everyday as opposed to the hot food at the warming buffet table. Perhaps the chef could set up in the area making personalized omelets and pancakes. This is a mere suggestion as the service in all areas was excellent! The downstairs restaurant was very warm and I feel fans in the area would be appreciated by guests. I am from a subtropical climate and I was not bothered too much, but my husband if he was with me would have been sweating from head to toe. We are use to having ac when we are dining or having fans over us if it is patio seating.
Comments: It was the right place...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-05-27
Review By: Anonymous
What's Good: The bed was so comfortable! The bathroom was nice and big. The aircon worked perfectly. The staff were so friendly and there was a resident duck and turtles that were so cute. The bar on the roof was amazing and the view spectacular. The front desk staff gave us great advice on the best beaches to go to.
What's Bad: Our first room was incredibly noisy and we had to ask to be moved which the staff did happily for us so turned out fine. The food wasnt great but its all inclusive so its expected.
Comments: Contemporary hotel at the beach
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-04-25
Review By: Anonymous
What's Good:
What's Bad:
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2018-04-13
Review By: Christie
What's Good: Loved it here, great food and drinks. Nice and relaxing atmosphere after hustle and bustle of PDC.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-04-12
Review By: Cristina
What's Good: Amazing resort! The food and drinks were amazing. The room was spacious and very comfortable. Staff was extremely accommodating.
What's Bad:
Comments: AWESOME. AMAZING.
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-04-09
Review By: Michelle
What's Good: The bed was like a cloud, one of the softest beds I have ever slept on. Our room was spacious, comfortable and quiet. My husband loved the shower head in our bathroom. We enjoyed using the plush bathrobes. The service at the pool was wonderful, as was the menu selections. The beer served at the pool was not very cold, so we asked the waiter for an ice bucket to chill our beers. All the beers after that were served to us in an ice bucket. The beds by the pool were a lot of fun and comfortable. The location is excellent with shopping right outside our doorstep. The mural in the open-air restaurant in the lobby is stunning. We loved looking at it while we dined.
What's Bad: I feel bad for the duck that sits in the lobby. He seems lonely and bored, but I don't know anything about ducks, so I could have the wrong perception. After we checked in, we found a dirty washcloth on the floor behind our bathroom door. One of the chairs in our room had a broken leg. I read that there was another restaurant in the hotel for dinner, I think the name was Dai, but I didn't know where it was located and when I finally found it, it didn't look like it was open. The service in El Mural restaurant was a little slow at times, especially in the morning, but we weren't in a hurry, so that wasn't a big deal.
Comments: Live Aqua in Playa del...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-04-03
Review By: Helen
What's Good:
What's Bad:
Comments: Fantastic hotel, cannot fault
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2018-04-03
Review By: Lacaya
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-03-26
Review By: Jaime
What's Good: Expectations greatly exceeded. Friendly, professional, and fast staff all around. I got a great deal on the hotel and was surprised at it because it was a great stay. Food was excellent-whether it was room service or any of the great restaurants. Pool area was great and atmosphere all around was amazing. I already recommended Live Aqua to friends.
What's Bad: Lots of construction being done on the building. My AC broke in the middle of the stay but it’s ok, that type of thing happens.
Comments: The best hotel in Playa...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-03-07
Review By: Chris
What's Good: Very clean, very quiet, modern and open and in a perfect location on 5th avenue. Room came with every little detail, robes, slippers, shaving kits, soaps, lotions, shampoos, all the little things to improve the stay. All inclusive package is a great deal. Hard to beat a waiter bringing you drinks and food all day to your rooftop Cabana beds for free.
What's Bad: I really don't have any complaints. It was exactly what I was looking for. A quiet getaway from a busy work life.
Comments: Perfect weekend getaway
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-03-06
Review By: Peter
What's Good:
What's Bad:
Comments: Roman at the bar and...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2018-02-26
Review By: Anonymous
What's Good: Great staff, Ramon was especially fantastic accommodating everyone even with a rooftop filled with guests. Location is excellent.
What's Bad:
Comments: We will be back at...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2018-02-26
Review By: Debbie
What's Good: I liked the bedding - felt very nice and luxurious - also I liked the ambiance - has a very serene and zen feeling - I like that they provide beach bag and nice plush towels for pool and beach use - in the communal bathrooms there was a nice scent infused into restrooms - very clean
What's Bad: I appreciate an all inclusive that changes menu up a little- although there were alternate dinner spots it would be nice maybe to have a special in addition to same menu - a little more variety- also unfortunately most of our stay they were refinishing pool area so it was noisy all day with drilling and cut pool lounging area in half
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2018-02-19
Review By: Kimberly
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2018-02-11
Review By: Gloria
What's Good: The staff, the location, the rooftop
What's Bad: The bath towels, the phone in our room never worked. So I have to go down stairs to get room service.
Comments: Very nice!
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2018-02-02
Review By: Howard
What's Good: location very central to the main strip with all the restaurants and shops. it appeared modern and well kept. the receptionist would not match the booking.com rate on check in so we had to book online at the desk to get the best rate
What's Bad: I read a few reviews beforehand as we do with all places. something's are over exaggerated by many reviews so we put them aside and stayed firb2 nights. the food WOW so BAD. we just left Cancun and Tulum and the food there was amazing. this hotel was the worst. up top at the pool area took 20 mins to get a towel 30 mins to get inedible food. then we tried breakfast WOW. so bad 2 fried eggs on toast. simple i got the toast in a paper bag 5 mins after I finished the 2 eggs. then we braved sone dinner as it was all inclusive at the upstairs pool NOONE was there 6pm. pad Thai left it so bad my son ordered a fancy chicken dish and got 2 small schnitzels. the raw tuna was really nice. so we left all our main meals and went out and got food at one of the 100s of fantastic restaurants outside. the other big issue was the noise we didn't get to sleep till 3am. the mucus from the downstairs bar shook the whole hotel if your over 21 go find somewhere else to stay.
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2018-01-26
Review By: Jordan
What's Good: Location, cleanliness of room, size of the room, very nice employees
What's Bad: Service was often quite slow, could take 5 to 10 minutes just to get welcomed at a table. Food was mediocre at best, and the options are extremely limited, although I didnt book the hotel for its food. Very upset that I was not allowed to have a guest visit my room. We got stopped by a guard and it was very embarassing for my guest and myself. The noise outside the room late at night was excessive and could easily keep one up at night.
Comments: Overall a lovely stay, but...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-01-23
Review By: Christopher
What's Good: We are a 35 year old African American couple from Miami. We stayed at Live Aqua for a quick getaway and we were not disappointed. Let me state, “This is not a resort.” It’s a hotel that incorporates the all inclusive approach in a very vibrant area. Great premium Bar selection (grey goose, Don Julio, black label, Etc.), nice pool area and very nice comfortable rooms (We had the master suite.) The food could have been better but we ordered enough to get our moneys worth. The location is amazing. Equivalent to being on south beach Ocean drive here In Miami. Mamitas beach was very nice. Overall I rate a 9 out of 10 with the food being the problem. Luckily there are so many outside restaurant options.
What's Bad: Not the largest property with good meal preparation but its location and close by restaurants makes up for it.
Comments: I encourage 30 year old...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2018-01-20
Swimming Pool
Fitness Center
Non Smoking

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