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$63 /Per Night Book Now

Radisson Hotel Albany


Thanks to the hotel’s two pools, 24-hour gym and video arcade, our guests never lack for something to do at the pet-friendly Radisson Hotel Albany. Whether in the main two-story building or six-story tower, all 312 rooms are non-smoking, spacious and come with key amenities including a flat-panel TV with premium cable, coffeemaker, free newspaper and large workspace with high-speed internet access. A pillowtop mattress and “pillow menu” should please even the most finicky of sleepers, and come daytime, you’ll have your choice of ways to unwind — whether it’s in the heated indoor pool, seasonal outdoor pool, hot tub, sauna, 24-hour fitness center or video arcade. When you’ve had your fill of the action, nestle into a custom sofa at the cocktail lounge and catch a game on one of the four plasma TVs. You can have dinner right there or move to the on-site restaurant (kids eat free), which also offers breakfast and lunch. Additional amenities include a business center, gift shop and a free airport shuttle. The hotel is within walking distance of chain restaurant-plus stores and a movie theater, is one-and-a-half miles away. Albany International Airport is two miles from the hotel. our guests appreciate the free Wi-Fi and airport shuttle at Radisson Hotel Albany, conveniently located just minutes from the airport.

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Regular Price $105


Price
$63
Book Now
Neighborhood Albany Airport (ALB)
Regular Price 105
Review Rating 7.3
Country United States of America
State/Province NY
Category
Review By: Janica27
What's Good: I love the location, the staff, the pool are all wonderful. It is very relaxing... the beds are comfortable as well as ventilation
What's Bad: That the restaurant was closed for dinner and I was not told upon check-in... plus it was closed because they are waiting on their liquor license when I dont think you need a liquor license to eat a burger and fries. Location of vending machines would be a little more helpful
Comments: Exceptional
Customer Rating: 9.5
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-10-18
Review By: Peter
What's Good: Very comfortable bed and room.
What's Bad: The location is typical of an off-the-interstate property. I went into the large restaurant area to get breakfast and there was no-one in there - staff or customers, which I took as a sign to go elsewhere. Most uninviting.
Comments: Comfortable
Customer Rating: 7.9
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2019-10-17
Review By: Patricia
What's Good: It was old school but cozy!!nice location..
What's Bad: Found a Spider in the bed.. an some poo on the bathroom door. Needed more bathroom accessories..
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-10-14
Review By: Anonymous
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2019-10-14
Review By: Rachel
What's Good: Comfortable beds, clean
What's Bad: Fridge, clock, coffee maker not working; annoying to get room service. Had to call multiple times. Limited pool hours.
Comments: Not worth the $$
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2019-10-13
Review By: Katrina
What's Good:
What's Bad: The pictures on the website is old must b from when they first opened it does NOT look like that now
Comments: Needs updating
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-10-13
Review By: Anonymous
What's Good: Location close to the airport and restaurants.
What's Bad: Older, worn, restaurant is closed.
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2019-10-11
Review By: Mark
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2019-10-10
Review By: Kristy
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-10-10
Review By: Patricia
What's Good: The price and Convience to the airport.
What's Bad: No restaurants on the premises
Comments: Pleasant
Customer Rating: 6
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2019-10-05
Review By: Colin
What's Good: The hotel was within easy reach of Albany but seemed to cater for the airport trade. The photographs of the hotel were all focused on the indoor pool and the rooms are in need of a good clean and updating.
What's Bad: Cleaning, Decor, equipment in the rooms. are all in need of consideration. Use of the microwave oven and use of the "coffee station" were besides reception and in our case if used the items would have been cold again by the time we returned to our room.
Comments: Quiet disappointing after seeing the...
Customer Rating: 4
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2019-10-05
Review By: Dale
What's Good: way over priced for what you get.
What's Bad: they could have done there job the way it should have been done. Not pleased at all.
Comments: put us in a small...
Customer Rating: 2
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-10-03
Review By: Tomasz
What's Good: Location, pool and laundry
What's Bad: Rooms without fresh air
Comments: Well, a bit old Hotel...
Customer Rating: 7.9
Review Description: Good
Type of Traveler: group
Date of Review: 2019-10-02
Review By: Medusakat
What's Good:
What's Bad: Food for Minorities in Criminal Justice conference was very cheaply made. There were sandwiches with the same fillings twice in a row. The tub and sink did not empty adequately; the remote was unusable. However, I didn't alert staff about the water problem because I didn't want to be moved from a quiet wing. Room 237
Comments: Adequate room for the price;...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: review category business travellers
Date of Review: 2019-10-01
Review By: Janica27
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-09-29
Review By: Angela
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: review category business travellers
Date of Review: 2019-09-26
Review By: Jennifer
What's Good: We liked the location and the restaurants and places around
What's Bad: The room was very unclean. There was black mold on the ceiling and walls. The toilet was clogged from the start and never even cleaned. The fridge was dirty and there was the biggest spider I've ever seen in the window. Our curtains wouldn't close so there was no privacy. We found a band-aid, a piece of an orange, a rolled up piece of toilet paper and what looked to be poop at the bottom of the pool (as soon as we saw that we turned right back around). The staff seemed to be busy but not cleaning they were either talking on the phone or talking to each other. The stairs seemed to have never been vacuumed and there was food all down the hallways. I think the problem is the laziness of the staff because this place could be great if it was actually maintained.
Comments: Dirty, health hazard, not a...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: review category business travellers
Date of Review: 2019-09-24
Review By: Jeffrey
What's Good: The beds were comfortable. The room wwwas average but the meeting room sizes were excellent. The food and service was excellent. It was great value for the money. I wish there was a microwave in the room but they did have one that was very accessible
What's Bad:
Comments: I would stay here again
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category business travellers
Date of Review: 2019-09-23
Review By: Kaelie
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-09-23
Review By: Andrea
What's Good: Upon checking in, I was greeted with a smile by front desk attendant Dana. She was very friendly and knowledgeable of the surrounding area of the hotel. She was very curteous, patient and professional when explaining where our room was located, directions on how to get there and answered all questions. The hallways were clean and as requested we were in non-smoking room. Hotel is in very convenient location, walking distance to several eateries and pharmacy. I would patronize Red Lion Hotel again.
What's Bad: Rooms were cleaned in late evening, I had to request new towels from housekeeping lady cleaning a vacanted room 8:00 at night. There was a refridgerator in the room but no microwave. I could not warm my food up. I was told there was a microwave in the main lobby. However, there was no tables to sit and eat. That is not a good set up.
Comments: Exploring Albany while attending symposium
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: review category business travellers
Date of Review: 2019-09-21
Review By: Amy
What's Good: Pool and hot tub
What's Bad: AC in the room was broken and entire hotel smelled mildewy. Only seven game machines in the arcade some out of order
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-09-21
Review By: James
What's Good:
What's Bad:
Comments: Very poor
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: review category business travellers
Date of Review: 2019-09-19
Review By: Polina
What's Good: Big hotel, nice pools and hot tub, great stuff.
What's Bad: Somewhere not really clean, old furniture.
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-09-19
Review By: Mark
What's Good: Beds were clean and comfortable hotel was nice
What's Bad:
Comments: For the value I would...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-09-18
Review By: Anonymous
What's Good: It was clean.
What's Bad: Staff never even greeted us, the place was empty and they had not time for us. No coffee in the rooms, had to walk a long way to the lobby. No breakfast of any kind.
Comments: Disappointing.
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: review category business travellers
Date of Review: 2019-09-18
Review By: Sheikh
What's Good: I liked my room, the inside.
What's Bad: The breakfast was horrible. Pay for breakfast entry but than there is like no buffet. They brwalt had any choices. It was not worth any money.
Comments: It okay but not amazing
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: review category business travellers
Date of Review: 2019-09-16
Review By: Beth
What's Good: The rooms were clean but bathrooms need to be updated
What's Bad: The room was stuffy and couldn’t adjust the air in room
Comments: was ok. Upset with being...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: group
Date of Review: 2019-09-15
Review By: Joann
What's Good:
What's Bad:
Comments: Very poor
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: solo traveller
Date of Review: 2019-09-15
Review By: James
What's Good:
What's Bad:
Comments: Everything was great!
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-09-14
Review By: Jason
What's Good:
What's Bad:
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-09-14
Review By: Neil
What's Good: Location. Room was quiet.
What's Bad: Bathroom was in poor shape. Air conditioner was loud.
Comments: Did the job for one...
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: group
Date of Review: 2019-09-12
Review By: Vladislav
What's Good: Not such a bad value but the hotel needs updating.
What's Bad:
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-09-10
Review By: Marissa
What's Good: The rooms is false advertisement
What's Bad: The rooms is false advertisement Felt unsafe
Comments: Poor
Customer Rating: 3.3
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-09-09
Review By: Beth
What's Good: The hotel was decent. Looks like they are in the middle of updating the premises
What's Bad: The room was a little stuffy wasn’t able to adjust room temperature.
Comments: Was decent for a 1...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-09-09
Review By: John
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-09-05
Review By: Dominique
What's Good:
What's Bad:
Comments: Beautiful
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-09-03
Review By: Muriel
What's Good: It was inexpensive
What's Bad: On the edge of being run down
Comments: We were put in the...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: with friends
Date of Review: 2019-09-02
Review By: Kevin
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2019-08-30
Review By: Jameslil
What's Good: The staff was very friendly and welcoming...the hote had mildew smell, it was not s clean, furniture was old and dirty..nothing like the pictures on website.. pictures on website are photoshopped. Will not be returning there again.
What's Bad: Run down,old,smelly, pool was not so clean and closed early...
Comments: Wild not recommend, wi not...
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2019-08-30
Review By: Angela
What's Good: Location is good.
What's Bad: The a/c was not working properly. Nice place but run down. Went to get in pool after little kids left closed at 9pm. Coffee in room would've been nice.
Comments: Clean room but run down
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-08-28
Review By: Anil
What's Good: It was perfect I enjoyed everything hands down one of the best around.
What's Bad: Absolutely nothing. It was perfect.
Comments: Exceeded my expectations absolutely loved...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-08-28
Review By: Garry
What's Good: saturday breakfast was good
What's Bad: fridays breakfast was not very good bathroom was dirty got charged 75 when i checked in that ididnt know about
Comments: this is a 2 maybe...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-08-28
Review By: Jerry
What's Good: All the staff were great. Hannah (?) the salesperson we worked with was great. Front desk staff were great, fun and friendly. We were even able to meet each evening in the room off the lobby. Overall, great!
What's Bad:
Comments: We all had a great...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-08-26
Review By: Leslie
What's Good: The place is run down. The facility was dirty. The pool was dirty. I was so surprised. Won’t be back or recommend this place to anyone!!
What's Bad: All of it!
Comments: Ugh!
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2019-08-26
Review By: Aislinn
What's Good:
What's Bad: when I booked , the picture showed it was an upstairs, downstairs, which it was not. in fact our room was so small. I didn't like how there wasn't no microwave and a mouse was spotted. definitely was not worth the amount of money that was spent, never again.
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-08-26
Review By: Crystal
What's Good: I love how you inside but look like you outside
What's Bad: The breakfast wasn't all that
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-08-26
Review By: Rachel
What's Good: The pool and hot tub area is quite nice, although almost always full of people. The bed and pillows were comfortable. The price was great, just expect that to be reflected in the quality of your lodgings. The location was convenient to get to Albany and Troy using your own vehicle or an Uber.
What's Bad: The room looked much nicer in the photos online. The room also smelled like a pool and was very humid/damp. There was a giant window to the hallway with a direct view of the bed which was weird and requires you to close the heavy curtains at all times for any privacy resulting in a cave-like feel.
Comments: You get what you pay...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-08-26
Review By: Kiran
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-08-25
Review By: Anonymous
What's Good: The large indoor pool for the grandkids. Though it looks good in the picture, it still needs work. We could see good potential in the entire hotel if it was all redone. But looks like it would be very costly to do.
What's Bad: Air conditioning was weak and room had an off scent. Room needs total overhaul from top to bottom, that way it would get rid of the old, weak plumbing and mold in the bathroom and stains on the walls. Everything is older and needed a thorough cleaning. Exterior parking of hotel is so expanse that it was odd and a bit weird.
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-08-25
Review By: Richard
What's Good: It was convenient to the highway
What's Bad: A little dated hotel...
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-08-24
Review By: Sofia
What's Good: Just convenience of being close to prometric
What's Bad: Extremely basic,dirty and very old,elevator not working most of the time.Staff friendly but unprofessional.
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: review category business travellers
Date of Review: 2019-08-23
Review By: Nicola
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-08-23
Review By: David
What's Good: I did not have any breakfast.
What's Bad: The facility is run down and worn out.
Comments: New owners have not done...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: review category business travellers
Date of Review: 2019-08-21
Review By: Lisa
What's Good:
What's Bad: 78* in our room. Ac didn’t work and thermostat was a fake. Had to shower a few times and never did fall asleep. Made for a rough next day. Very disappointed also all the ice machines were broken. Ridiculous
Comments: Sleepless night
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-08-20
Review By: Richard
What's Good: Location was great, room was comfortable. Did not get to use the pool as we arrived too late 8:45p.m. (pool closed at 9:00).
What's Bad: Bathroom walls were dirty. Breakfast options and price.
Comments: Are stay was quick and...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-08-20
Review By: Mary
What's Good: We arrived earlier than expected, but they had no problem with letting us check in early. We had time for the kids to enjoy a dip in the pool and relax in the jacuzzi before dinner. After dinner the kids had some fun in the video arcade before bed. I wouldn't hesitate to stay there again.
What's Bad:
Comments: Safe, comfy, right price
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-08-19
Review By: Meherin
What's Good:
What's Bad:
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: family with young children
Date of Review: 2019-08-19
Review By: Henrica
What's Good: We love the pool but need more update.the water is too cold.the place is very nice we love staying at this hotel when we come to Albany.
What's Bad: The pool too cold.and there is know breakfast come with your booking.the bathroom was not that clean.
Comments: Please update the bathroom.
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-08-18
Review By: Carolyn
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-08-18
Review By: Donna
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2019-08-18
Review By: Sara
What's Good: A great place for a brief overnight stay- our family of five shared a room with two queens and though it was close quarters, we weren’t there for an extended stay. The kids loved the pool and the game room and I loved that it was easy to zip to the grocery store and to pick up a quick dinner.
What's Bad: We had difficulty with our room keys (as did the guest in front of me as I was waiting to check in). From the response of the front desk staff, this is an ongoing problem. The property could use an update, but things were relatively clean. Towels at the pool were ridiculously small. The indoor pool deck was hazardous, with water constantly pooling up and making things slippery. There was a man consistently pushing the water into the drains with a squeegee, but I was nervous that the kids were going to slip.
Comments: For the price, this was...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-08-18
Review By: Harold
What's Good: Breakfast was free due to system problems which was good since it originally cost $13 and it wasn't worth that. They gave us a different room after first 2 days because toilet was broken.
What's Bad: Handicap access could be improved. Very noisy because indoor pool. Old building and facility wasn't in the best shape. (Painting needed and repairs, light bulbs missing). Requested towels and had to call again 1 hour after request.
Comments: It was okay. The location...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: group
Date of Review: 2019-08-17
Review By: Pamela
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-08-16
Review By: Nancy
What's Good: Convenient, clean, comfortable beds, helpful staff
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-08-15
Review By: Tiana
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2019-08-15
Review By: Yoko
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-08-15
Review By: Unhappy
What's Good: Nothing
What's Bad: It was dirty, looked nothing like the pictures, everywhere just reeked of chlorine from the pool, the AC was loud, and even though I got a king bed the room was insanely small. I would never stay again.
Comments: Very poor
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2019-08-15
Review By: Julie
What's Good: The pool
What's Bad: The room was not clean, and the staff was very unprofessional.
Comments: Poor
Customer Rating: 3.3
Review Description: Poor
Type of Traveler: group
Date of Review: 2019-08-14
Review By: Joyce
What's Good: My boys and I LOVE the layout of the hotels interior, the arcade, pools and the friendly staff... whenever we visit NY we will choose the Red Lion!!!
What's Bad: We wish there was at least a light or basic continental breakfast included. Also, a few more lounge chairs for the outdoor pool would be awesome :0)
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-08-13
Review By: Douglas
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2019-08-13
Review By: Michael
What's Good: Bed was ok
What's Bad: Breakfast experience was less than adequate and we had trouble with the people next door partying late at night, or early morning between 4&5 am with no help from staff
Comments: probably not staying there again,...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-08-13
Review By: Mary
What's Good: Unfortunately did not know they even offered breakfast - neither Booking.Com or the front staff informed us
What's Bad: More updated
Comments: It was ok did not...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: group
Date of Review: 2019-08-12
Review By: Beth
What's Good:
What's Bad: People smoking marijuana in there rooms and several young men sitting on outdoor stairway smoking it. Will nvr go again
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2019-08-12
Review By: Mauricio
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-08-12
Review By: Gus
What's Good: there was no breakfast that I knew of
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-08-11
Review By: Bettelynn
What's Good: This is our 2nd time staying and both times have been good. We will be back-close to Hudson Valley Community College and many locations to choose to eat at!!!
What's Bad:
Comments: Great place
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-08-11
Review By: Casey
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-08-11
Review By: Sue
What's Good: We liked the location and the pool
What's Bad: The air conditioning was too loud and there were little flies in the bathroom
Comments: Ok, but not my favorite
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: family with young children
Date of Review: 2019-08-10
Review By: Richard
What's Good: room is ready early, the staff is gently
What's Bad: inside pool close
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-08-10
Review By: Juan
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-08-09
Review By: Anonymous
What's Good: The arcade was a nice feature although one of the games didn't work. Overall it was fun though. The pools were a good size. The bed was pretty comfortable.
What's Bad: The water would spike hot and cold temperatures randomly when you were showering. The employees were very loudly talking outside our room early in the morning. No free breakfast. The only windows in the room face out into the hallway.
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-08-09
Review By: Virginia
What's Good: Bed was comfortable Shuttle drivers were friendly
What's Bad: This hotel is not what it appears. Dirty carpets . Filthy stained ceilings , cracked wallpaper , dirty tile . We were put in a room about 1/4 mile from desk - key card didn’t work twice ! Front desk was uncaring . Restaurant and bar were closed . Breakfast starts at 7 ( we had to leave for airport at 6:15) no coffee in room ! Both ice machines broken . We had to wait 25 min for shuttle . Van was FILTHY ! Driver was nice though . Shuttle in morning was perfect though . I would NOT recommend staying here . There was a fun place across the street to eat - thank goodness !
Comments: Hotel not what is advertised...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2019-08-09
Review By: Jesse
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-08-09
Review By: Jamie
What's Good: When we finally had enough and asked to leave early and not be charged for the half day we we there, they "understood."
What's Bad: Oh where to begin. Our slightly run-down room had some form of mechanical clunking that sounded every 40 minutes, loud enough to wake us up. Asked front desk, "we will have someone check on that." Nope. Then the indoor pools heater was broken, and that just got closed. Lastly, ALL SUMMER LONG, the Red Lion gets booked by asian tour groups. Literally yelling and door slamming in the hallways until 1 am.
Comments: I wish I could give...
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-08-08
Review By: Keyutia
What's Good:
What's Bad: The inside pool was closed my entire stay. It also rained so unable to use outside pool.
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2019-08-08
Review By: Michael
What's Good: N/A
What's Bad: Did one night here with my wife and kids and we seriously contemplated leaving that same night. Front staff was not welcoming but instead gave the impression they’re there just because they have a job. No initiative. The elevator wasn’t working nor was the ice machine or the indoor swimming pool. The room was very musty and sheets were damp. The walls between rooms are thin as we could here our neighbours yapping away late hours of the evening. The atmosphere just seems aged and gloomy. Having read the reviews to confirm my own negative reviews, it’s no surprise to see management’s response to other reviews are basically copy and paste responses.
Comments: Very poor
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-08-08
Review By: Linda
What's Good: it was ok - not exciting
What's Bad: more selection
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2019-08-07
Review By: Anonymous
What's Good: Nice decor, quiet, clean, good front desk service, plenty of amenities, restaurants, etc. near by.
What's Bad: Not much didn't like. For the price, it was excellent.
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-08-06
Review By: Robert
What's Good: We were moved due to a water leaking from the ceiling
What's Bad:
Comments: No good
Customer Rating: 3.3
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-08-05
Review By: Roberto
What's Good: Pool set up was nice. Towels were at sight for use.Cozy. Close by restaurants at location.
What's Bad: The bathroom was no cleaned.
Comments: Our family view
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-08-05
Review By: Adrienne
What's Good: Beds comfortable
What's Bad: Inside Pool and whirlpoo lclosed too early
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-08-04
Review By: Mary
What's Good: They should put new desk top clock in this room. Runs 3 hours late and I could not reset it. And-- the alarm went off at 3a.m.
What's Bad: Check in clerk- did not know where our reception room was. Said not scheduled! Asked if there was another red lion in Albany thinking I was in the wrong hotel. Went out got my paper work. Showed her, and she tried looking up again. She finally found our banquet room location. Relieved!.
Comments: Nice place!
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-08-04
Review By: Lee
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-08-04
Review By: Robert
What's Good: The staff was very friendly and helpful From the check in, room service to pool to dining.Like one big family.It was a perfect location for our Life Leadership Convention @ the Albany Capital Centre.We will be back in October!
What's Bad:
Comments: Awesome staff and hotel
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2019-08-04
Review By: Dennis
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2019-08-04
Review By: Andrew
What's Good: I like how close it was to stores and shopping center. Very clean and quiet. Comfortable bed. Very nice indoor and outdoor pools. And the place is plenty big enough that i could go for walk indoors.
What's Bad: To be honest there wasn't anything I didn't like
Comments: Get away with wifey
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2019-08-04
Review By: Stephane
What's Good: Cheap
What's Bad: It was an ok room for a one night stay. Would not stay more then that.
Comments: Low price does the job
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2019-08-04
Review By: Patricia
What's Good: It was much quieter than when it was under another chain.
What's Bad: The bathroom sink faucets were dirty.
Comments: Great place to stay
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-08-04
Review By: Rénald
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2019-08-04
Review By: Reilly
What's Good: Just. Ok
What's Bad: I liked the idea of have a security safe in the room BUT it was not working & apparently no was around to fix it ( I attempted re set it but it stayed locked open ) & one of the side was always locked (. N door ). & the M door was always open. ).
Comments: Just. O. K. I’m not...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-08-03
Review By: Rudo
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-08-03
Review By: Nupur
What's Good: Staff was extremely courteous and patient! Breakfast spread was just like home-fresh,tasty n not overwhelming I have given a google review for you as well
What's Bad: The view, microwave in my room would’ve been nice I was traveling with a senior citizen so frequent trips for hot water were a little taxing multiple times a day
Comments: Definitely coming back when I...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-08-02
Review By: Richard
What's Good:
What's Bad: air conditioner didn`t work. shower kept going from ice cold to too hot. Toilet didn`t flush properly. notified the front desk.
Comments: Told friends to cancel their...
Customer Rating: 5
Review Description: Fair
Type of Traveler: group
Date of Review: 2019-08-01
Review By: Moussa
What's Good:
What's Bad: The hotel didn’t present like in the photo. The room was not done during all our stay . The disposable coffee cups were never replaced. While the personnel at the desk were great, I didn’t like the facility at all
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: family with young children
Date of Review: 2019-08-01
Review By: Robert
What's Good: Pool and hot tub
What's Bad: Room was dirty and had to be moved. Keys wouldnt work. Manager arguing with staff in front of customers. People loud till 3 am. Call from front desk at 1030pm to see if everything was alright. Really.
Comments: Horrible
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2019-07-31
Review By: Jeffrey
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2019-07-31
Review By: Rasmus
What's Good:
What's Bad: you could see into the room from the hall????? the blinds did not cover. very loud place. noicy A/c and fridge, window from the call could not be blocked. did not get any sleep, found trash in the room from previous guests
Comments: terrible
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2019-07-30
Review By: Adrienne
What's Good: Liked pool whirlpool
What's Bad: Didn't like there was no microwave in room
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-07-30
Review By: Alison
What's Good: Nothing
What's Bad: Very noisy. Front desk rude and not helpful. Shower was awful, bed was uncomfortable. Air in the room was wet/no circulation.
Comments: Too expensive for nothing
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2019-07-30
Review By: Jeff
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: review category business travellers
Date of Review: 2019-07-30
Review By: Carmie
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-07-29
Review By: Emily
What's Good: The location was fine.
What's Bad: Everything! I had difficulty getting in my room after I initially settled in. I had to get new room key passes on several occasions. Then someone from maintenance came to tell me how to open the door. My instructions were to pull or push on the door as I put in the key card. The level of safety I had at that moment it went down to zero.
Comments: The Red Lion was the...
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: review category business travellers
Date of Review: 2019-07-29
Review By: Allan
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-07-29
Review By: Tze
What's Good: The breakfast buffet helped compensate for the slightly unkempt appearance of the hotel interior.
What's Bad: The server at breakfast time spoiled my experience at the hotel. She was very attentive to the other guests but barely comes to our table to ask us what we need or what items were available to us. That differential treatment was very obvious and made me feel uncomfortable. I wish I had not booked another night at the hotel.
Comments: It was disappointing.
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-07-29
Review By: Ilona
What's Good: The room was comfortable and spacious; electrical outlets conveniently located; good size closet; nice bathroom; the pool area looks great;
What's Bad: Could be a little cleaner
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-07-29
Review By: Carlotta
What's Good: The staff were courteous and friendly and helpful.
What's Bad: The outside grounds were terrible - broken up cement; dirt stained pillars; damaged floor tiles; and the pool needed repair and freshening up cement. Looks like there have been no cosmetic upgrades in over 20 years. I couldn’t even tell it was a hotel when I pulled up - there are no outside markings to indicate where I was. AND there are no coffee machines or microwaves in the rooms. And when I asked the front desk for coffee, she said there is none in the hotel. Needless to say, the information online is VERY deceiving! I won’t stay there again and I won’t recommend it to anyone.
Comments: Terrible.
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: family with young children
Date of Review: 2019-07-28
Review By: Dorene
What's Good: Older but well maintained
What's Bad:
Comments: Clean comfy bed ...great water...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-07-28
Review By: Aaron
What's Good:
What's Bad: The shower water constantly changed from hot to cold. You couldn't set it to a comfortable setting
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-07-28
Review By: Elizabeth
What's Good: The indoor pool..
What's Bad: The A.c. wasn't working well. Reported three times and they never came to the room to fix it. The beds were full sized not queen size. When asked about it they said only have queens and kings. But they don't realize I have a queen at home and my fiancee has a full size at his place. They were full size beds... No microwave and was told the day before we can asked for it N they were all out.... When we asked about it the first day we were there.
Comments: we were very irritating and...
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2019-07-26
Review By: Chelcie
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2019-07-26
Review By: Dolores
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: review category business travellers
Date of Review: 2019-07-26
Review By: Anonymous
What's Good:
What's Bad: The front desk said breakfast ended at a certain time, we arrived an hour before and the buffett was packed up and then items on the menu was sold out and what was ordered didnt come out correct.
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-07-25
Review By: Barbara
What's Good:
What's Bad: Water leak in the room. Switched room, shower faucet wouldn’t turn off completely.
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-07-25
Review By: Katherine
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-07-24
Review By: Linda
What's Good: breakfast and brunch was good. very disappointed no lunch or dinner was offered.
What's Bad: A restaurant and bar was advertised on the website. There was none. The outside doors did not always work. Had to use 3 different outside doors rto get in. Stairways were very dirty. Only 1 elevator in the front of building. Nothing towards the back. I left a message for the manager to call me and he/she never did. The outside pool was Not Open. My stay was in July and I was looking forward to using it.
Comments: Stay was very dissappointing and...
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2019-07-24
Review By: Ed
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-07-24
Review By: Katie
What's Good: This property was huge and i like that there are different sections to park in depending on where your room is. Easy access to your rooms!
What's Bad:
Comments: Great staff/rooms
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2019-07-23
Review By: Bettelynn
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-07-23
Review By: Maryellen
What's Good: I loved the indoor pool.
What's Bad: I don’t think anyone was at fault. There was a fire alarm and power outage. The fire alarm sound needs to be updated. I thought it was equipment being used and not a fire alarm.
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-07-22
Review By: James
What's Good: breakfast was great
What's Bad: no large towels in my only a face cloth and small towel
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: review category business travellers
Date of Review: 2019-07-22
Review By: Savanah
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2019-07-21
Review By: Matthew
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2019-07-21
Review By: Courtney
What's Good: Old fashioned but fancy old fashioned, it was cute and comfy.
What's Bad: Tried running the hot water tap to warm my daughters bottle and it never seemed to get hot, alternately the ac never really seemed to cool the room down. All in all it's an older building and the stay was great!
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-07-20
Review By: Sarah
What's Good:
What's Bad:
Comments: Very good hotel, kids friendly,...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-07-20
Review By: Patricia
What's Good: Bed was really comfortable and the room was spacious. Everything was clean. Loved the central indoor pool area. The staff were gracious and helpful. I liked the soaps. Better quality than most.
What's Bad: We had some trouble with our door keys not working.
Comments: The price was great for...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-07-19
Review By: Igor
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-07-19
Review By: Anonymous
What's Good: Clean. Great pool. Tremendous value for the price we paid.
What's Bad:
Comments: Tremendous value
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-07-18
Review By: Anonymous
What's Good: The location area of the hotel it’s quiet. Close to restaurants and other stores. The indoor pool just looks nice. The complimentary( only on Sat&Sun)food was great! Friendly people.
What's Bad: The hotel rooms need uplift renovation it’s just looks and feel really old. The indoor pool is nice but too much chlorine not once in my 4 days of stay that I seen a staff clean the pool, did not see a life guard in out door pool so no one is using it. The room keys was also every guest having issue, we need to have a room keys that we can just scan. I came from a long drive 7 hours the last thing I want to see was this as soon I checked in the front desk clerk a lady was arguing with the visitor, then she attended me with no greetings or smile just a frown on her face. I was given a room around 5pm, I was given a room that was never made, so I went back to the front desk and told the clerks to changes the linens but here come it’s already 9pm they have not come to our room and change the linens, so I went back down again at the front desk and while waiting to be attended I witness a clerk yelling a customer it’s so unreal to see this unprofessional hotel representatives, the clerks don’t know others clerks whereabouts because it seems that he’s the only one and keep saying, “I don’t know where she went”It took a while for me to get attended even I’m the only one in the lobby so I intentionally said “ Sir I need help”and ask if we can get another room instead. then a manager came from a room in the back he stepped in and said ok I will send somebody now.’ I was thinking to myself why the manager saying just Now? I’m really doubtful that the supervisors know what here doing or are they really doing their jobs? My room should have been cleaned hours ago or I should have been move to other room. They eventually came in the room at 1015pm. I recommend that you train your clerks how to handle stressful events or how to deal with customers, you need a strong knowledgeable supervisors to run this hotel. I’ve been traveling and staying in hotels for years and this by far my worst experience.
Comments: Avoid
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-07-18
Review By: Jared
What's Good:
What's Bad:
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-07-18
Review By: Paul
What's Good:
What's Bad: For the price point, I wasn’t expecting the Hilton. But I found the property to be below expectations. The staff was so-so and the other guests staying there were fairly sketchy. The property probably was pretty cool 20-30 years ago when it was built, but they have stopped maintaining it years ago and much of the property lies in disrepair. I would not stay there again.
Comments: Meh, stay somewhere else.
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-07-17
Review By: Justin
What's Good: Love the indoor pool/jacuzzi. Game room. 80s vibe . Super fun and cool
What's Bad:
Comments: Perfect stay for a getaway...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-07-17
Review By: Damma2256
What's Good: it has two pools
What's Bad: you had to ask for towels
Comments: family friendly
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-07-17
Review By: Rhonda
What's Good: Convenient location
What's Bad: No comment
Comments: Leisure stay
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-07-14
Review By: Jeri
What's Good: Great location - close to airport and restaurants. Bed was comfortable. Room was large. Staff was pleasant.
What's Bad: Hotel seems like it has seen better days. I had to go two floors down to find ice machine that worked. Outdoor pool closed for season yet it was July. Common areas of hotel looked worn.
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-07-12
Review By: Terry
What's Good: Friendly staff comfortable beds quietness
What's Bad: Pool closes to early and fire alarm went off at 7 am doors don’t open with key unless you try 5 times or so. Didn’t get a check out room receipt because they said we booked from 3rd party said receipt would be in our email and we are still waiting 5 hours as of now
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-07-11
Review By: Kayla
What's Good: The pool
What's Bad: I didn't like the customer service, the lady was not specific about the benefit I had while staying there. Also the room that was supposed to be my room was out of service due to door issues so my family and I had to move into another school. The breakfast is expensive.
Comments: Poor
Customer Rating: 3.3
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-07-08
Review By: Monica
What's Good:
What's Bad: There was no outside pool, the inside pool was very small. Some of the outside garbage cans was full of garbage and it was very dark on the way to the rooms.
Comments: It wasn’t what I expected.
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2019-07-07
Review By: Melissa
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-07-05
Review By: Marie
What's Good: Loved the older hotel. Very family friendly. WE should be back again tis summer
What's Bad: The staff when we entered was doing 5 different jobs and she had no help. The keys to the rooms were not working and she had to fix the problem not only wiht us but others. Safety is important and should be addressed.
Comments: Excellent familly vacation. WE plan...
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-07-04
Review By: Calegirl
What's Good: Beds were comfortable. Staff very friendly. Breakfast was a nice bonus.
What's Bad: The shower/bath could use updating. Other than that it was definitely reflective of the price.
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2019-07-02
Review By: Anonymous
What's Good: Good price
What's Bad: The pool was very busy.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-07-02
Review By: Jennie
What's Good: Outdoor pool had NO chairs! Restaurant was closed on a sat night. No shuttle service available. No change machine for arcade which was hard because the front desk had no quarters. Overall the listing of amenities is false and needs to be updated.
What's Bad: Location
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-07-01
Review By: Dean
What's Good: Nothing
What's Bad: The people are rude and hostile
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-07-01
Review By: Francis
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: group
Date of Review: 2019-07-01
Review By: Varis
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2019-07-01
Review By: Michelle
What's Good: I enjoyed my stay at the Red Lion Hotel the staff were friendly and pleasant the indoor pool was wonderful as well I also loved that it was a pet friendly environment...
What's Bad: The downside to it was although it was a beautiful day the access to the outdoor pool was denied also for a room that was expected to hold up to four guest there was a limit amount of towels and wash clothes ( only 2 of each) and the hair blow-dryer was non-operable
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2019-06-30
Review By: Yegwanihst
What's Good: I would like to be compensated for the time we spent at the front desk to fix the key.
What's Bad: There were a few things that could be improved. The front counter was HORRIBLY slow. One person checking people in on a Friday night was the first "unwelcome " 2 hours to check in. This was Not cool after a FULL day of driving.The second complaint I have were their key cards. Every door used a card that was demagnetised if it got too close to your phone....
Comments: CRAPPY KEY CARDS
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-06-30
Review By: Dawn
What's Good: I hated the fact that my reservation was not there for the nite we needed. I will discuss this w my credit card company as I do not want to pay for something I did not use.
What's Bad: I wasn’t there
Comments: Im furious and will seek...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2019-06-30
Review By: Natalie
What's Good: excellent
What's Bad:
Comments: awesome
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-06-29
Review By: Amanda
What's Good:
What's Bad: Good value and convenient location but it’s an old hotel and very dirty. The pool was great for the kids, but the pool bottom was slimy and lots of gross things floating in the water. Once the kids were in bed and asleep, we found a bed bug in our bed. When leaving very early in the morning, we stoped to tell the front desk staff, and he didn’t care at all. He didn’t even bat an eye. We slept for a bit as we had to as we drove for 10 hours that day and had another 12 hours ahead of us, with four kids. Needless to say, my husband and I didn’t get any sleep.
Comments: Never again
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2019-06-29
Review By: Brenda
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-06-28
Review By: Paul
What's Good: location, shuttle service to airport
What's Bad: room had a window to the hallway, with curtains that could not close. I checked - people walking by had a fishbowl view of the room & bed
Comments: Nice pool and staff, but...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-06-26
Review By: Rachid
What's Good:
What's Bad: Air-conditionner noisy in the night, I don't know if it's just in my room!
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-06-26
Review By: Nichole
What's Good: Was a great stay. Rooms were clean and the hotel overall was clean. Loved the indoor pool and jacuzzi and it was a very affordable price. They also have a little arcade for the children. Lots of lounging space throughout the hotel. Very quiet in the evening which is great when traveling with a baby. And about 10 to 15 minutes to the mall which is amazing. Only suggestion I would make is that they do a little bit of updating. But I loved it and would definitely stay over and over again!
What's Bad: Some things were just a little outdated
Comments: Great stay , will be...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-06-25
Review By: Amy
What's Good: The property is disgusting, key system to enter room was down, which I was told was down for over a week. You have to wait to be let into your room every time. The smoke detector was beeping for days, indicating low batteries. There was a leak in bathroom under sink, causing water puddle on floor. None of the staff had ID tags you could read. The breakfast had no coffee, no toast, no working toaster.
What's Bad: Everything
Comments: Owners need to stop investing...
Customer Rating: 3.3
Review Description: Poor
Type of Traveler: review category business travellers
Date of Review: 2019-06-24
Review By: Robert
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-06-21
Review By: Jane
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2019-06-19
Review By: Nidia
What's Good: The pool areas
What's Bad: The technical problems with the doors
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-06-18
Review By: Anonymous
What's Good: Cheap rate, not much else going for it. Convenient location for my purposes and close to the highway. Plenty of parking and thankfully, a decent number of off-site dining options nearby.
What's Bad: Hotel is in need of a refurbishment, bathrooms look particularly out dated. No dining room if you wish to eat dinner in the evening, or at least this wasn't open while I was there. No coffee making facilities in the room, noisy and outdated aircon in the room. It was a cheaper rate than some but I would not stay again and would not recommend. Also it took multiple attempts to get the keys to work for my room and I ended up moving to a different room!
Comments: Poor facilities, outdated hotel, no...
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: review category business travellers
Date of Review: 2019-06-17
Review By: Geofff
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-06-17
Review By: Michelle
What's Good: Location Staff was friendly but did not have answers to some questions like... no restaurants are open in hotel and is there a continental breakfast yes or no? No place to sit with a group after seeing a room full of chairs and tables... but had no extra chairs?? The conference was over...?
What's Bad: Room was not ready at 4:00. Not enough room to sit along the pool deck with out getting splashed by kids. Dirty walls in the shower. Wallpaper pulling off the walls. Someone before us must have dropped a 3 inch needle and thread that housekeeping did not see...because my husband stepped on it!! Thankfully my children did not! Turned lights out at 9:00 in the meeting area in the center of the hotel..? The room keys didn’t work- in the whole hotel- had to have security open doors multiple times.
Comments: Not worth the money I...
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2019-06-16
Review By: Bruce
What's Good: The size of the room,
What's Bad: Being thrown on the 5th floor , with the Hotel half empty, The elevator in the tower building, the buttons didn't work properly, and took long to go up to the top floors
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category business travellers
Date of Review: 2019-06-13
Review By: Cayla
What's Good: The indoor pool was amazing! Very clean
What's Bad: The room was a little dirty. Ex. a nasty stain on the footrest on the couch(can only imagine what it was), the tub had caked on filth, the room smelled musty, and the room was very small. I asked the front desk if I could change my room and she explained that "they all look like that". The price was decent, but next time I'll spend an extra $30 and go somewhere else.
Comments: Could have been better.
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2019-06-12
Review By: Ppl
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: review category business travellers
Date of Review: 2019-06-11
Review By: Stephanie
What's Good: The room I finally got into after I eventually got upgraded (see below) was comfortable and clean.
What's Bad: Unfortunately the booking reservation was apparently not forwarded to the hotel. Staff at the front desk were friendly, but would not agree to just assign me to any room and fix their paperwork later. After they finally got things settled I was twice faced with the situation that the key would not open the room. Quite a bit of back and forth after coming out of a long-distance flight. In the End I got an upgrade to a room in the “tower”.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: with friends
Date of Review: 2019-06-10
Review By: Debra
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-05-31
Review By: Robert
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: review category business travellers
Date of Review: 2019-05-28
Review By: Anonymous
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: review category business travellers
Date of Review: 2019-05-28
Review By: Alfrancine
What's Good: Did not eat at the hotel except for the events scheduled by our convention committee.
What's Bad: The system for the keys was horrible. There wasn't a day that I didn't go back to the front desk to get my keys re-coded. Every time I left the room I couldn't get back in. This was very upsetting because of the time involved. The shuttle service could be expanded to include the bus station (Greyhound).
Comments: You should know that some...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: review category business travellers
Date of Review: 2019-05-27
Review By: Iva
What's Good: I liked the Breakfast ....a little pricey...you get everything yourself and then they have a spot for gratuity?
What's Bad: asking a gratuity after getting everything yourself. Didn't see the point.
Comments: enjoyed the time spent there,...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-05-27
Review By: Anonymous
What's Good: Dirty and old looking.
What's Bad: Cleanliness
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-05-22
Review By: Lucille
What's Good:
What's Bad: The AC was broke tried fix 3 times wouldn’t move us into new room had to argue to be move Bc was told I’m lucky even room is available was 85 degrees in the room and I’m lucky. Was told manager would contact me but never did. needed move rooms sooner before making us sweat for 21/2 hrs before moving us. Girls who checked us in we’re friendly and nice but they were gone with ac incident and two girls who replaced one was extremely rude and nasty when asked to be moved. Would not recommend to anyone. So many others to choose from never use them again
Comments: Very poor
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-05-19
Review By: Disturbed
What's Good: The only thing my family and I like was the location. Everything else was poor, especially the hospitality.
What's Bad: The staff from the morning to the evening were unprofessional. This made this experience that much worse. They didn’t greet customers, not one time. When you inquired about something, they acted as if you were a bother. They were not friendly and some spoke arrogantly. They were talking about their colleagues in front of one another. The maintenance men appeared to at least speak with you and be friendly. The hotel in a whole need an entire renovation. The bathrooms are horrible, my room had rust on the walls and shower head. The curtains looked as if it had been washed 1000 times. There is no microwave in the bedroom, you have to walk far just to use one dirty microwave. A microwave and coffee maker would be an excellent addition to your rooms. The carpet had stains on it, I can only imagine if we had a black light. No one replenished the towels or toilet paper when your room was supposedly provided cleaning by house keeping. The pool area was satisfactory, it close too early on weekends. There were Cobb Webb’s underneath the pool chairs -_-. The resturant was never open, but even so, the way they maintain Red Lion, I wouldn’t have my dog eat there. I have NEVER been to a Hotel such as this and will NEVER go back, everyone will know about this Hotel until they take heed and weed out the poorly, unprofessional untrained staff and renovate/ upkeep on appearance and maintenance. People work hard for their money and when they spend it to book a hotel, they seek comfort, hospitality and a soothing atmosphere. The Staff clearly just work here for a pay check. A great experience, ensures your trip/vacation will be satisfying. Do better Red Lion and start with getting BETTER staff. It was embarrassing to have booked this hotel and had my family there.
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-05-19
Review By: Lightcocoa
What's Good: Near plenty of restaurants and not far from UAlbany.
What's Bad: Loved everything, pool, arcade for kids, workout room.
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-05-19
Review By: Shane
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-05-16
Review By: Alvin
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-05-16
Review By: Michael
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2019-05-13
Review By: Anonymous
What's Good: The pool and the service
What's Bad: The cleanliness of the bathroom
Comments: Nice hotel
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-05-12
Review By: Becky
What's Good:
What's Bad: the staff were pretty rude and the pools area was very nice but crowded.
Comments: not really worth the money
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: group
Date of Review: 2019-05-10
Review By: Anony
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2019-05-08
Review By: Renee
What's Good: I liked our server for breakfast went outta his way to get us vouchers.
What's Bad: I didn't like everything was closed down before eight pm and i. The description it stated we would receive breakfast vouchers and no one ever heard of them then the general manager stated they only offered it through Expedia.
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-05-06
Review By: Rupert
What's Good: Clean room comfortable quite.friendy staff well lit parking . Overall very nice hotel
What's Bad: The arcade could have been a little more updated.pool hours should be later had to pay for breakfast .
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category business travellers
Date of Review: 2019-05-05
Review By: Leeandra
What's Good: Everything! comfortable light settings, privacy very beautiful deco.
What's Bad: Pool closing to early, should be open all night
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-05-05
Review By: Debbie
What's Good: It place is very nice but the people that run the place need more training.
What's Bad: The people that book the place.
Comments: Disappointing
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: group
Date of Review: 2019-05-03
Review By: Austin
What's Good: i love the pool but we were not able to go in due to it being cleaned while we were there and that was the reason we took the baby.
What's Bad: very expensive for such a little room
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: family with young children
Date of Review: 2019-04-29
Review By: Caitlin
What's Good:
What's Bad:
Comments: Disappointing
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2019-04-24
Review By: Jared
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-04-24
Review By: Anonymous
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2019-04-19
Review By: Norah
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-04-19
Review By: Anonymous
What's Good:
What's Bad: Air conditon is always working and making noise.
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: review category business travellers
Date of Review: 2019-04-19
Review By: Lorri
What's Good: The tower rooms were nice
What's Bad: The pool needs to stay open later than 9pm. We were very disappointed when we arrived at the pool after dinner to the staff making everyone leave because it was 9pm. (The pool and hot tub were the only reason we chose this hotel). Also, we were disappointed that the restaurant was closed "because it was their slow season and would not reopen for a couple of weeks".
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: group
Date of Review: 2019-04-18
Review By: James
What's Good: Location great.
What's Bad: Cleanliness and pool warmer.
Comments: Pleasant
Customer Rating: 6
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-04-17
Review By: Leonardo
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-04-17
Review By: Melissa
What's Good: Front desk staff very helpful and friendly. Only good thing about my families stay
What's Bad: Booked cause a restaurant and restaurant closed. Room was very stuff and no way to cool it off. Hotel pretty dirty
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-04-16
Review By: Nelson
What's Good: Indoor pool and puppy friendly
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-04-16
Review By: Anonymous
What's Good: The pool was great when it wasn’t packed by unsupervised kids.
What's Bad: The bathroom shower wall needed a good cleaning. Too many kids at the pool without adult supervision.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-04-16
Review By: Jennifer
What's Good: we like the facility, room and the hot tub / pool is a big draw for us. Breakfast is always a nice time. However, if you see in my answer below, we had issues this weekend with kids in the hot tub area.
What's Bad: my guest and I called on 2 separate occasions to find out if the hotel was going to be overrun by kids. (if there was a kid event) we were told no, however upon arrival there were over 12 kids! they overrun the pool and hot tub area, even though children under 16 are not allowed in hot tub. it was not a very relaxing experience for us.
Comments: A bit chaotic.
Customer Rating: 7.5
Review Description: Good
Type of Traveler: group
Date of Review: 2019-04-15
Review By: Jamal
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: review category business travellers
Date of Review: 2019-04-15
Review By: Mauri
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-04-12
Review By: Robert
What's Good: The gaming room was nice!
What's Bad: The humidity...the air conditioning was not up to usual hotel standards.
Comments: Good stay
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: review category business travellers
Date of Review: 2019-04-12
Review By: Richard
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-04-11
Review By: Amanda
What's Good: We liked that it was pet friendly. We did not travel with pets, but were very happy to see pets there. The staff was very nice.
What's Bad: The guests on our floor were extremely loud, and rude. The security did all that they could to calm them. We spent the majority of the nigh awake listening to people scream and swear in the hallway. The pool could be maintained better. Lots of hair,and slime on the surface. Cigarette butts on the floor in the hallway. As a non smoker I felt like I could not escape the smell of cigarettes.
Comments: Served the purpose,but probably would...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2019-04-11
Review By: Jennifer
What's Good: Pool and a hot tub. You can’t go wrong.
What's Bad: The key cards never worked. ... The pool area is so slippery. Shouldn’t someone mop the area on occasion?
Comments: All in all, a pleasant...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-04-09
Review By: Anonymous
What's Good: The pool and hot tub were the best part of the hotel
What's Bad: The meals were very expensive and the dishes were dirty. The staff didn't keep up with the property it some things were not cleaned everyday. The beds were hard and when we asked certain staff for things they became upset with us.
Comments: My 3 day stay
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2019-04-08
Review By: Kathleen
What's Good:
What's Bad: The thing you pull up to turn the shower on in the bathroom wasn't working well. We had to pull it multiple times and really hard in order for it to work. Engineering was called but never came up Also the keys to the rooms did not work well. You had to put them in the slot several times and only certain keys actually worked. I told the lady at check out and she just shrugged and didn't reply.
Comments: It was only for one...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-04-08
Review By: Angela
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-04-07
Review By: Mark
What's Good: Not much
What's Bad: Staff was rude on phone! Rooms are not kept up table broken, beds hard, lights did not work!! And room keys only worked once to let us in then they didn’t work at all!! Hot tub was not cleaned night before and was full of hair balls and garbage all around it! Pool was cold and no towels when pool opened! I have stayed here several times over the last 20 years and I will not be returning!!!!!!!
Comments: Awful!
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-04-07
Review By: Kriste
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-04-07
Review By: Kirk
What's Good: Very nice pool. Hot tob is good
What's Bad: Room needs heavier curtains that close all the way. Too much light in room at night
Comments: Good for the money. Nice...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-04-07
Review By: Anonymous
What's Good:
What's Bad: Poor service. Hotel restaurant was closed. Room wasn't what was shown. Key card wouldn't work. 30 minute plus wait trying to check in
Comments: Horrible
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2019-04-07
Review By: Cam
What's Good: Price was great, overall clean hotel and the front desk attendants we dealt with were nice. Pool looked cool but we didn't get time to use it. We were only there for a local event so checked in at 6pm checked out at 9am and were only actually in room from midnight till checkout to sleep.
What's Bad: Floor wast vacuumed in our room prior to our stay and I found a dirty sock on the floor. Elevator in lobby had an unpleasant oder. Beds are very firm which we didn't enjoy and woke up with back aches but that's personal preference.
Comments: Served its purpose
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-04-04
Review By: Libbi
What's Good: Nice pool and hot tub.
What's Bad: The front check in person was efficient enough but slightly obnoxious. The lifeguard at the pool sat in one spot and didn't seem to be watching at all. She needs to sit in a spot where she can see the deep end. Also did not see any backboard there in case of emergency. I have 3 children who are lifeguards and saw lots of potential problems there but the pool was very nice and warm. We also were told to enter in the back at door L and it would not work so we entered another one and walked around. Parking in back was a little scary....we were the only ones parked there but were a family if a single person was back there...it would be very scary. Also picked this hotel because it had a restaurant and bar attached to building and both were closed after we had already booked we found this out. The next morning at check out, my husband went to desk lobby to give keys and mostly to get a cup of coffee as there was not a coffee maker in room. The person standing at the front desk went into restaurant and got him a cup of since none was in lobby and apparently the restaurant was then open. This person was maintenance or housekeeping and said the front desk person had never showed up...it was 9:30am!
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-04-03
Review By: Daryl
What's Good:
What's Bad: Just me, but gym could have had weight machines, not just cardio. The dining room wasn't ever open but I had a great meal down the road so cannot complain.
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2019-04-03
Review By: Kimberly
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-04-01
Review By: Ralph
What's Good:
What's Bad: was NOT told there was no restaurant available
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: review category business travellers
Date of Review: 2019-03-31
Review By: Dawn
What's Good:
What's Bad:
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2019-03-28
Review By: Daniel
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category business travellers
Date of Review: 2019-03-27
Review By: Emmett
What's Good: There's a nice pool. The shower has great water pressure.
What's Bad: The elevator didn't work the first day. There's no coffee in the room, but there is a card saying coffee is available in the lobby from 6 to 10 a.m., which is wonderful for people who use coffee to wake up -- but not good for people who just like to drink coffee. Pillows are kind of hard. My neck hurt when I woke up. And there's a strange smell in the building, perhaps the result of pool chemicals wafting around.
Comments: It's cheap and you can...
Customer Rating: 5
Review Description: Fair
Type of Traveler: review category business travellers
Date of Review: 2019-03-26
Review By: Rosemary
What's Good: strange. no comment
What's Bad: everything was not clean. elevator smelled. staff seemed not too professional and annoyed when i could not get my door open, and even a staff who came to help had a hard time......
Comments: could be more clean, staff...
Customer Rating: 5
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2019-03-25
Review By: Alissa
What's Good: GM was amazing! Comped us a night because the Hoyer lift was broke got it fixed so my husband could go in the pool with our kids and i
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-03-25
Review By: Shannonlee
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2019-03-25
Review By: Kassandra
What's Good:
What's Bad: There were about 30 unattended children in the pool! Very dangerous. They were acting like animals! My daughter and I tried to swim for even 5 minutes and our seats/towels were taken. Felt like we were at a motel in the slums of Albany! People were clearly smoking in their rooms,partying,leaving kids to watch themselves at pool area.we had kids running in the hall banging on our door until 12am. We called front desk for an extra blanket were told " probably not,we don't have any" The receptionist didn't even answer,finally after 3rd call answered as if she was asleep. Ice and vending machines were out of order. It was the worst stay I've ever had!!! I will be making a fornal complaint,I expect minimally a partial refund!!!!!!!!!
Comments: Absolutely atrocious
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-03-24
Review By: Jason
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-03-24
Review By: Rhonda
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: group
Date of Review: 2019-03-24
Review By: John
What's Good: it was an amazing property.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-03-24
Review By: Joseph
What's Good:
What's Bad: Didn’t like that 08:00am Sunday they started unpacking boxes to start a game bazaar during the day (Pictures are outside my room)
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-03-24
Review By: Jashawn
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-03-24
Review By: Anonymous
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2019-03-22
Review By: David
What's Good: The open parking lot had plenty of room for my truck and trailer.
What's Bad: The thermostat was permanently turned off for the winter time. This is what the front desk said to me. So the room was freezing cold all night. Plus the shower head was only dripping out water at full preasure so I skipped even trying to take a shower at all. Was NOT AT ALL WHAT I EXPECTED for the price I paid!!
Comments: Not pleasurable at all.
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: review category business travellers
Date of Review: 2019-03-19
Review By: Pb
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-03-18
Review By: Mary
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-03-18
Review By: Nicole
What's Good: I thought the location was good. They don't serve breakfast. The bathroom looked very old, walls were cracked. They try to make up with it by supplying some nice toiletries, however I didn't take any. I noticed that the bottle of water in the room said for rewards members so I didn't touch it. Almost everywhere I stay now leaves some bottled water at no charge. Even Red Roof Inn gives free bottles of water.
What's Bad: No breakfast. Old bathroom, carpet needs to be steam cleaned and vacuumed.
Comments: Ok.
Customer Rating: 7.1
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2019-03-15
Review By: Therisia
What's Good: Was terrible! Will never stay again!!
What's Bad: There was no Coffee pot and microwave in room and the shower was terrible, people slamming doors all night talking loud and waking us up at 12am. Some guy kept banging on our door trying to get in our room saying he had the wrong room number and it was 1030pm. Attitude of people working there. Also I booked a down stairs room and they changed it with out letting me know and the lady had an attitude when I brought it up. Plus the pool was dirty and the hot tub bleached my husbands tank top. Also change machine didn't work in game room. Plus found garbage in my room from other people staying before us.
Comments: It was terrible!!!
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2019-03-11
Review By: Oneika
What's Good: Bed was comfortable Mini fridge was a plus Fresh towels
What's Bad: Needs better lighting in room Black out curtains would’ve been nice ( was on the ground floor and kept seeing folks looking in my room) A microwave would have been even better
Comments: Fairly Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category business travellers
Date of Review: 2019-03-03
Review By: Maria
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2019-03-03
Review By: Anonymous
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-03-02
Review By: Andrew
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: review category business travellers
Date of Review: 2019-03-02
Review By: Todd
What's Good: Pool was great but the room was cold
What's Bad: The only elevator broke on friday and no one fixed it all weekend.
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: with friends
Date of Review: 2019-02-26
Review By: Mary
What's Good: You advertise food and beverage but it was closed. You advertised 24/7 shuttle to airport but not true. I left a request for a 6:5 pick up and when I got downstairs the night auditor informed me she would call a taxi. It took 30 minutes and I was running for the plane. The coffee was very good though
What's Bad:
Comments: Never again
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2019-02-25
Review By: Yary
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-02-24
Review By: Robert
What's Good: Close to everything.
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: review category business travellers
Date of Review: 2019-02-24
Review By: Anonymous
What's Good:
What's Bad: I like the location it was nice
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2019-02-22
Review By: Stacy
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-02-22
Review By: Jen
What's Good: Location
What's Bad: Non smoking room smelled of smoke
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-02-21
Review By: Geri
What's Good: Attractive spacious. Room was clean and bed comfortable. Pool area clean attractive surroundings.
What's Bad: Restaurant wasn’t open
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-02-21
Review By: 18andwild
What's Good: the pool and hot tub were amazing, especially since it’s winter in New York! that is the one thing my friends and I were looking forward to. It was also great that the hotel was right near all of our favorite restaurants. Maid service was excellent. We had an all around amazing time
What's Bad: it would’ve been nice if breakfast was complimentary, but we didn’t really mind since we were sleeping in so late
Comments: Absolutely amazing, would definitely stay...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: group
Date of Review: 2019-02-19
Review By: Mangoba
What's Good:
What's Bad: hotel needs updating & make cleanliness a top priority, carpets are dingy, not enough lights by the pool area it is so dark there. No safe so I guess you have to cary your valuables around
Comments: Hotel needs updating and thorough...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2019-02-18
Review By: Anonymous
What's Good:
What's Bad:
Comments: Our room was extremely hot...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2019-02-17
Review By: Alison
What's Good: Nothing.
What's Bad: They did not have any roomservice, bar or restaurant available as per their website. When I asked to speak with managment nobody was available
Comments: Terrible.
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2019-02-16
Review By: Stephenie
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-02-16
Review By: Terri
What's Good:
What's Bad: The kids from a soccer team probably around 20 of the under 8 years old allowed to run unsupervised through the hotel screaming. They ruined the pool for us.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-02-16
Review By: Jessica
What's Good: Perfect location.. beautiful pool.. reasonable price.
What's Bad: Nothing.. it was perfect
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-02-13
Review By: Siegel
What's Good:
What's Bad: Did not know the bar was closed
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2019-02-10
Review By: Michelle
What's Good: Nice indoor pool.
What's Bad: Our rooms were extremely hot. We called front desk and they sent someone to check our 3 rooms. The maintenance guy couldn't do anything for us because the air conditioning needed a filter. So we all had to sleep in hot rooms because there wasn't any other rooms available. The bath tub and sink was also clogged.
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: family with young children
Date of Review: 2019-02-06
Review By: Keihsadha
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-02-06
Review By: Anonymous
What's Good: I loved that the staff (Dana) was very pleasant and the fact of how comfortable are stay was.
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-02-03
Review By: Lovely
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-02-03
Review By: Scott
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-01-30
Review By: Nicole
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-01-30
Review By: Jennifer
What's Good: the staff were the best! James, Linda, Tyrell & Quayvon - thank you! Pool and hot tub were the big draw!
What's Bad: the hairdryer in room didn't work, lighting could have been better
Comments: Great place to be snowed...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: group
Date of Review: 2019-01-22
Review By: Kinghaze
What's Good: Spacious room
What's Bad: Pool area was cold, could have been warmer
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2019-01-21
Review By: Betty
What's Good: Staff was friendly and free 24 hour shuttle to the airport is a bonus
What's Bad: Room was dirty and smelt like cigarettes. There was reminenants of some kind of body hair all over the toilet bowl. Not worth the price tag.
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2019-01-20
Review By: Patricia
What's Good: The location
What's Bad: I have been to this hotel several times I always book the tower but this time it wasn't clean the room was dirty there was some stuff on the floor you can tell it was left by the previous guest if somebody cleaned the room they could have seen it so the room was dirty, dirty dirty and then I forgot something in the Refrigerator that wasn't open that Werth $30 in was big brand new never opened so the minute you open the Refrigerator you will see it but when I called to ask for it the response was they didn't see it which I know that's a lie so that's a really deal breaker I have been to so many hotels and forget stuff and always go back and pick it up but not this hotel so disappointed very very disappointed never again
Comments: Terrible Terrible Terrible
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2019-01-07
Review By: Anonymous
What's Good: Amazing staff. Great location and price. Pool and whirlpool where great.
What's Bad: Pool could be a little warmer.
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-01-06
Review By: Natasha
What's Good: That it was close to home
What's Bad: Smelled like mold and mildew everywhere. The shower was dirty. And the furniture (2 chairs and ottoman)in my room were dirty. The lady at the front desk was very unprofessional.
Comments: No thanks
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-01-02
Review By: Maureen
What's Good: The idea of bar restaurant hot tub .
What's Bad: The bar empty and food during day was take and go. One day no one cleaned room. Every time went to hot tub no towels available and area hadn’t even been picked up from day before. Hallways not vacuumed and staff would walk by and not even pick up papers on the carpet. Room was clean only good thing. Took the shuttle to New Year’s Eve party and it was dirty and smelled of smoke. One night there the place was pretty empty and they put someone next to us and he just kept opening and shutting door continuously. They should have at least put him a few rooms down.
Comments: We will never come back.
Customer Rating: 5
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-01-01
Review By: Colleen
What's Good: Nice big pool area near the room with a nice set up surrounding it.Has an outdoor feel although it is indoors. Hot tub is relaxing after a long day. Kid friendly.
What's Bad: The room had soap from previous guest left in the shower and no soap left for us. Requested an extra bed at check in but was told when there that they could not provide one due to fire hazard.
Comments: Comfortable and relaxing. Fun for...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-12-30
Review By: Jessica
What's Good: Size of the pool..
What's Bad: The heating system was loud every time it kicked on.
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2018-12-29
Review By: Matthew
What's Good: Pool / Hot tub were clean & working! Good family hotel.
What's Bad: No complaints
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-12-24
Review By: Tiffany
What's Good: It was wonderful for my self care day. I enjoyed the arcade and the swimming area was so relaxing. It felt like a Florida night indoors with the pleasant nature decor.
What's Bad: There wasn't a direct window to the outside area. However natural sunlight was able to enter my room from the hallway.
Comments: Staycation dream.
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2018-12-09
Review By: Pat
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2018-12-05
Review By: Susan
What's Good: Hotel was awful. Run down and dirty. We came in at midnight from California and the cleaning person was knocking on our door at 8:00 am (5:00) pst to find out if we were checking out at noon!!!
What's Bad: See the above!
Comments: Don’t stay there. There are...
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2018-11-20
Review By: Suzanne
What's Good: Comfortable room, great breakfast, friendly staff
What's Bad: The little coffee machine in the room was missing a part, but I was still able to brew. No bathtub in room, but the shower was clean and the water pressure was good.
Comments: Overnight stay in order to...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-11-18
Review By: Pat
What's Good: Great location.
What's Bad: I booked through BringFido.com, which still lists the property as a Ramada Inn. I had a terrible time, in the snow storm, finding your hotel because I was looking for it under its old name. Please fix that.
Comments: Friendly staff, good location.
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-11-17
Review By: Mary
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category business travellers
Date of Review: 2018-11-11
Review By: Adrian
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-11-07
Review By: Dario
What's Good: Service
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2018-11-02
Review By: Allison
What's Good: This hotel had everything I needed, it was clean, had good wi-fi and the bed was comfortable. Very convenient location and loads of parking close to the entrance.
What's Bad:
Comments: Great value for money
Customer Rating: 7.9
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-11-01
Review By: Ruth
What's Good: Staff were really friendly and helpful. Beds were very comfortable. Breakfast good
What's Bad: Air conditioning was very noisy and couldn't be turned off. The pool was not functioning and was one of the principal reasons for booking the hotel. A refund on the cost of breakfast but that didn't really solve the problem! The pictures give the impression that the hotel is isolated and rural..hardly the case!
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-10-31
Review By: Nicole
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-10-31
Review By: Ryan
What's Good: My ratings are generous here. We got the wrong room and were over charged and told they couldn't do anything because Booking.com handled the booking so they couldn't fix it. Breakfast was awful had to send back 2 meals. Vending machines didn't work on any floor. Indoor pool is freezing, not heated at all.
What's Bad: Way over priced, could have stayed somewhere MUCH nicer with a heated pool for what I paid. Wouldn't recommend to anyone unless you're between flights and just need a bed.
Comments: Very disappointing and frustrating.
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2018-10-30
Review By: Katherine
What's Good:
What's Bad: To have known before getting there about 75 dollar fee that had to be on a card
Comments: It was good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: group
Date of Review: 2018-10-29
Review By: Damion
What's Good: The rooms were outdated. The staff at the front desk had absolutely zero personality and did not make me feel comfortable or anyone else for that matter in th least bit.
What's Bad: The room, WiFi, the fact that there is no breakfast and staff were miserable. Need weights in the gym as well. This place is a mess!
Comments: This place is outdated and...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: review category business travellers
Date of Review: 2018-10-29
Review By: Richard
What's Good: The bed and pillows were very comfortable. The shower pressure was great. Had an amazing weekend.
What's Bad: The curtains need to be blackout as staying over the courtyard was very bright.
Comments: Great stay and would stay...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-10-25
Review By: Gwen
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: group
Date of Review: 2018-10-22
Review By: Gwen
What's Good:
What's Bad: We had a door lock problem the whole time of our stay. Maintenance had to come let us in almost every. Single. Time. They tried giving us new key cards and nothing worked.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-10-19
Review By: Britney
What's Good:
What's Bad: The staff
Comments: Very poor
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: review category business travellers
Date of Review: 2018-10-19
Review By: Erin
What's Good: The layout
What's Bad: Nothing
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-10-18
Review By: Ruth
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2018-10-18
Review By: Doug
What's Good: The pool area had a nice look to it
What's Bad: Seem like the place has become more run down in the past two years. There does not appear to be a lot of maintenance and our room was filthy. Nothing ever cleaned up around the pool. Staff did not seem very friendly. The whole hotel could use an overhaul cleaning and dusting. Had trouble getting coffee during the day and it seems like an inconvenience for us to have to go get me a cup. The hot tub seem to have something wrong with it. The bubbling in the tub Was so loud that you could not even talk to the person next to you. Really annoying.
Comments: Not sure I will stay...
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2018-10-17
Review By: Kristen
What's Good: We had some issues during our stay that I can only assume were due to newly hired people EVERYWHERE we went (desk, bar and Grille)that were perhaps not properly trained. Not their fault. But definitely caused some major frustrations on our end. Despite the mistakes, I will say though EVERYONE was SUPER friendly and understanding. The woman at the desk (wish I had gotten her name) was FANTASTIC and took excellent care of us. She REALLT went above and beyond to ensure we were satisfied after seeing/hearing that we were clearly NOT. The pool and hot tub were no disappointment! They were just like the photos (which I was nervous about considering it’s THE reason we chose there). The room was clean, very comfortable and quiet. Zero complaints there. We will definitely be back with, hopefully, a lot less bumps in the road. Either way we left happy enough return!
What's Bad:
Comments: Some bumps in the road...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-10-16
Review By: Sheila
What's Good:
What's Bad: I had mold in my room, room 151 it smelled like mold the hotel wasn’t that clean, I had cobwebs in my room and leaky roof in my bathroom. I could go on and on but the pictures will show that this place is in desperate needs of renovations!!!! Oh and my check in was the worst!!!! After 9:00 we check in for only both computers to shut down then she said the card wouldn’t go through after everything was solved she gives me the key to my room but when I get to the room it was already someone else’s room. So I will never stay here again!!!!
Comments: I liked the location your...
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2018-10-14
Review By: David
What's Good: Beds great, building old but well kept.
What's Bad: Dirty orange chairs in dining room...rubber omelettes
Comments: Manager was fantastic! Friendly, kind...
Customer Rating: 7.9
Review Description: Good
Type of Traveler: group
Date of Review: 2018-10-09
Review By: Christine
What's Good: Friendliness of staff - kind, Laid back attitude while maintaining professionalism - super nice & made us feel welcome!
What's Bad:
Comments: Awesome! Definitely co omg back!
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2018-10-08
Review By: Consuela
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-10-02
Review By: Tony
What's Good:
What's Bad:
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: family with young children
Date of Review: 2018-10-02
Review By: Peter
What's Good: Patty was really helpful .
What's Bad: No coffee facilities in room . Bathroom looked bit gruby. Really odd place
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-09-30
Review By: Carlyn
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-09-26
Review By: Alison
What's Good: The hotel pick up from airport and price were what made my choice. Bit surprised there was no kettle in the room so no capacity to make myself a hot drink when I arrived at midnight. Front counter staff were lovely and helpful as was waiter in the restaurant, but restaurant was weird. I went in it breakfast just before 10 and there was no sign of a breakfast smorgasbord or staff or indeed any other patrons. I was not sure that it was actually open. In the end I got some adequate food but the whole production toook about an hour. So lucky I wasn't in a hurry. Also would have valued having info re wifi access when i checked in. I forgot to ask and so didn't have any ability to make use of something that would have been helpful until after I checked out. This I should a wider comment. All the Albany promotion material in the Albany brochure, presumes access to Internet to follow up and find out when it is open etc.... as I discovered, being a Monday, Albany was closed, Art Gallery, Dutch river cruises, Shaker museum, Christ Church cathedral, Schulyer house..... all not open or available on a Monday.
What's Bad: Hard to work out how to make the taps work in th bathroom. Not being given wifi instructions, but I could have asked earlier.
Comments: A bed for the night...
Customer Rating: 7
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-09-25
Review By: Tiffany
What's Good: Staff was nice pool was nice room was nice no microwave
What's Bad: Felt the staff could have keeped the bathroom cleaner much cleaner
Comments: Happy
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-09-21
Review By: Moresco
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-09-20
Review By: Yvette
What's Good:
What's Bad:
Comments: Over charge! Cleaning staff needs...
Customer Rating: 3.3
Review Description: Poor
Type of Traveler: solo traveller
Date of Review: 2018-09-20
Review By: Theresa
What's Good: The staff was very friendly, helpful and knowledgeable!! The room was a great layout! I was impressed by the presentation and what they had to offer!! And it’s super conveniently located, and offers transportation to and from the airport!!! Super great value!!
What's Bad: The bathroom was a little “meh,” the restaurant wasn’t exactly a formal restaurant, the bar was wet, the bed wasn’t extremely comfortable, and the thermostat didn’t seem to work properly.
Comments: I really had a great...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-09-18
Review By: Anonymous
What's Good: Loved the location. Tons of restuarants in walking distance
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-09-17
Review By: Tiffany
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2018-09-17
Review By: David
What's Good:
What's Bad:
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2018-09-17
Review By: Lauren
What's Good: The staff was friendly and helpful and the pool was nice.
What's Bad: the room was outdated and fixtures were falling apart. I went to open a drawer and the hardware fell off. No comforter on the beds they give you a small itchy thin blanket upon request.
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-09-17
Review By: Gregg
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: with friends
Date of Review: 2018-09-17
Review By: John
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: review category business travellers
Date of Review: 2018-09-17
Review By: Jeannine
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-09-16
Review By: Sinnsr
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-09-15
Review By: Teresa
What's Good:
What's Bad: The room was old looking. The chair was in need of cleaning, curtain was falling off the hook, bathroom floor near tub had a buildup of dirt, tub needed to be cleaned or resurfaced. No coffee maker.
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: solo traveller
Date of Review: 2018-09-12
Review By: Veera
What's Good:
What's Bad: It would have been a little better if they had a hot water boiler in rooms or somewhere. But all the other things were fine and the staff is friendly.
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-09-11
Review By: Veera
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-09-11
Review By: Robert
What's Good: The location and very clean
What's Bad: the price is a little bit expensive
Comments: Good hotel
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2018-09-10
Review By: Pamela
What's Good: After being put into a very smelley and dirty room, we got our room changed to a cleaner room, this part we liked to get a cleaner room and the worker did tell us that there were police officers that stayed in our room and rooms close by that were smoking cigars alot. Our room was a nonsmoking room and it was like walking into a room of smoke. This was suppose to be a good named hotel from booking.com
What's Bad: We really didn't see too much we liked. This hotel needed to be cleaned thru out, inside and out. It was a good thing we only had to stay 1 night. We wouldn't tell anyone to stay here. Craig that checked us in/out needed to be a little more friendly. It was like he didn't want to help us too much!! Name tags didn't look too nice being wrote on with a marker. They didn't name company named tags. A hotel with this name suppose to be alot nicer and it wasn't. Please clean things up!!!!!!!!
Comments: For a well named hotel,...
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-09-09
Review By: Diana
What's Good:
What's Bad:
Comments: Very poor
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: review category business travellers
Date of Review: 2018-09-09
Review By: Md
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-09-09
Review By: Broberg
What's Good: Hot tub and nice and quiet
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-09-07
Review By: Larry
What's Good: the bar
What's Bad: it was good
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2018-09-07
Review By: Donna
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2018-09-03
Review By: Nikhil
What's Good: Comfy room and bed, decently spacious.
What's Bad: No coffee maker in the room, no microwave in the room, the WC was showing signs of clogging up....
Comments: Good, but could have been...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-09-01
Review By: Vcjf
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category business travellers
Date of Review: 2018-08-30
Review By: Marie
What's Good: The beds were comfortable and the pillows flufly.
What's Bad: The property needs some updating. The card lock system was old.
Comments: I was good overall and...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2018-08-29
Review By: Andrew
What's Good: After I had mentioned the Issues of the room provided, Quasna from the Front Desk Staff went out of her way to provide us with a much better, cleaner fresh smelling Room. Thank you for the Immediate service.
What's Bad: We had looked forward to spending 2 nights at this hotel in comfort and this is how the first day began. The reception Counter was all sticky and unclean that gave me the warning signs of choosing the wrong hotel. After checking in, we drove to the back of the building that is connected to the main lobby and walked at least For 10 minutes trying to figure out where our room was. Now, be warned that this hotel is very large. While walking, the stench of something stale was throughout the stained carpeted corridors. The Key Cards provided were the first Issue and we were stuck trying to get in for what seemed forever. Once Inside, the smell was even worse and this is what I experienced. 1. Warm room and the Air Conditioner rattled noisily without cooling. 2. Long Crack in the ceiling 3. No microwave or coffee maker in the First Room 4. Cobwebs in all corners of the room 5. Insects in the windowsills. 6. Dirty stained windows as though it’s never been wiped. ( I saw this all throughout the Hotel) 7. Unclean Faucet The changed room was better but had its issues with no exhaust, old ancient bent lighting, cracked hair dryer, broken and patched up bath tub. We also had problems getting into the room. The other Issues are this. Rust in a many locations especially the pool equipment and steps. Dirty stained Glass everywhere. Even the outdoor Grass was scanty, dry and badly taken care of. Those reviews are deceiving and the pictures aren’t what you will experience upon arrival. I will never go back there again.
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2018-08-29
Review By: Edie
What's Good: great pools,beds,everything very clean,outside well maintained,on main road with all stores & food available,game room for kids,very big room,front desk staff pleasant,good full breakfast
What's Bad: pillows too mushy air conditioning in room not cold enough-no temperature controls
Comments: Very Happy!
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-28
Review By: Richard
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-08-28
Review By: Autumn
What's Good: The property offers a lot for adults and children. The bed was very comfortable and the staff were friendly.
What's Bad: There honestly wasn't anything we didn't like.
Comments: Great and relaxing time!
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-08-28
Review By: Brenna
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-08-28
Review By: Samantha
What's Good: I liked the family friendly atmosphere. They were able to accommodate an early arrival with no issues. It was also close to most shopping areas and dining.
What's Bad: Everything was wonderful
Comments: Albany 2018
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-28
Review By: Anonymous
What's Good: There was a lot to do be and it was clean and beautiful
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-08-27
Review By: Susan
What's Good: the staff was very a helpful and polite
What's Bad: The bathroom walls need to be washed down.
Comments: very comfortable, location was perfect
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2018-08-27
Review By: Jackie
What's Good:
What's Bad:
Comments: Poor
Customer Rating: 3.3
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-08-26
Review By: Christine
What's Good: The pool looked really inviting.
What's Bad: The marketing pictures lured us in to booking with this hotel - it looked so pristine and clean. We were a little surprised when we arrived - looked as though it had never been updated (old paint, old carpet, overall dullness to the place). Worst of all was how dirty it was - not sure how well they clean as the bathroom was filthy and we found a pair of old boxers on the floor. Strangely, there was trash on the floor of the hotel as well. Worst of all (and this is not Red Lion’s fault), there were some strange people in cars hanging out in the parking lot all night. Our computer was hacked and we’re assuming - don’t know for sure, of course - that they were the culprits.
Comments: Think twice about staying here.
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2018-08-25
Review By: Elaine
What's Good: When I brought all the plumbing issues to their attention they took care of promptly.
What's Bad: The property is not clean and it shows. The furniture and carpet is stained. The bathroom has mold in the caulking. My first night the toilet did not flush properly, the shower head and sink faucet leaked. I could not adjust the AC, the buttons did not work. Hallway and common areas are dirty and dingy. When I arrived the desk clerks took their time asking if I needed help. I felt the staff did not care.Overall I would not stay again.
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: review category business travellers
Date of Review: 2018-08-25
Review By: Rebekah
What's Good: Amazing pool and great location!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-08-24
Review By: Tracy
What's Good: Easy check in and a great coffee machine with latte/espresso choices. Easy access to the highway.
What's Bad: There was a wine glass that was sitting outside our door when we arrived and it stayed there, even after housekeeping had cleaned our room 3 times. Also spilled food sat on the tile for days. Not sanitary!
Comments: Good for the price; just...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-22
Review By: Denise
What's Good: Bed was comfy
What's Bad: It says they would match the rate for the same room if i found one cheaper. The girl at the desk told me they do not when i checked out. Very dissappointed. I was only there for 5 hours
Comments: Never Again. They didnt honor...
Customer Rating: 5
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2018-08-22
Review By: Michael
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2018-08-21
Review By: Anonymous
What's Good: Great location. Great price. Friendly staff. Clean beds and bathrooms. Nice facility overall. Steps away from shopping and dining. Manager stopped by and asked about our stay. Game room for the kids. A lot of indoor open spaces so the kids can run around or play with toys if it is raining. Breakfast buffet was pricey, especially that there are so many options right down the road, but the food was great.
What's Bad: Keys kept deactivating so I couldn't get in my room. The air conditioner knocked all night and I'm not talking about a small quiet knock. There was so much chlorine Ilin the pool it changed the color of my bathing suit. Cleaning staff accidentally left a cup of coffee in my room.
Comments: Good for the money
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-21
Review By: Lynne
What's Good: pool area
What's Bad: somewhat noisy ventillation system, but no big deal
Comments: good location and facilities
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-21
Review By: Rosa
What's Good: Very clean, spacious good location, we enjoyed the pool
What's Bad: Price was a little expensive and didn’t include breakfast
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2018-08-20
Review By: Anonymous
What's Good: Was comfortable, the restaurant was good food, price was OK... Room was far to the rear. We had no microwave in our room
What's Bad: No microwave in room.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-08-20
Review By: Collegevisitmama
What's Good: the beds were very comfortable and the windows opened a tiny bit and the room didn't smell like air freshener OR smoke so THAT was just FABULOUS!
What's Bad: the pool closed at 9pm and didn't open again until 9am. something that might have been posted on the booking site or their website but I must have missed it... We didn't arrive until 8:45pm and were going for a college visit the next morning so we had to leave the hotel by 8:30. I understand the pool closing at 9 but why not open until 9am? so we got to smell the pool, but not use it :( Also, there was an exercise room but it wasn't air conditioned and was all stuffy and several of the machines weren't plugged in. just a little disappointing..
Comments: clean and truly non-smoking and...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-08-19
Review By: Paula
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-15
Review By: Laurie
What's Good: Excellent accommodations, outstanding staff
What's Bad: There was loud party upstairs one night that woke us up, but when I thought about calling the front desk it quieted done
Comments: Red lion hotel
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-08-15
Review By: Mary
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2018-08-15
Review By: Ricky
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2018-08-14
Review By: Fei
What's Good: The bar is decent, T is doing nice job bartender us.
What's Bad: The bed is wet. The light flickers. The wall paper is peeling off.
Comments: I will not recommend anybody...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: solo traveller
Date of Review: 2018-08-13
Review By: Anonymous
What's Good: The inside pool was nice and my son loved it
What's Bad: The grill was closed for dinner so we had to go to the lounge, we sat outside and the staff never came outside we had to go back inside to get them to take our orders.
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-08-12
Review By: Julia
What's Good: Staff were very friendly.
What's Bad:
Comments: Great Place
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2018-08-09
Review By: Ric
What's Good: Great pool
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-07
Review By: Sherry
What's Good:
What's Bad: Stayed there twice and both time the AC didn’t work that great.
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-08-07
Review By: Baum
What's Good: I like the price. Very affordable, easy to locate, many restaurants in the area, my granddaughter loved the outdoor pool and the indoor pool. Would have like the coffee machine to have been available in the late evening when we returned to the hotel but it was only available in the early morning.
What's Bad: The grill was closed for dinner on that Saturday we arrived. The front desk people were very friendly and accommodating.
Comments: Very affordable!
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-06
Review By: Michael
What's Good: Having access to the pool and Jacuzzi at the end of a long drive was great.
What's Bad: We could hear the guests in the next room quite easily. We didn't take the breakfast because it seemed get expensive at 12.95 per person. Front desk couldn't tell us if the restaurant made any special arrangements for families.
Comments: Good space and facilities
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-06
Review By: Stephanie
What's Good: The front desk was very helpful. The 1st room we checked into was by the indoor pool and the chlorine and steam truly irritated my daughters asthma. We told the front desk and they moved us to the towers. Made the rest of our stay much nicer.
What's Bad: We prepaid for our stay and provided a credit card for incidentals and next morning they charged our card again for one night stay. Front desk corrected the error. Wait staff at the Grille SUCK. They are rude, disrespectful and need more job training. They were so rude to us we refused to eat there. Manager offered us a free breakfast for the next morning but we did not want it.
Comments: 4 Night Stay for Sons...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2018-08-05
Review By: David
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-08-05
Review By: N8allen
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-08-05
Review By: Ginette
What's Good:
What's Bad:
Comments: Old and run down
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-04
Review By: Terrsa
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: group
Date of Review: 2018-08-04
Review By: Michel
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-04
Review By: Judy
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-03
Review By: James
What's Good: Comfortable beds
What's Bad: No windows to the outside
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category business travellers
Date of Review: 2018-08-03
Review By: Carole
What's Good: Location and pools
What's Bad: Some leftover candies on floor when we arrived
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-08-02
Review By: Abdullah
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2018-08-01
Review By: Michael
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-08-01
Review By: Keith
What's Good: We loved the hotel. The set up by the indoor pool is ideal. It was great to go play golf and come back and have the patio tables outside the rooms around pool. The pool is as advertised online. You know how some hotels look amazing online and when you get there you are just disappointed. It didn’t feel like that at all at the Red Lion. We definitely plan on returning there next year for our annual Saratoga race/golf trip.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2018-07-31
Review By: Claire
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-30
Review By: Kristain
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-07-28
Review By: Raphaelle
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-07-28
Review By: Kimberly
What's Good: Location close to mall and Whole Foods. Nice pool.
What's Bad: The bathtub had no way to hold water so couldn’t take a bath. There was a wedding going on and members of the wedding party kept us awake for hours marching up and down the hallways laughing and talking very loudly. Called front desk but it didn’t end until I confronted them myself in my pajamas after midnight. Really wished we could have gotten a better night sleep for $163. Since this was done through booking.com, the lady at the desk could not make any adjustments although she seemed willing, so now will see if I will continue to use booking.com for future reservations based on making this complaint.
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-07-28
Review By: Chris
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2018-07-27
Review By: Henry
What's Good: The pool was nice.
What's Bad: I was not told about the $75 charge for incidentals at check in.
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-07-27
Review By: Bob
What's Good: location
What's Bad: Room's carpet was sticky and AC barely worked. Price way, way to high for the accomodations provided.
Comments: Way over priced for a...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2018-07-27
Review By: Debi
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-26
Review By: Henry
What's Good:
What's Bad:
Comments: Very poor
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2018-07-25
Review By: Fred
What's Good: Great costumer service
What's Bad: No coffe maker in the room
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-25
Review By: Natalie
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-07-22
Review By: Jean
What's Good: Staff were friendly
What's Bad: In desperate need of refurbishment and a good clean! Dusty rooms and mouldy bathroom No coffee makers in rooms and complimentary coffee only available in the early morning Who wants to get dressed to get coffee??
Comments: Served its purpose
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2018-07-21
Review By: Dave
What's Good: Nice clean pool
What's Bad: Cigarette buts in stairwell
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-21
Review By: Dana
What's Good: Staff members were friendly, helpful and competent.
What's Bad: Food was unacceptable and there was no restaurant within walking distance.
Comments: For a similar price, my...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2018-07-19
Review By: Daniel
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2018-07-17
Review By: Susan
What's Good: Pool
What's Bad: When l got there they had said l booked 2 rooms. I said not true. The girl ignored me and said led be charged for cancelling the 2 rooms. She then served another customer l walked away in tears. I had just buried my dad the day before. I then went on my confirmation from booking com and showed her 1 room 1 night. Suddenlunch they saw there mistake they became very nice offered we could get in a room early. I cancelled the booking with them for the 17 because l was never coming back. When we got on the second floor with our luggage we wondered around looking around for room 254. Then a cleaning lady said the 5 looked more like a 3. Then the cards wouldn’t in the door. Another trip to the desk to get new keys. That night we had to call to the desk twice. They was only a sheet on the bed. A man gave me one more cover no blanket. We will never go to this hotel again !!!
Comments: Poor old and staff are...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2018-07-16
Review By: Jennifer
What's Good: Two pools. Comfy beds.
What's Bad: I would suggest some kind of free breakfast.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-07-16
Review By: Camviet
What's Good: Friendly staff, good ac, nice shower, nice pool and Jacuzzi.
What's Bad: Had to have bathroom light repaired three times, toilet seat mounted 1 1/2 inch crooked to the right. One of the lounge chairs at the indoor pool had a broken frame and I ended up with a 3 inch gash on my left leg. I reported it to the maintenance man and the Front desk clerk. Also the Ice Maker did not work on the 6th floor in the Tower Building where we stayed.
Comments: It would have been nicer...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-07-16
Review By: Michele
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2018-07-15
Review By: Michaelsmith03
What's Good:
What's Bad: Whe we checked in at 12 midnight all the man at the desk could do is complain that he had to work over his shift and i just wanted my room because i was tired. Also they never told me i would be charged 75.00 dollars for incidentals and would be refunded at check out for it. Them the night mare started. Ac didn't work in first room was moved at 2am after the women at desk took 15 mins to put us in room right next to the room i was in. Sink in bathroom leaked out of handle and flooded the counter top. Shower when toilets were flushed in other rooms made our shower water very hot were it burned us. Beds were very hard and uncomfortable. hotel was a crazy maze to find bar and outside pool. restaurant in front was not open and was only taking takeout orders.. Hotel is more like a 0ne star maybe a two star and that's being nice. It was a night mare to walk around all the hallways to find things. Also the out side doors didn't work with key card to get back in hotel near my room which i had to walk all the way around to the front to get in and walk the maze to my room. Hotel manager told me it was an older hotel and i think that's no excuse the place is a DUMP and should be torn down. I will never stay there again.
Comments: Hotel sucks and would never...
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-07-12
Review By: Deborah
What's Good: I liked the staff, we ate breakfast only at their restaurant and it was good. The staff at the front desk and in the dining room were really nice.
What's Bad: The first two rooms they tried to give us were very damp and musty the third room was in a different building on the sixth floor and was great. They were very good about moving us. I think the problem in the first two rooms may have been caused by the indoor pool which didn’t seem to be too far from those rooms. They also do not offer a free continental breakfast and our room didn’t have a microwave.
Comments: Because the staff was so...
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-07-11
Review By: Shane
What's Good: It was very good place to stay it was huge has a bar and a pool and a game room.
What's Bad: I didn't like that they only take credit cards absolutely no cash, and no free breakfast.
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-10
Review By: Martha
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-09
Review By: Anonymous
What's Good: Everything
What's Bad: I liked everything about the hotel
Comments: Satisfied
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-08
Review By: Albany
What's Good: Really comfortable bed. Clean room.
What's Bad: The smell of the hallways was musty, & the coffee at the restaurant tasted the same as the smell. It was deserted, no life in the place. Overall it was quite depressing and costly.
Comments: average at best
Customer Rating: 5
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2018-07-07
Review By: Steve
What's Good: Exceptionally clean and comfortable. Great indoor pool!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-07
Review By: Anita
What's Good:
What's Bad: Just far from where I needed to go
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-07-04
Review By: Anonymous
What's Good:
What's Bad: Rooms need renovating badly
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-07-02
Review By: Anonymous
What's Good: Nice, quiet location!
What's Bad: They didn’t change my linen daily, or give out new towels.
Comments: Good value!
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category business travellers
Date of Review: 2018-06-29
Review By: Hong
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-06-29
Review By: Linda
What's Good: Clean rooms, friendly staff and pools were fantastic!!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-06-29
Review By: Anonymous
What's Good: The pool and the arcade are super fun! Beds were comfy and the woman who checked us in was lovely.
What's Bad: We couldn’t quite get the room (224) cool enough and the air conditioner was very loud.
Comments: Perfectly Fine
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-06-28
Review By: Michael
What's Good: Indoor pool wad great. Staff where polite note that we had allot of interaction with then as everything was OK.
What's Bad: Outside pool looked alot better on the website than in reality.
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-06-28
Review By: Anonymous
What's Good: Temperature in shower kept changing- from very very hot to cold
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-06-28
Review By: Jonathan
What's Good:
What's Bad:
Comments: Convenient and comfortable. Nothing amazing...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: review category business travellers
Date of Review: 2018-06-25
Review By: Ann
What's Good: There was supposed to be transportation from the airport to the hotel but apparently between 12 AM and 4 PM it is discontinued. The front desk person reimbursed me $17 for my taxi fee.
What's Bad: There was supposed to be transportation from the airport to the hotel but apparently between 12 AM and 4 PM it is discontinued. The front desk person reimbursed me $17 for my taxi fee.
Comments: The rooms depicted in Booking.com...
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: group
Date of Review: 2018-06-24
Review By: George
What's Good: Great breakfast and service
What's Bad: Not one thing
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2018-06-22
Review By: Edward
What's Good: Great hotel beautiful pool area and comfy beds
What's Bad: $12 breakfast buffet
Comments: Pretty good will come agin
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-06-21
Review By: Kevin
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-06-12
Review By: Jodi
What's Good: All staff was incredibly helpful and friendly
What's Bad: No microwave in room
Comments: Fantastic
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-06-12
Review By: Yan
What's Good:
What's Bad:
Comments: Old, but great price, great...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: group
Date of Review: 2018-06-07
Review By: Sonia
What's Good: The. Bed. Was. Awesome!! The faculty were. Friendly and cordial
What's Bad:
Comments: I will be back!!!
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-06-04
Review By: Isaac
What's Good: Friendly quick service
What's Bad: Arcade was not up to date games wise
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-05-31
Review By: David
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-05-31
Review By: Rita
What's Good:
What's Bad:
Comments: Very poor
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-05-25
Review By: Destiny
What's Good:
What's Bad: Customer service sucks! Rude guest as well
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2018-05-24
Review By: Kevin
What's Good: Nice, clean rooms; spacious property; nice bar/restaurant opened as advertised. Great value.
What's Bad: nothing
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2018-05-23
Review By: Anonymous
What's Good: The staff was very friendly, check in went smoothly. There was one gentleman that was working maintenance or cleaning, I'm not sure he was everywhere we went! he went out his way to open doors for us or take garbage - he was just overall a super nice person! Always smiling!
What's Bad: The hotel was dated, we were asked if we wanted our room cleaned and we said yes and requested extra towels but upon return back later that night this was not done. When we called the desk they delivered towels right away and offered to clean the room. It was just overlooked and they tried to fix the problem.
Comments: Service and location were great,...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: group
Date of Review: 2018-05-23
Review By: Rafael
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-05-23
Review By: Kelly
What's Good: Pool and some of the staff was very nice
What's Bad: Very unkept... we requested an iron twice no one brought it...The room across the hall was open until late at night w dirty towels on the floor
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2018-05-23
Review By: Jane
What's Good: Liked the layout of room Pool, hot tub, and spacious for a group of people
What's Bad: The stains on the carpet and curtains The room was clean but the bathroom needed toiletries
Comments: Nice but need to update...
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2018-05-22
Review By: Erinn
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: group
Date of Review: 2018-05-21
Review By: Paul
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-05-21
Review By: Mary
What's Good:
What's Bad: The hotel was aging and not kept up - recently bought and I felt like booking lead me here with a secret deal but it was just a ploy. Not happy with what I paid for what I got
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: review category business travellers
Date of Review: 2018-05-21
Review By: Ron
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-05-20
Review By: Donald
What's Good: Staff was good and the place fairly clean. You pay for your breakfast but it was very good.
What's Bad: Location is a bit out of the way, probably good for the airport. Someone was smoking on our floor, not the hotel's fault! Pool needs some work, and the really need pool towels.
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2018-05-17
Review By: Anonymous
What's Good: Friendly staff
What's Bad: Cold food, old ac system in our room didnt work
Comments: Mediocre
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-05-14
Review By: Lori
What's Good: Rooms were very clean and bed was soft. Staff very friendly
What's Bad: Nothing
Comments: Excellent
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2018-05-14
Review By: Johanna
What's Good: Very comfortable and cozy.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2018-05-13
Review By: Papadukes
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-05-04
Review By: Keith
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-05-02
Review By: Lisa
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-04-30
Review By: Penny
What's Good: We didn't eat there but the beds were very comfortable and the pool was awesome
What's Bad: There was a fan that runs all the time and during the night it made some really loud noises that woke us up
Comments: We liked g
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-04-28
Review By: Rachell
What's Good: My daughter LOVED the pool and the beds were comfortable.
What's Bad:
Comments: Great place to stay! :)
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-04-24
Review By: Roderick
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2018-04-23
Review By: Jason
What's Good:
What's Bad: The building is dirty and dilapidated , The pool was dirty and had some sort of dirt or sand all over the bottom as if it never gets cleaned. Walls were falling apart in the hallways, grounds are not clean or manacured. Overall I was extremely disappointed, especially for the price. The pictures are deceiving. The Staff was not friendly. The room was small and dirty. It was like a road side motel not the lavish hotel it is portrayed as online. I’ll never stay at a this chain of hotels again.
Comments: Disappointed
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2018-04-23
Review By: Reannon
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-04-15
Review By: Unique
What's Good: I didn't like the hotel the shower wasnt working
What's Bad:
Comments: Very poor
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-04-11
Review By: Thomas
What's Good:
What's Bad: There was a breakfast put on outside of our room with setup starting at 6am on a Sunday! The guests ate until 7:30 and then there was cleanup. Not relaxing in the least.
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: family with young children
Date of Review: 2018-04-11
Review By: Nicole
What's Good: Location
What's Bad: Old, dusty, dirty... need I say more?
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2018-04-08
Review By: Krystal
What's Good: I liked the location and the fact that it had a pool and it was warm the rooms was ok but the bed was comfortable but the fact that I requested a microwave before hand plus called the night before to double check my booking got there check it asked about the microwave again was told that they had one and it would be delivered to my room by the time I got back came back at 11 still no microwave called down stairs to be told one will be brought up in a 30 mins sat there waiting cause I needed warm milk for the kids when I realized it was 12 I called back to then be told there was no lore microwaves to then ask next morning what happened and was told they are sorry smh that’s not cool at all and the business center there printers don’t work at all I had to email my person stuff to the front desk to get them to print it
What's Bad: New management need to step up also heard a lady say there Are hair balls in the hot tub so nasty get a better communication going
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-04-03
Review By: Jeffrey
What's Good: Extremely comfortable bed.
What's Bad: Plumbing issues in room (although both were promptly corrected.)
Comments: Comfortable beds, convenient location. Issues...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-04-03
Review By: Timothy
What's Good:
What's Bad: Shower didn’t drain properly, was ankle deep within minutes, sink didn’t drain right either. Toilet bowl was filthy upon our entry, had to call to get a light bulb installed in lamp. Each day they unplugged it & we had to move furniture to plug back in. Pool was filthy, looked like black mold on bottom. Lots of ants by jacuzzi.
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: group
Date of Review: 2018-04-03
Review By: Timothy
What's Good:
What's Bad: Shower didn’t drain properly, was ankle deep within minutes, sink didn’t drain right either. Toilet bowl was filthy upon our entry, had to call to get a light bulb installed in lamp. Each day they unplugged it & we had to move furniture to plug back in. Pool was filthy, looked like black mold on bottom. Lots of ants by jacuzzi.
Comments: Very dirty hotel
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2018-04-03
Review By: Sandy
What's Good: Great place
What's Bad: It stated free breakfast when booking but that was not the case. Had to pay for breakfast
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-04-02
Review By: John
What's Good: Clean, staff polite and caring convenient location . Restaurant was nice clean food was good.The pool was fantastic.
What's Bad:
Comments: Nice relaxing .
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-03-31
Review By: Stephen
What's Good:
What's Bad: I booked at a the Albany Raddisson and then when I got there it was a Red Lion. If I was informed of the take over I would have gone elsewhere. The staff was unorganized and didn't know how to check me in. I didn't get room service one night, they forgot me.
Comments: I booked a Radison and...
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: review category business travellers
Date of Review: 2018-03-21
Review By: Patricia
What's Good: I like the breakfast.
What's Bad: I booked my room ahead asking for a microwave never Did I get an yes or no.
Comments: It was ok but sheets...
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-03-20
Review By: Shawn
What's Good: Location of the building as always is in very good location staff was very friendly
What's Bad: Bugs in the room. Restaurant hours or not accessible food was mediocre.. No luggage carts. Pool and hot tub were not heated
Comments: Need a lot of improvements...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: group
Date of Review: 2018-03-20
Review By: Alicia
What's Good: The pool was nice, not as big as the pictures make it seem. The staff was very friendly.
What's Bad: I paid way less money to stay at a nicer place the previous two nights (The Holiday Inn in East Greenbush). There are hanging drop ceilings in the bathroom that make it pretty small. My boyfriend is 6 feet tall and I'm 5 feet tall and I could touch the ceiling in there. Also, there is no shower exhaust fan, which most people know, means it can lead to mold.
Comments: Was an okay stay, but...
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-03-16
Review By: Anonymous
What's Good:
What's Bad:
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: group
Date of Review: 2018-03-15
Review By: Nicole
What's Good: He house keeper that helped me find my room was very friendly.
What's Bad: The parking lot wasn’t plowed, the staff didn’t tell us our room was in a different building, the hot water didn’t work, the heat didn’t work, some of the lights in the room wouldn’t work.
Comments: Never again. Should have been...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2018-03-05
Review By: Melissa
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-03-02
Review By: Krystal
What's Good: I liked the room the layout and the open environment and he security
What's Bad: The fact that the sheets wasn’t changed he whole time I was there but the room was clean I think they need to change the weekend staff or re teach them cause they did a bad job at cleaning the room on Sunday and I think they should add a washer to the dryer room cause you never know if people wanna take back clean clothes on a vacation and not dirty
Comments: It’s was great dispirit the...
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2018-03-01
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2018-03-01
Review By: Brittybat
What's Good: It was very comfortable
What's Bad: The pool was shut down
Comments: Pretty nice
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-02-28
Review By: April
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: group
Date of Review: 2018-02-26
Review By: Amanda
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: group
Date of Review: 2018-02-25
Review By: Gina
What's Good: Had good amenities and good location
What's Bad: Could use some upgrade in lobby like furniture Saw one staff member unhelpful to customer but the rest very good
Comments: Pleasant for my family all...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-02-19
Review By: Victora
What's Good:
What's Bad: Not enough towels took four calls over two days to get more towels. Also at checkout the wrong card was being repeatedly charged when I paid at check in with a totally separate card than I booked my reservation with.
Comments: Probably would not stay here...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: group
Date of Review: 2018-02-19
Review By: Scharry
What's Good: It was just the people next door to us we’re ridiculous and was complaining about nothing. I was in a room with 3 children under 10 they were just watching tv and they complained.
What's Bad: Loved the hotel
Comments: I would come back and...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-02-18
Review By: Anonymous
What's Good: Pool and hot tub area were nice but dirty. Food was good in the Grille. Sundays staff was great and accomodating.
What's Bad: This past weekend i incurred a bad experience at the Radisson. I requested adjoining rooms included in my reservation. Upon check in, the customer service representatives were busy chatting amongst themselves before customer needs. My room was not connected and upon inquiry immediately after getting in the room I was told there were no adjoining rooms on my floor period. My friends arrived in their room next to ours to find an adjoining door to the room next to theirs. Mind you on the same floor. The room was dirty, dusty and there was human blood on our down comforter. Housekeeping told us that different ones were not available. The bathtub had human body hair on the walls and floor. Urine stains on the floor. The sink in the room did not drain if filled. There was a pool attendant who watched as a guest rescued a drowning child in the pool. Housekeeper Shay went above and beyond her job being extremely accomdating when I spoke with her about the cleanliness of the room. She expressed she was new and was phenomenal. Even staying past her scheduled workshift. Jeanette at the front desk was also very friendly and helpful on Sunday when we checked out. I wish I had dealt with her from the beginning. I also inquired about price matching as i found the same room for $50 less. I was told they do not match prices. No military discounts. My overall satisfaction is very low for this stay. Jennifer Coon
Comments: It was terrible.
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: group
Date of Review: 2018-02-14
Review By: Chocolate
What's Good: The bar/restaurant inside the Radisson had GREAT STAFF and the food/drinks were also good.
What's Bad: Not all entrances were shoveled AND the door kept freezing or just malfunctioning and someone had to let me in the door which was closest to my room. My suggestion, if they don't intend to fix the problem, is to not put people in those rooms when there is snow and/or extreme cold.
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-02-01
Review By: Julie
What's Good: staff was very friendly and helpful upon arrival.
What's Bad: I asked for a microwave to be brought up to my room and it was never delivered. My key was deactivated very early in the morning on check out day and I had to leave some food items in the room because I could not get back into the room or the building.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-01-30
Review By: Anonymous
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: mature couple
Date of Review: 2018-01-25
Review By: Anonymous
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: mature couple
Date of Review: 2018-01-17
Review By: Tachary
What's Good: Hotel accommodated my requests for late check in and late check out without hesitation.
What's Bad: I believe the 150 dollar hold on your account should be explained to the customer. I also believe 150 is a high amount to hold when the price of the night was only 100 dollars.
Comments: Needed place to stay to...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-01-16
Review By: Anonymous
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: mature couple
Date of Review: 2018-01-13
Review By: Isaac
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-01-08
Review By: Shanell
What's Good: It was nice and clean
What's Bad: There was no soap in the room when I checked inI had to call down for it
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-12-27
Review By: Christina
What's Good:
What's Bad:
Comments: Very poor
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2017-12-26
Review By: Ana
What's Good:
What's Bad: Very dirty and smelly. Would never stay there again.
Comments: Bad and unpleasant.
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2017-12-18
Review By: Eugene
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2017-12-17
Review By: Nancy
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2017-12-06
Review By: Adam_safadi
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2017-11-28
Review By: Serenity
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2017-11-17
Review By: Evan
What's Good: Nothing
What's Bad: Fleas in tbe room. Phone for wake up did not work. Rugs looked dingy. Unpleasant odor in room.
Comments: Very disappointed. Kids running around...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: solo traveller
Date of Review: 2017-11-07
Review By: Anonymous
What's Good: Staff was friendly, from the front desk to the waitress at breakfast. Great price for what we got. Nice having an indoor pool to keep the kiddies occupied and get out some energy while traveling.
What's Bad: Indoor pool was a bit cold, little guy didn't want to stay in because of it.
Comments: clean and friendly
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-11-07
Review By: Winter
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category business travellers
Date of Review: 2017-11-01
Review By: Pierre
What's Good:
What's Bad:
Comments: Mener again
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2017-10-29
Review By: Inna
What's Good: nothing
What's Bad: 1. Room was not cleaned before and during accomodation: garbage and sweets on the floor, hair in bathroom. 2. No sound insulation at all. Squeals from swimming pool, talks in corridor and next rooms were very loud. 3. Rude night attempt to move me out from room during reserved and paid period due to staff mistake. No apologies were brought: "you can stay in your room". 4. On check-out day staff knocked in my door VERY earlier and woke up with reminder for check-out today. 5. Air conditioning did not heat. 6. I ordered continental buffet (less expensive) every day but at check-out I found account with more expensive (I forgot title) buffet for all time. 7. Blocking of several unclear amounts of money on card. It was too much. My colleagues have more or less the same claims.
Comments: Very bad
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: review category business travellers
Date of Review: 2017-10-23
Review By: Anonymous
What's Good:
What's Bad: Hotel is nice and kind of unique. The rooms are getting a little tired...could use some updating.
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category business travellers
Date of Review: 2017-10-23
Review By: Naveen
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2017-10-23
Review By: Anonymous
What's Good: The location of the hotel is convenient.
What's Bad: The service was absolutely horrible. We were first assigned to a room that was still dirty - had trash in the sink, linens on the floor. The hotel staff was rude on the phone. The cleaners knocked on the door and disrupted us despite having the “do not disturb” sign on our door. Breakfast in the hotel restaurant was terrible - the staff were rude and unpleasant, the food tasted bad, and they closed the buffet prior to the designated time. We will never return to a Radisson hotel.
Comments: Very unpleasant and disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2017-10-20
Review By: Edward
What's Good:
What's Bad:
Comments: Overall the hotel was disappointing. Extremely dated public areas and rooms. Carpets wrinkled in hallways. Strong smell of chlorine from indoor pool permeates. Overworked and overwhelmed desk staff had 30 minute line for check in.$75 hold on credit card for "incidentals" outrageously high. Location was good.
Customer Rating: 5
Review Description: Fair
Type of Traveler: Business
Date of Review: 2017-10-08
Review By: stephan
What's Good: Service was great. Restaurant was great. Lounge was great. Place was lovely.
What's Bad: I couldn't get ANY sleep because the LOUD heating system was on THE ENTIRE TIME.
Comments: beautiful
Customer Rating: 8.6
Review Description: Excellent
Type of Traveler: Couple
Date of Review: 2017-04-03
Free Internet
Free Parking
Free Airport Shuttle
Swimming Pool
Fitness Center
Pets Allowed

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