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$63 /Per Night Book Now

Radisson Hotel Albany


Thanks to the hotel’s two pools, 24-hour gym and video arcade, our guests never lack for something to do at the pet-friendly Radisson Hotel Albany. Whether in the main two-story building or six-story tower, all 312 rooms are non-smoking, spacious and come with key amenities including a flat-panel TV with premium cable, coffeemaker, free newspaper and large workspace with high-speed internet access. A pillowtop mattress and “pillow menu” should please even the most finicky of sleepers, and come daytime, you’ll have your choice of ways to unwind — whether it’s in the heated indoor pool, seasonal outdoor pool, hot tub, sauna, 24-hour fitness center or video arcade. When you’ve had your fill of the action, nestle into a custom sofa at the cocktail lounge and catch a game on one of the four plasma TVs. You can have dinner right there or move to the on-site restaurant (kids eat free), which also offers breakfast and lunch. Additional amenities include a business center, gift shop and a free airport shuttle. The hotel is within walking distance of chain restaurant-plus stores and a movie theater, is one-and-a-half miles away. Albany International Airport is two miles from the hotel. our guests appreciate the free Wi-Fi and airport shuttle at Radisson Hotel Albany, conveniently located just minutes from the airport.

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Regular Price $105


Price
$63
Book Now
Neighborhood Albany Airport (ALB)
Regular Price 105
Review Rating 7.3
Country United States of America
State/Province NY
Category
Review By: Lorri
What's Good: The tower rooms were nice
What's Bad: The pool needs to stay open later than 9pm. We were very disappointed when we arrived at the pool after dinner to the staff making everyone leave because it was 9pm. (The pool and hot tub were the only reason we chose this hotel). Also, we were disappointed that the restaurant was closed "because it was their slow season and would not reopen for a couple of weeks".
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2019-04-18
Review By: James
What's Good: Location great.
What's Bad: Cleanliness and pool warmer.
Comments: Pleasant
Customer Rating: 6
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-04-17
Review By: Leonardo
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-04-17
Review By: Melissa
What's Good: Front desk staff very helpful and friendly. Only good thing about my families stay
What's Bad: Booked cause a restaurant and restaurant closed. Room was very stuff and no way to cool it off. Hotel pretty dirty
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-04-16
Review By: Nelson
What's Good: Indoor pool and puppy friendly
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-04-16
Review By: Anonymous
What's Good: The pool was great when it wasn’t packed by unsupervised kids.
What's Bad: The bathroom shower wall needed a good cleaning. Too many kids at the pool without adult supervision.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-04-16
Review By: Jennifer
What's Good: we like the facility, room and the hot tub / pool is a big draw for us. Breakfast is always a nice time. However, if you see in my answer below, we had issues this weekend with kids in the hot tub area.
What's Bad: my guest and I called on 2 separate occasions to find out if the hotel was going to be overrun by kids. (if there was a kid event) we were told no, however upon arrival there were over 12 kids! they overrun the pool and hot tub area, even though children under 16 are not allowed in hot tub. it was not a very relaxing experience for us.
Comments: A bit chaotic.
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2019-04-15
Review By: Jamal
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-04-15
Review By: Robert
What's Good: The gaming room was nice!
What's Bad: The humidity...the air conditioning was not up to usual hotel standards.
Comments: Good stay
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-04-12
Review By: Mauri
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-04-12
Review By: Amanda
What's Good: We liked that it was pet friendly. We did not travel with pets, but were very happy to see pets there. The staff was very nice.
What's Bad: The guests on our floor were extremely loud, and rude. The security did all that they could to calm them. We spent the majority of the nigh awake listening to people scream and swear in the hallway. The pool could be maintained better. Lots of hair,and slime on the surface. Cigarette butts on the floor in the hallway. As a non smoker I felt like I could not escape the smell of cigarettes.
Comments: Served the purpose,but probably would...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2019-04-11
Review By: Richard
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-04-11
Review By: Jennifer
What's Good: Pool and a hot tub. You can’t go wrong.
What's Bad: The key cards never worked. ... The pool area is so slippery. Shouldn’t someone mop the area on occasion?
Comments: All in all, a pleasant...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-04-09
Review By: Kathleen
What's Good:
What's Bad: The thing you pull up to turn the shower on in the bathroom wasn't working well. We had to pull it multiple times and really hard in order for it to work. Engineering was called but never came up Also the keys to the rooms did not work well. You had to put them in the slot several times and only certain keys actually worked. I told the lady at check out and she just shrugged and didn't reply.
Comments: It was only for one...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-04-08
Review By: Anonymous
What's Good: The pool and hot tub were the best part of the hotel
What's Bad: The meals were very expensive and the dishes were dirty. The staff didn't keep up with the property it some things were not cleaned everyday. The beds were hard and when we asked certain staff for things they became upset with us.
Comments: My 3 day stay
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2019-04-08
Review By: Mark
What's Good: Not much
What's Bad: Staff was rude on phone! Rooms are not kept up table broken, beds hard, lights did not work!! And room keys only worked once to let us in then they didn’t work at all!! Hot tub was not cleaned night before and was full of hair balls and garbage all around it! Pool was cold and no towels when pool opened! I have stayed here several times over the last 20 years and I will not be returning!!!!!!!
Comments: Awful!
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-04-07
Review By: Kirk
What's Good: Very nice pool. Hot tob is good
What's Bad: Room needs heavier curtains that close all the way. Too much light in room at night
Comments: Good for the money. Nice...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-04-07
Review By: Angela
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-04-07
Review By: Kriste
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-04-07
Review By: Anonymous
What's Good:
What's Bad: Poor service. Hotel restaurant was closed. Room wasn't what was shown. Key card wouldn't work. 30 minute plus wait trying to check in
Comments: Horrible
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2019-04-07
Review By: Cam
What's Good: Price was great, overall clean hotel and the front desk attendants we dealt with were nice. Pool looked cool but we didn't get time to use it. We were only there for a local event so checked in at 6pm checked out at 9am and were only actually in room from midnight till checkout to sleep.
What's Bad: Floor wast vacuumed in our room prior to our stay and I found a dirty sock on the floor. Elevator in lobby had an unpleasant oder. Beds are very firm which we didn't enjoy and woke up with back aches but that's personal preference.
Comments: Served its purpose
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-04-04
Review By: Libbi
What's Good: Nice pool and hot tub.
What's Bad: The front check in person was efficient enough but slightly obnoxious. The lifeguard at the pool sat in one spot and didn't seem to be watching at all. She needs to sit in a spot where she can see the deep end. Also did not see any backboard there in case of emergency. I have 3 children who are lifeguards and saw lots of potential problems there but the pool was very nice and warm. We also were told to enter in the back at door L and it would not work so we entered another one and walked around. Parking in back was a little scary....we were the only ones parked there but were a family if a single person was back there...it would be very scary. Also picked this hotel because it had a restaurant and bar attached to building and both were closed after we had already booked we found this out. The next morning at check out, my husband went to desk lobby to give keys and mostly to get a cup of coffee as there was not a coffee maker in room. The person standing at the front desk went into restaurant and got him a cup of since none was in lobby and apparently the restaurant was then open. This person was maintenance or housekeeping and said the front desk person had never showed up...it was 9:30am!
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-04-03
Review By: Daryl
What's Good:
What's Bad: Just me, but gym could have had weight machines, not just cardio. The dining room wasn't ever open but I had a great meal down the road so cannot complain.
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2019-04-03
Review By: Kimberly
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-04-01
Review By: Ralph
What's Good:
What's Bad: was NOT told there was no restaurant available
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-03-31
Review By: Dawn
What's Good:
What's Bad:
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2019-03-28
Review By: Daniel
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-03-27
Review By: Emmett
What's Good: There's a nice pool. The shower has great water pressure.
What's Bad: The elevator didn't work the first day. There's no coffee in the room, but there is a card saying coffee is available in the lobby from 6 to 10 a.m., which is wonderful for people who use coffee to wake up -- but not good for people who just like to drink coffee. Pillows are kind of hard. My neck hurt when I woke up. And there's a strange smell in the building, perhaps the result of pool chemicals wafting around.
Comments: It's cheap and you can...
Customer Rating: 5
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-03-26
Review By: Rosemary
What's Good: strange. no comment
What's Bad: everything was not clean. elevator smelled. staff seemed not too professional and annoyed when i could not get my door open, and even a staff who came to help had a hard time......
Comments: could be more clean, staff...
Customer Rating: 5
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2019-03-25
Review By: Alissa
What's Good: GM was amazing! Comped us a night because the Hoyer lift was broke got it fixed so my husband could go in the pool with our kids and i
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-03-25
Review By: Shannonlee
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2019-03-25
Review By: Kassandra
What's Good:
What's Bad: There were about 30 unattended children in the pool! Very dangerous. They were acting like animals! My daughter and I tried to swim for even 5 minutes and our seats/towels were taken. Felt like we were at a motel in the slums of Albany! People were clearly smoking in their rooms,partying,leaving kids to watch themselves at pool area.we had kids running in the hall banging on our door until 12am. We called front desk for an extra blanket were told " probably not,we don't have any" The receptionist didn't even answer,finally after 3rd call answered as if she was asleep. Ice and vending machines were out of order. It was the worst stay I've ever had!!! I will be making a fornal complaint,I expect minimally a partial refund!!!!!!!!!
Comments: Absolutely atrocious
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2019-03-24
Review By: John
What's Good: it was an amazing property.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-03-24
Review By: Joseph
What's Good:
What's Bad: Didn’t like that 08:00am Sunday they started unpacking boxes to start a game bazaar during the day (Pictures are outside my room)
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-03-24
Review By: Jason
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-03-24
Review By: Rhonda
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: review category group of friends
Date of Review: 2019-03-24
Review By: Jashawn
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-03-24
Review By: Anonymous
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2019-03-22
Review By: David
What's Good: The open parking lot had plenty of room for my truck and trailer.
What's Bad: The thermostat was permanently turned off for the winter time. This is what the front desk said to me. So the room was freezing cold all night. Plus the shower head was only dripping out water at full preasure so I skipped even trying to take a shower at all. Was NOT AT ALL WHAT I EXPECTED for the price I paid!!
Comments: Not pleasurable at all.
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: solo traveller
Date of Review: 2019-03-19
Review By: Pb
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-03-18
Review By: Mary
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-03-18
Review By: Nicole
What's Good: I thought the location was good. They don't serve breakfast. The bathroom looked very old, walls were cracked. They try to make up with it by supplying some nice toiletries, however I didn't take any. I noticed that the bottle of water in the room said for rewards members so I didn't touch it. Almost everywhere I stay now leaves some bottled water at no charge. Even Red Roof Inn gives free bottles of water.
What's Bad: No breakfast. Old bathroom, carpet needs to be steam cleaned and vacuumed.
Comments: Ok.
Customer Rating: 7.1
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2019-03-15
Review By: Therisia
What's Good: Was terrible! Will never stay again!!
What's Bad: There was no Coffee pot and microwave in room and the shower was terrible, people slamming doors all night talking loud and waking us up at 12am. Some guy kept banging on our door trying to get in our room saying he had the wrong room number and it was 1030pm. Attitude of people working there. Also I booked a down stairs room and they changed it with out letting me know and the lady had an attitude when I brought it up. Plus the pool was dirty and the hot tub bleached my husbands tank top. Also change machine didn't work in game room. Plus found garbage in my room from other people staying before us.
Comments: It was terrible!!!
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2019-03-11
Review By: Oneika
What's Good: Bed was comfortable Mini fridge was a plus Fresh towels
What's Bad: Needs better lighting in room Black out curtains would’ve been nice ( was on the ground floor and kept seeing folks looking in my room) A microwave would have been even better
Comments: Fairly Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2019-03-03
Review By: Maria
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2019-03-03
Review By: Andrew
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2019-03-02
Review By: Anonymous
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-03-02
Review By: Todd
What's Good: Pool was great but the room was cold
What's Bad: The only elevator broke on friday and no one fixed it all weekend.
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: review category group of friends
Date of Review: 2019-02-26
Review By: Mary
What's Good: You advertise food and beverage but it was closed. You advertised 24/7 shuttle to airport but not true. I left a request for a 6:5 pick up and when I got downstairs the night auditor informed me she would call a taxi. It took 30 minutes and I was running for the plane. The coffee was very good though
What's Bad:
Comments: Never again
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2019-02-25
Review By: Robert
What's Good: Close to everything.
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-02-24
Review By: Yary
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-02-24
Review By: Stacy
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-02-22
Review By: Anonymous
What's Good:
What's Bad: I like the location it was nice
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2019-02-22
Review By: Jen
What's Good: Location
What's Bad: Non smoking room smelled of smoke
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-02-21
Review By: Geri
What's Good: Attractive spacious. Room was clean and bed comfortable. Pool area clean attractive surroundings.
What's Bad: Restaurant wasn’t open
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-02-21
Review By: 18andwild
What's Good: the pool and hot tub were amazing, especially since it’s winter in New York! that is the one thing my friends and I were looking forward to. It was also great that the hotel was right near all of our favorite restaurants. Maid service was excellent. We had an all around amazing time
What's Bad: it would’ve been nice if breakfast was complimentary, but we didn’t really mind since we were sleeping in so late
Comments: Absolutely amazing, would definitely stay...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: review category group of friends
Date of Review: 2019-02-19
Review By: Mangoba
What's Good:
What's Bad: hotel needs updating & make cleanliness a top priority, carpets are dingy, not enough lights by the pool area it is so dark there. No safe so I guess you have to cary your valuables around
Comments: Hotel needs updating and thorough...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2019-02-18
Review By: 03086
What's Good:
What's Bad:
Comments: Our room was extremely hot...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2019-02-17
Review By: Alison
What's Good: Nothing.
What's Bad: They did not have any roomservice, bar or restaurant available as per their website. When I asked to speak with managment nobody was available
Comments: Terrible.
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2019-02-16
Review By: Terri
What's Good:
What's Bad: The kids from a soccer team probably around 20 of the under 8 years old allowed to run unsupervised through the hotel screaming. They ruined the pool for us.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-02-16
Review By: Stephenie
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-02-16
Review By: Jessica
What's Good: Perfect location.. beautiful pool.. reasonable price.
What's Bad: Nothing.. it was perfect
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-02-13
Review By: Siegel
What's Good:
What's Bad: Did not know the bar was closed
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2019-02-10
Review By: Michelle
What's Good: Nice indoor pool.
What's Bad: Our rooms were extremely hot. We called front desk and they sent someone to check our 3 rooms. The maintenance guy couldn't do anything for us because the air conditioning needed a filter. So we all had to sleep in hot rooms because there wasn't any other rooms available. The bath tub and sink was also clogged.
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: family with young children
Date of Review: 2019-02-06
Review By: Keihsadha
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-02-06
Review By: Lovely
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-02-03
Review By: Anonymous
What's Good: I loved that the staff (Dana) was very pleasant and the fact of how comfortable are stay was.
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-02-03
Review By: Scott
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-01-30
Review By: Nicole
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-01-30
Review By: Jennifer
What's Good: the staff were the best! James, Linda, Tyrell & Quayvon - thank you! Pool and hot tub were the big draw!
What's Bad: the hairdryer in room didn't work, lighting could have been better
Comments: Great place to be snowed...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category group of friends
Date of Review: 2019-01-22
Review By: Kinghaze
What's Good: Spacious room
What's Bad: Pool area was cold, could have been warmer
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2019-01-21
Review By: Betty
What's Good: Staff was friendly and free 24 hour shuttle to the airport is a bonus
What's Bad: Room was dirty and smelt like cigarettes. There was reminenants of some kind of body hair all over the toilet bowl. Not worth the price tag.
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2019-01-20
Review By: Patricia
What's Good: The location
What's Bad: I have been to this hotel several times I always book the tower but this time it wasn't clean the room was dirty there was some stuff on the floor you can tell it was left by the previous guest if somebody cleaned the room they could have seen it so the room was dirty, dirty dirty and then I forgot something in the Refrigerator that wasn't open that Werth $30 in was big brand new never opened so the minute you open the Refrigerator you will see it but when I called to ask for it the response was they didn't see it which I know that's a lie so that's a really deal breaker I have been to so many hotels and forget stuff and always go back and pick it up but not this hotel so disappointed very very disappointed never again
Comments: Terrible Terrible Terrible
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2019-01-07
Review By: Anonymous
What's Good: Amazing staff. Great location and price. Pool and whirlpool where great.
What's Bad: Pool could be a little warmer.
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-01-06
Review By: Natasha
What's Good: That it was close to home
What's Bad: Smelled like mold and mildew everywhere. The shower was dirty. And the furniture (2 chairs and ottoman)in my room were dirty. The lady at the front desk was very unprofessional.
Comments: No thanks
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-01-02
Review By: Maureen
What's Good: The idea of bar restaurant hot tub .
What's Bad: The bar empty and food during day was take and go. One day no one cleaned room. Every time went to hot tub no towels available and area hadn’t even been picked up from day before. Hallways not vacuumed and staff would walk by and not even pick up papers on the carpet. Room was clean only good thing. Took the shuttle to New Year’s Eve party and it was dirty and smelled of smoke. One night there the place was pretty empty and they put someone next to us and he just kept opening and shutting door continuously. They should have at least put him a few rooms down.
Comments: We will never come back.
Customer Rating: 5
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-01-01
Review By: Colleen
What's Good: Nice big pool area near the room with a nice set up surrounding it.Has an outdoor feel although it is indoors. Hot tub is relaxing after a long day. Kid friendly.
What's Bad: The room had soap from previous guest left in the shower and no soap left for us. Requested an extra bed at check in but was told when there that they could not provide one due to fire hazard.
Comments: Comfortable and relaxing. Fun for...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-12-30
Review By: Jessica
What's Good: Size of the pool..
What's Bad: The heating system was loud every time it kicked on.
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2018-12-29
Review By: Matthew
What's Good: Pool / Hot tub were clean & working! Good family hotel.
What's Bad: No complaints
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-12-24
Review By: Tiffany
What's Good: It was wonderful for my self care day. I enjoyed the arcade and the swimming area was so relaxing. It felt like a Florida night indoors with the pleasant nature decor.
What's Bad: There wasn't a direct window to the outside area. However natural sunlight was able to enter my room from the hallway.
Comments: Staycation dream.
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2018-12-09
Review By: Pat
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-12-05
Review By: Susan
What's Good: Hotel was awful. Run down and dirty. We came in at midnight from California and the cleaning person was knocking on our door at 8:00 am (5:00) pst to find out if we were checking out at noon!!!
What's Bad: See the above!
Comments: Don’t stay there. There are...
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2018-11-20
Review By: Suzanne
What's Good: Comfortable room, great breakfast, friendly staff
What's Bad: The little coffee machine in the room was missing a part, but I was still able to brew. No bathtub in room, but the shower was clean and the water pressure was good.
Comments: Overnight stay in order to...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-11-18
Review By: Pat
What's Good: Great location.
What's Bad: I booked through BringFido.com, which still lists the property as a Ramada Inn. I had a terrible time, in the snow storm, finding your hotel because I was looking for it under its old name. Please fix that.
Comments: Friendly staff, good location.
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-11-17
Review By: Mary
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-11-11
Review By: Adrian
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-11-07
Review By: Dario
What's Good: Service
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-11-02
Review By: Allison
What's Good: This hotel had everything I needed, it was clean, had good wi-fi and the bed was comfortable. Very convenient location and loads of parking close to the entrance.
What's Bad:
Comments: Great value for money
Customer Rating: 7.9
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-11-01
Review By: Ruth
What's Good: Staff were really friendly and helpful. Beds were very comfortable. Breakfast good
What's Bad: Air conditioning was very noisy and couldn't be turned off. The pool was not functioning and was one of the principal reasons for booking the hotel. A refund on the cost of breakfast but that didn't really solve the problem! The pictures give the impression that the hotel is isolated and rural..hardly the case!
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-10-31
Review By: Nicole
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-10-31
Review By: Ryan
What's Good: My ratings are generous here. We got the wrong room and were over charged and told they couldn't do anything because Booking.com handled the booking so they couldn't fix it. Breakfast was awful had to send back 2 meals. Vending machines didn't work on any floor. Indoor pool is freezing, not heated at all.
What's Bad: Way over priced, could have stayed somewhere MUCH nicer with a heated pool for what I paid. Wouldn't recommend to anyone unless you're between flights and just need a bed.
Comments: Very disappointing and frustrating.
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2018-10-30
Review By: Katherine
What's Good:
What's Bad: To have known before getting there about 75 dollar fee that had to be on a card
Comments: It was good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2018-10-29
Review By: Damion
What's Good: The rooms were outdated. The staff at the front desk had absolutely zero personality and did not make me feel comfortable or anyone else for that matter in th least bit.
What's Bad: The room, WiFi, the fact that there is no breakfast and staff were miserable. Need weights in the gym as well. This place is a mess!
Comments: This place is outdated and...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: solo traveller
Date of Review: 2018-10-29
Review By: Richard
What's Good: The bed and pillows were very comfortable. The shower pressure was great. Had an amazing weekend.
What's Bad: The curtains need to be blackout as staying over the courtyard was very bright.
Comments: Great stay and would stay...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-10-25
Review By: Gwen
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2018-10-22
Review By: Gwen
What's Good:
What's Bad: We had a door lock problem the whole time of our stay. Maintenance had to come let us in almost every. Single. Time. They tried giving us new key cards and nothing worked.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-10-19
Review By: Britney
What's Good:
What's Bad: The staff
Comments: Very poor
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: solo traveller
Date of Review: 2018-10-19
Review By: Erin
What's Good: The layout
What's Bad: Nothing
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-10-18
Review By: Ruth
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-10-18
Review By: Doug
What's Good: The pool area had a nice look to it
What's Bad: Seem like the place has become more run down in the past two years. There does not appear to be a lot of maintenance and our room was filthy. Nothing ever cleaned up around the pool. Staff did not seem very friendly. The whole hotel could use an overhaul cleaning and dusting. Had trouble getting coffee during the day and it seems like an inconvenience for us to have to go get me a cup. The hot tub seem to have something wrong with it. The bubbling in the tub Was so loud that you could not even talk to the person next to you. Really annoying.
Comments: Not sure I will stay...
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2018-10-17
Review By: Kristen
What's Good: We had some issues during our stay that I can only assume were due to newly hired people EVERYWHERE we went (desk, bar and Grille)that were perhaps not properly trained. Not their fault. But definitely caused some major frustrations on our end. Despite the mistakes, I will say though EVERYONE was SUPER friendly and understanding. The woman at the desk (wish I had gotten her name) was FANTASTIC and took excellent care of us. She REALLT went above and beyond to ensure we were satisfied after seeing/hearing that we were clearly NOT. The pool and hot tub were no disappointment! They were just like the photos (which I was nervous about considering it’s THE reason we chose there). The room was clean, very comfortable and quiet. Zero complaints there. We will definitely be back with, hopefully, a lot less bumps in the road. Either way we left happy enough return!
What's Bad:
Comments: Some bumps in the road...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-10-16
Review By: Sheila
What's Good:
What's Bad: I had mold in my room, room 151 it smelled like mold the hotel wasn’t that clean, I had cobwebs in my room and leaky roof in my bathroom. I could go on and on but the pictures will show that this place is in desperate needs of renovations!!!! Oh and my check in was the worst!!!! After 9:00 we check in for only both computers to shut down then she said the card wouldn’t go through after everything was solved she gives me the key to my room but when I get to the room it was already someone else’s room. So I will never stay here again!!!!
Comments: I liked the location your...
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2018-10-14
Review By: David
What's Good: Beds great, building old but well kept.
What's Bad: Dirty orange chairs in dining room...rubber omelettes
Comments: Manager was fantastic! Friendly, kind...
Customer Rating: 7.9
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2018-10-09
Review By: Christine
What's Good: Friendliness of staff - kind, Laid back attitude while maintaining professionalism - super nice & made us feel welcome!
What's Bad:
Comments: Awesome! Definitely co omg back!
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-10-08
Review By: Consuela
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-10-02
Review By: Tony
What's Good:
What's Bad:
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: family with young children
Date of Review: 2018-10-02
Review By: Peter
What's Good: Patty was really helpful .
What's Bad: No coffee facilities in room . Bathroom looked bit gruby. Really odd place
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-09-30
Review By: Carlyn
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-09-26
Review By: Alison
What's Good: The hotel pick up from airport and price were what made my choice. Bit surprised there was no kettle in the room so no capacity to make myself a hot drink when I arrived at midnight. Front counter staff were lovely and helpful as was waiter in the restaurant, but restaurant was weird. I went in it breakfast just before 10 and there was no sign of a breakfast smorgasbord or staff or indeed any other patrons. I was not sure that it was actually open. In the end I got some adequate food but the whole production toook about an hour. So lucky I wasn't in a hurry. Also would have valued having info re wifi access when i checked in. I forgot to ask and so didn't have any ability to make use of something that would have been helpful until after I checked out. This I should a wider comment. All the Albany promotion material in the Albany brochure, presumes access to Internet to follow up and find out when it is open etc.... as I discovered, being a Monday, Albany was closed, Art Gallery, Dutch river cruises, Shaker museum, Christ Church cathedral, Schulyer house..... all not open or available on a Monday.
What's Bad: Hard to work out how to make the taps work in th bathroom. Not being given wifi instructions, but I could have asked earlier.
Comments: A bed for the night...
Customer Rating: 7
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-09-25
Review By: Tiffany
What's Good: Staff was nice pool was nice room was nice no microwave
What's Bad: Felt the staff could have keeped the bathroom cleaner much cleaner
Comments: Happy
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-09-21
Review By: Moresco
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-09-20
Review By: Yvette
What's Good:
What's Bad:
Comments: Over charge! Cleaning staff needs...
Customer Rating: 3.3
Review Description: Poor
Type of Traveler: solo traveller
Date of Review: 2018-09-20
Review By: Theresa
What's Good: The staff was very friendly, helpful and knowledgeable!! The room was a great layout! I was impressed by the presentation and what they had to offer!! And it’s super conveniently located, and offers transportation to and from the airport!!! Super great value!!
What's Bad: The bathroom was a little “meh,” the restaurant wasn’t exactly a formal restaurant, the bar was wet, the bed wasn’t extremely comfortable, and the thermostat didn’t seem to work properly.
Comments: I really had a great...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-09-18
Review By: Lauren
What's Good: The staff was friendly and helpful and the pool was nice.
What's Bad: the room was outdated and fixtures were falling apart. I went to open a drawer and the hardware fell off. No comforter on the beds they give you a small itchy thin blanket upon request.
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-09-17
Review By: Tiffany
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2018-09-17
Review By: David
What's Good:
What's Bad:
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2018-09-17
Review By: Gregg
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2018-09-17
Review By: John
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-09-17
Review By: Anonymous
What's Good: Loved the location. Tons of restuarants in walking distance
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-09-17
Review By: Jeannine
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-09-16
Review By: Sinnsr
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-09-15
Review By: Teresa
What's Good:
What's Bad: The room was old looking. The chair was in need of cleaning, curtain was falling off the hook, bathroom floor near tub had a buildup of dirt, tub needed to be cleaned or resurfaced. No coffee maker.
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: solo traveller
Date of Review: 2018-09-12
Review By: Veera
What's Good:
What's Bad: It would have been a little better if they had a hot water boiler in rooms or somewhere. But all the other things were fine and the staff is friendly.
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-09-11
Review By: Veera
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-09-11
Review By: Robert
What's Good: The location and very clean
What's Bad: the price is a little bit expensive
Comments: Good hotel
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-09-10
Review By: Pamela
What's Good: After being put into a very smelley and dirty room, we got our room changed to a cleaner room, this part we liked to get a cleaner room and the worker did tell us that there were police officers that stayed in our room and rooms close by that were smoking cigars alot. Our room was a nonsmoking room and it was like walking into a room of smoke. This was suppose to be a good named hotel from booking.com
What's Bad: We really didn't see too much we liked. This hotel needed to be cleaned thru out, inside and out. It was a good thing we only had to stay 1 night. We wouldn't tell anyone to stay here. Craig that checked us in/out needed to be a little more friendly. It was like he didn't want to help us too much!! Name tags didn't look too nice being wrote on with a marker. They didn't name company named tags. A hotel with this name suppose to be alot nicer and it wasn't. Please clean things up!!!!!!!!
Comments: For a well named hotel,...
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-09-09
Review By: Diana
What's Good:
What's Bad:
Comments: Very poor
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-09-09
Review By: Md
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-09-09
Review By: Broberg
What's Good: Hot tub and nice and quiet
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-09-07
Review By: Larry
What's Good: the bar
What's Bad: it was good
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2018-09-07
Review By: Donna
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2018-09-03
Review By: Nikhil
What's Good: Comfy room and bed, decently spacious.
What's Bad: No coffee maker in the room, no microwave in the room, the WC was showing signs of clogging up....
Comments: Good, but could have been...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-09-01
Review By: Vcjf
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-08-30
Review By: Marie
What's Good: The beds were comfortable and the pillows flufly.
What's Bad: The property needs some updating. The card lock system was old.
Comments: I was good overall and...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-29
Review By: Andrew
What's Good: After I had mentioned the Issues of the room provided, Quasna from the Front Desk Staff went out of her way to provide us with a much better, cleaner fresh smelling Room. Thank you for the Immediate service.
What's Bad: We had looked forward to spending 2 nights at this hotel in comfort and this is how the first day began. The reception Counter was all sticky and unclean that gave me the warning signs of choosing the wrong hotel. After checking in, we drove to the back of the building that is connected to the main lobby and walked at least For 10 minutes trying to figure out where our room was. Now, be warned that this hotel is very large. While walking, the stench of something stale was throughout the stained carpeted corridors. The Key Cards provided were the first Issue and we were stuck trying to get in for what seemed forever. Once Inside, the smell was even worse and this is what I experienced. 1. Warm room and the Air Conditioner rattled noisily without cooling. 2. Long Crack in the ceiling 3. No microwave or coffee maker in the First Room 4. Cobwebs in all corners of the room 5. Insects in the windowsills. 6. Dirty stained windows as though it’s never been wiped. ( I saw this all throughout the Hotel) 7. Unclean Faucet The changed room was better but had its issues with no exhaust, old ancient bent lighting, cracked hair dryer, broken and patched up bath tub. We also had problems getting into the room. The other Issues are this. Rust in a many locations especially the pool equipment and steps. Dirty stained Glass everywhere. Even the outdoor Grass was scanty, dry and badly taken care of. Those reviews are deceiving and the pictures aren’t what you will experience upon arrival. I will never go back there again.
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2018-08-29
Review By: Autumn
What's Good: The property offers a lot for adults and children. The bed was very comfortable and the staff were friendly.
What's Bad: There honestly wasn't anything we didn't like.
Comments: Great and relaxing time!
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-08-28
Review By: Edie
What's Good: great pools,beds,everything very clean,outside well maintained,on main road with all stores & food available,game room for kids,very big room,front desk staff pleasant,good full breakfast
What's Bad: pillows too mushy air conditioning in room not cold enough-no temperature controls
Comments: Very Happy!
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-28
Review By: Samantha
What's Good: I liked the family friendly atmosphere. They were able to accommodate an early arrival with no issues. It was also close to most shopping areas and dining.
What's Bad: Everything was wonderful
Comments: Albany 2018
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-28
Review By: Richard
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-08-28
Review By: Brenna
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-08-28
Review By: Susan
What's Good: the staff was very a helpful and polite
What's Bad: The bathroom walls need to be washed down.
Comments: very comfortable, location was perfect
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2018-08-27
Review By: Anonymous
What's Good: There was a lot to do be and it was clean and beautiful
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-08-27
Review By: Jackie
What's Good:
What's Bad:
Comments: Poor
Customer Rating: 3.3
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-08-26
Review By: Christine
What's Good: The pool looked really inviting.
What's Bad: The marketing pictures lured us in to booking with this hotel - it looked so pristine and clean. We were a little surprised when we arrived - looked as though it had never been updated (old paint, old carpet, overall dullness to the place). Worst of all was how dirty it was - not sure how well they clean as the bathroom was filthy and we found a pair of old boxers on the floor. Strangely, there was trash on the floor of the hotel as well. Worst of all (and this is not Red Lion’s fault), there were some strange people in cars hanging out in the parking lot all night. Our computer was hacked and we’re assuming - don’t know for sure, of course - that they were the culprits.
Comments: Think twice about staying here.
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2018-08-25
Review By: Elaine
What's Good: When I brought all the plumbing issues to their attention they took care of promptly.
What's Bad: The property is not clean and it shows. The furniture and carpet is stained. The bathroom has mold in the caulking. My first night the toilet did not flush properly, the shower head and sink faucet leaked. I could not adjust the AC, the buttons did not work. Hallway and common areas are dirty and dingy. When I arrived the desk clerks took their time asking if I needed help. I felt the staff did not care.Overall I would not stay again.
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2018-08-25
Review By: Rebekah
What's Good: Amazing pool and great location!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-08-24
Review By: Tracy
What's Good: Easy check in and a great coffee machine with latte/espresso choices. Easy access to the highway.
What's Bad: There was a wine glass that was sitting outside our door when we arrived and it stayed there, even after housekeeping had cleaned our room 3 times. Also spilled food sat on the tile for days. Not sanitary!
Comments: Good for the price; just...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-22
Review By: Denise
What's Good: Bed was comfy
What's Bad: It says they would match the rate for the same room if i found one cheaper. The girl at the desk told me they do not when i checked out. Very dissappointed. I was only there for 5 hours
Comments: Never Again. They didnt honor...
Customer Rating: 5
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2018-08-22
Review By: Lynne
What's Good: pool area
What's Bad: somewhat noisy ventillation system, but no big deal
Comments: good location and facilities
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-21
Review By: Michael
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2018-08-21
Review By: Anonymous
What's Good: Great location. Great price. Friendly staff. Clean beds and bathrooms. Nice facility overall. Steps away from shopping and dining. Manager stopped by and asked about our stay. Game room for the kids. A lot of indoor open spaces so the kids can run around or play with toys if it is raining. Breakfast buffet was pricey, especially that there are so many options right down the road, but the food was great.
What's Bad: Keys kept deactivating so I couldn't get in my room. The air conditioner knocked all night and I'm not talking about a small quiet knock. There was so much chlorine Ilin the pool it changed the color of my bathing suit. Cleaning staff accidentally left a cup of coffee in my room.
Comments: Good for the money
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-21
Review By: Rosa
What's Good: Very clean, spacious good location, we enjoyed the pool
What's Bad: Price was a little expensive and didn’t include breakfast
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2018-08-20
Review By: Anonymous
What's Good: Was comfortable, the restaurant was good food, price was OK... Room was far to the rear. We had no microwave in our room
What's Bad: No microwave in room.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-08-20
Review By: Collegevisitmama
What's Good: the beds were very comfortable and the windows opened a tiny bit and the room didn't smell like air freshener OR smoke so THAT was just FABULOUS!
What's Bad: the pool closed at 9pm and didn't open again until 9am. something that might have been posted on the booking site or their website but I must have missed it... We didn't arrive until 8:45pm and were going for a college visit the next morning so we had to leave the hotel by 8:30. I understand the pool closing at 9 but why not open until 9am? so we got to smell the pool, but not use it :( Also, there was an exercise room but it wasn't air conditioned and was all stuffy and several of the machines weren't plugged in. just a little disappointing..
Comments: clean and truly non-smoking and...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-08-19
Review By: Laurie
What's Good: Excellent accommodations, outstanding staff
What's Bad: There was loud party upstairs one night that woke us up, but when I thought about calling the front desk it quieted done
Comments: Red lion hotel
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-08-15
Review By: Paula
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-15
Review By: Mary
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2018-08-15
Review By: Ricky
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-08-14
Review By: Fei
What's Good: The bar is decent, T is doing nice job bartender us.
What's Bad: The bed is wet. The light flickers. The wall paper is peeling off.
Comments: I will not recommend anybody...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: solo traveller
Date of Review: 2018-08-13
Review By: Anonymous
What's Good: The inside pool was nice and my son loved it
What's Bad: The grill was closed for dinner so we had to go to the lounge, we sat outside and the staff never came outside we had to go back inside to get them to take our orders.
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-08-12
Review By: Julia
What's Good: Staff were very friendly.
What's Bad:
Comments: Great Place
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2018-08-09
Review By: Ric
What's Good: Great pool
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-07
Review By: Sherry
What's Good:
What's Bad: Stayed there twice and both time the AC didn’t work that great.
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-08-07
Review By: Baum
What's Good: I like the price. Very affordable, easy to locate, many restaurants in the area, my granddaughter loved the outdoor pool and the indoor pool. Would have like the coffee machine to have been available in the late evening when we returned to the hotel but it was only available in the early morning.
What's Bad: The grill was closed for dinner on that Saturday we arrived. The front desk people were very friendly and accommodating.
Comments: Very affordable!
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-06
Review By: Michael
What's Good: Having access to the pool and Jacuzzi at the end of a long drive was great.
What's Bad: We could hear the guests in the next room quite easily. We didn't take the breakfast because it seemed get expensive at 12.95 per person. Front desk couldn't tell us if the restaurant made any special arrangements for families.
Comments: Good space and facilities
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-06
Review By: Stephanie
What's Good: The front desk was very helpful. The 1st room we checked into was by the indoor pool and the chlorine and steam truly irritated my daughters asthma. We told the front desk and they moved us to the towers. Made the rest of our stay much nicer.
What's Bad: We prepaid for our stay and provided a credit card for incidentals and next morning they charged our card again for one night stay. Front desk corrected the error. Wait staff at the Grille SUCK. They are rude, disrespectful and need more job training. They were so rude to us we refused to eat there. Manager offered us a free breakfast for the next morning but we did not want it.
Comments: 4 Night Stay for Sons...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2018-08-05
Review By: David
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-08-05
Review By: N8allen
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-08-05
Review By: Ginette
What's Good:
What's Bad:
Comments: Old and run down
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-04
Review By: Terrsa
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: review category group of friends
Date of Review: 2018-08-04
Review By: Michel
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-04
Review By: James
What's Good: Comfortable beds
What's Bad: No windows to the outside
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category group of friends
Date of Review: 2018-08-03
Review By: Judy
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-03
Review By: Carole
What's Good: Location and pools
What's Bad: Some leftover candies on floor when we arrived
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-08-02
Review By: Abdullah
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2018-08-01
Review By: Michael
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-08-01
Review By: Keith
What's Good: We loved the hotel. The set up by the indoor pool is ideal. It was great to go play golf and come back and have the patio tables outside the rooms around pool. The pool is as advertised online. You know how some hotels look amazing online and when you get there you are just disappointed. It didn’t feel like that at all at the Red Lion. We definitely plan on returning there next year for our annual Saratoga race/golf trip.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-07-31
Review By: Claire
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-30
Review By: Kimberly
What's Good: Location close to mall and Whole Foods. Nice pool.
What's Bad: The bathtub had no way to hold water so couldn’t take a bath. There was a wedding going on and members of the wedding party kept us awake for hours marching up and down the hallways laughing and talking very loudly. Called front desk but it didn’t end until I confronted them myself in my pajamas after midnight. Really wished we could have gotten a better night sleep for $163. Since this was done through booking.com, the lady at the desk could not make any adjustments although she seemed willing, so now will see if I will continue to use booking.com for future reservations based on making this complaint.
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-07-28
Review By: Kristain
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-07-28
Review By: Raphaelle
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-07-28
Review By: Henry
What's Good: The pool was nice.
What's Bad: I was not told about the $75 charge for incidentals at check in.
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-07-27
Review By: Bob
What's Good: location
What's Bad: Room's carpet was sticky and AC barely worked. Price way, way to high for the accomodations provided.
Comments: Way over priced for a...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2018-07-27
Review By: Chris
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-07-27
Review By: Debi
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-26
Review By: Fred
What's Good: Great costumer service
What's Bad: No coffe maker in the room
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-25
Review By: Henry
What's Good:
What's Bad:
Comments: Very poor
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2018-07-25
Review By: Natalie
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-07-22
Review By: Jean
What's Good: Staff were friendly
What's Bad: In desperate need of refurbishment and a good clean! Dusty rooms and mouldy bathroom No coffee makers in rooms and complimentary coffee only available in the early morning Who wants to get dressed to get coffee??
Comments: Served its purpose
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2018-07-21
Review By: Dave
What's Good: Nice clean pool
What's Bad: Cigarette buts in stairwell
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-21
Review By: Dana
What's Good: Staff members were friendly, helpful and competent.
What's Bad: Food was unacceptable and there was no restaurant within walking distance.
Comments: For a similar price, my...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2018-07-19
Review By: Daniel
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2018-07-17
Review By: Jennifer
What's Good: Two pools. Comfy beds.
What's Bad: I would suggest some kind of free breakfast.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-07-16
Review By: Susan
What's Good: Pool
What's Bad: When l got there they had said l booked 2 rooms. I said not true. The girl ignored me and said led be charged for cancelling the 2 rooms. She then served another customer l walked away in tears. I had just buried my dad the day before. I then went on my confirmation from booking com and showed her 1 room 1 night. Suddenlunch they saw there mistake they became very nice offered we could get in a room early. I cancelled the booking with them for the 17 because l was never coming back. When we got on the second floor with our luggage we wondered around looking around for room 254. Then a cleaning lady said the 5 looked more like a 3. Then the cards wouldn’t in the door. Another trip to the desk to get new keys. That night we had to call to the desk twice. They was only a sheet on the bed. A man gave me one more cover no blanket. We will never go to this hotel again !!!
Comments: Poor old and staff are...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2018-07-16
Review By: Camviet
What's Good: Friendly staff, good ac, nice shower, nice pool and Jacuzzi.
What's Bad: Had to have bathroom light repaired three times, toilet seat mounted 1 1/2 inch crooked to the right. One of the lounge chairs at the indoor pool had a broken frame and I ended up with a 3 inch gash on my left leg. I reported it to the maintenance man and the Front desk clerk. Also the Ice Maker did not work on the 6th floor in the Tower Building where we stayed.
Comments: It would have been nicer...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-07-16
Review By: Michele
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2018-07-15
Review By: Michaelsmith03
What's Good:
What's Bad: Whe we checked in at 12 midnight all the man at the desk could do is complain that he had to work over his shift and i just wanted my room because i was tired. Also they never told me i would be charged 75.00 dollars for incidentals and would be refunded at check out for it. Them the night mare started. Ac didn't work in first room was moved at 2am after the women at desk took 15 mins to put us in room right next to the room i was in. Sink in bathroom leaked out of handle and flooded the counter top. Shower when toilets were flushed in other rooms made our shower water very hot were it burned us. Beds were very hard and uncomfortable. hotel was a crazy maze to find bar and outside pool. restaurant in front was not open and was only taking takeout orders.. Hotel is more like a 0ne star maybe a two star and that's being nice. It was a night mare to walk around all the hallways to find things. Also the out side doors didn't work with key card to get back in hotel near my room which i had to walk all the way around to the front to get in and walk the maze to my room. Hotel manager told me it was an older hotel and i think that's no excuse the place is a DUMP and should be torn down. I will never stay there again.
Comments: Hotel sucks and would never...
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-07-12
Review By: Deborah
What's Good: I liked the staff, we ate breakfast only at their restaurant and it was good. The staff at the front desk and in the dining room were really nice.
What's Bad: The first two rooms they tried to give us were very damp and musty the third room was in a different building on the sixth floor and was great. They were very good about moving us. I think the problem in the first two rooms may have been caused by the indoor pool which didn’t seem to be too far from those rooms. They also do not offer a free continental breakfast and our room didn’t have a microwave.
Comments: Because the staff was so...
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-07-11
Review By: Shane
What's Good: It was very good place to stay it was huge has a bar and a pool and a game room.
What's Bad: I didn't like that they only take credit cards absolutely no cash, and no free breakfast.
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-10
Review By: Martha
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-09
Review By: Anonymous
What's Good: Everything
What's Bad: I liked everything about the hotel
Comments: Satisfied
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-08
Review By: Albany
What's Good: Really comfortable bed. Clean room.
What's Bad: The smell of the hallways was musty, & the coffee at the restaurant tasted the same as the smell. It was deserted, no life in the place. Overall it was quite depressing and costly.
Comments: average at best
Customer Rating: 5
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2018-07-07
Review By: Steve
What's Good: Exceptionally clean and comfortable. Great indoor pool!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-07
Review By: Anita
What's Good:
What's Bad: Just far from where I needed to go
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-07-04
Review By: Anonymous
What's Good:
What's Bad: Rooms need renovating badly
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-07-02
Review By: Linda
What's Good: Clean rooms, friendly staff and pools were fantastic!!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-06-29
Review By: Hong
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-06-29
Review By: Anonymous
What's Good: Nice, quiet location!
What's Bad: They didn’t change my linen daily, or give out new towels.
Comments: Good value!
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-06-29
Review By: Michael
What's Good: Indoor pool wad great. Staff where polite note that we had allot of interaction with then as everything was OK.
What's Bad: Outside pool looked alot better on the website than in reality.
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-06-28
Review By: Anonymous
What's Good: The pool and the arcade are super fun! Beds were comfy and the woman who checked us in was lovely.
What's Bad: We couldn’t quite get the room (224) cool enough and the air conditioner was very loud.
Comments: Perfectly Fine
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-06-28
Review By: Anonymous
What's Good: Temperature in shower kept changing- from very very hot to cold
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-06-28
Review By: Jonathan
What's Good:
What's Bad:
Comments: Convenient and comfortable. Nothing amazing...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2018-06-25
Review By: Ann
What's Good: There was supposed to be transportation from the airport to the hotel but apparently between 12 AM and 4 PM it is discontinued. The front desk person reimbursed me $17 for my taxi fee.
What's Bad: There was supposed to be transportation from the airport to the hotel but apparently between 12 AM and 4 PM it is discontinued. The front desk person reimbursed me $17 for my taxi fee.
Comments: The rooms depicted in Booking.com...
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: review category group of friends
Date of Review: 2018-06-24
Review By: George
What's Good: Great breakfast and service
What's Bad: Not one thing
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-06-22
Review By: Edward
What's Good: Great hotel beautiful pool area and comfy beds
What's Bad: $12 breakfast buffet
Comments: Pretty good will come agin
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-06-21
Review By: Jodi
What's Good: All staff was incredibly helpful and friendly
What's Bad: No microwave in room
Comments: Fantastic
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-06-12
Review By: Kevin
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-06-12
Review By: Yan
What's Good:
What's Bad:
Comments: Old, but great price, great...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category group of friends
Date of Review: 2018-06-07
Review By: Sonia
What's Good: The. Bed. Was. Awesome!! The faculty were. Friendly and cordial
What's Bad:
Comments: I will be back!!!
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-06-04
Review By: Isaac
What's Good: Friendly quick service
What's Bad: Arcade was not up to date games wise
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-05-31
Review By: David
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-05-31
Review By: Rita
What's Good:
What's Bad:
Comments: Very poor
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-05-25
Review By: Destiny
What's Good:
What's Bad: Customer service sucks! Rude guest as well
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2018-05-24
Review By: Kevin
What's Good: Nice, clean rooms; spacious property; nice bar/restaurant opened as advertised. Great value.
What's Bad: nothing
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2018-05-23
Review By: Kelly
What's Good: Pool and some of the staff was very nice
What's Bad: Very unkept... we requested an iron twice no one brought it...The room across the hall was open until late at night w dirty towels on the floor
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2018-05-23
Review By: Rafael
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-05-23
Review By: Anonymous
What's Good: The staff was very friendly, check in went smoothly. There was one gentleman that was working maintenance or cleaning, I'm not sure he was everywhere we went! he went out his way to open doors for us or take garbage - he was just overall a super nice person! Always smiling!
What's Bad: The hotel was dated, we were asked if we wanted our room cleaned and we said yes and requested extra towels but upon return back later that night this was not done. When we called the desk they delivered towels right away and offered to clean the room. It was just overlooked and they tried to fix the problem.
Comments: Service and location were great,...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2018-05-23
Review By: Jane
What's Good: Liked the layout of room Pool, hot tub, and spacious for a group of people
What's Bad: The stains on the carpet and curtains The room was clean but the bathroom needed toiletries
Comments: Nice but need to update...
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2018-05-22
Review By: Mary
What's Good:
What's Bad: The hotel was aging and not kept up - recently bought and I felt like booking lead me here with a secret deal but it was just a ploy. Not happy with what I paid for what I got
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: solo traveller
Date of Review: 2018-05-21
Review By: Erinn
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2018-05-21
Review By: Paul
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-05-21
Review By: Ron
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-05-20
Review By: Donald
What's Good: Staff was good and the place fairly clean. You pay for your breakfast but it was very good.
What's Bad: Location is a bit out of the way, probably good for the airport. Someone was smoking on our floor, not the hotel's fault! Pool needs some work, and the really need pool towels.
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2018-05-17
Review By: Lori
What's Good: Rooms were very clean and bed was soft. Staff very friendly
What's Bad: Nothing
Comments: Excellent
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-05-14
Review By: Anonymous
What's Good: Friendly staff
What's Bad: Cold food, old ac system in our room didnt work
Comments: Mediocre
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-05-14
Review By: Johanna
What's Good: Very comfortable and cozy.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-05-13
Review By: Papadukes
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-05-04
Review By: Keith
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-05-02
Review By: Lisa
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-04-30
Review By: Penny
What's Good: We didn't eat there but the beds were very comfortable and the pool was awesome
What's Bad: There was a fan that runs all the time and during the night it made some really loud noises that woke us up
Comments: We liked g
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-04-28
Review By: Rachell
What's Good: My daughter LOVED the pool and the beds were comfortable.
What's Bad:
Comments: Great place to stay! :)
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-04-24
Review By: Jason
What's Good:
What's Bad: The building is dirty and dilapidated , The pool was dirty and had some sort of dirt or sand all over the bottom as if it never gets cleaned. Walls were falling apart in the hallways, grounds are not clean or manacured. Overall I was extremely disappointed, especially for the price. The pictures are deceiving. The Staff was not friendly. The room was small and dirty. It was like a road side motel not the lavish hotel it is portrayed as online. I’ll never stay at a this chain of hotels again.
Comments: Disappointed
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2018-04-23
Review By: Roderick
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-04-23
Review By: Reannon
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-04-15
Review By: Thomas
What's Good:
What's Bad: There was a breakfast put on outside of our room with setup starting at 6am on a Sunday! The guests ate until 7:30 and then there was cleanup. Not relaxing in the least.
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: family with young children
Date of Review: 2018-04-11
Review By: Unique
What's Good: I didn't like the hotel the shower wasnt working
What's Bad:
Comments: Very poor
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-04-11
Review By: Nicole
What's Good: Location
What's Bad: Old, dusty, dirty... need I say more?
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2018-04-08
Review By: Krystal
What's Good: I liked the location and the fact that it had a pool and it was warm the rooms was ok but the bed was comfortable but the fact that I requested a microwave before hand plus called the night before to double check my booking got there check it asked about the microwave again was told that they had one and it would be delivered to my room by the time I got back came back at 11 still no microwave called down stairs to be told one will be brought up in a 30 mins sat there waiting cause I needed warm milk for the kids when I realized it was 12 I called back to then be told there was no lore microwaves to then ask next morning what happened and was told they are sorry smh that’s not cool at all and the business center there printers don’t work at all I had to email my person stuff to the front desk to get them to print it
What's Bad: New management need to step up also heard a lady say there Are hair balls in the hot tub so nasty get a better communication going
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-04-03
Review By: Jeffrey
What's Good: Extremely comfortable bed.
What's Bad: Plumbing issues in room (although both were promptly corrected.)
Comments: Comfortable beds, convenient location. Issues...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-04-03
Review By: Timothy
What's Good:
What's Bad: Shower didn’t drain properly, was ankle deep within minutes, sink didn’t drain right either. Toilet bowl was filthy upon our entry, had to call to get a light bulb installed in lamp. Each day they unplugged it & we had to move furniture to plug back in. Pool was filthy, looked like black mold on bottom. Lots of ants by jacuzzi.
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: review category group of friends
Date of Review: 2018-04-03
Review By: Timothy
What's Good:
What's Bad: Shower didn’t drain properly, was ankle deep within minutes, sink didn’t drain right either. Toilet bowl was filthy upon our entry, had to call to get a light bulb installed in lamp. Each day they unplugged it & we had to move furniture to plug back in. Pool was filthy, looked like black mold on bottom. Lots of ants by jacuzzi.
Comments: Very dirty hotel
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2018-04-03
Review By: Sandy
What's Good: Great place
What's Bad: It stated free breakfast when booking but that was not the case. Had to pay for breakfast
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-04-02
Review By: John
What's Good: Clean, staff polite and caring convenient location . Restaurant was nice clean food was good.The pool was fantastic.
What's Bad:
Comments: Nice relaxing .
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-03-31
Review By: Stephen
What's Good:
What's Bad: I booked at a the Albany Raddisson and then when I got there it was a Red Lion. If I was informed of the take over I would have gone elsewhere. The staff was unorganized and didn't know how to check me in. I didn't get room service one night, they forgot me.
Comments: I booked a Radison and...
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: solo traveller
Date of Review: 2018-03-21
Review By: Patricia
What's Good: I like the breakfast.
What's Bad: I booked my room ahead asking for a microwave never Did I get an yes or no.
Comments: It was ok but sheets...
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-03-20
Review By: Shawn
What's Good: Location of the building as always is in very good location staff was very friendly
What's Bad: Bugs in the room. Restaurant hours or not accessible food was mediocre.. No luggage carts. Pool and hot tub were not heated
Comments: Need a lot of improvements...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: review category group of friends
Date of Review: 2018-03-20
Review By: Alicia
What's Good: The pool was nice, not as big as the pictures make it seem. The staff was very friendly.
What's Bad: I paid way less money to stay at a nicer place the previous two nights (The Holiday Inn in East Greenbush). There are hanging drop ceilings in the bathroom that make it pretty small. My boyfriend is 6 feet tall and I'm 5 feet tall and I could touch the ceiling in there. Also, there is no shower exhaust fan, which most people know, means it can lead to mold.
Comments: Was an okay stay, but...
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-03-16
Review By: Anonymous
What's Good:
What's Bad:
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: review category group of friends
Date of Review: 2018-03-15
Review By: Nicole
What's Good: He house keeper that helped me find my room was very friendly.
What's Bad: The parking lot wasn’t plowed, the staff didn’t tell us our room was in a different building, the hot water didn’t work, the heat didn’t work, some of the lights in the room wouldn’t work.
Comments: Never again. Should have been...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2018-03-05
Review By: Melissa
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-03-02
Review By: Krystal
What's Good: I liked the room the layout and the open environment and he security
What's Bad: The fact that the sheets wasn’t changed he whole time I was there but the room was clean I think they need to change the weekend staff or re teach them cause they did a bad job at cleaning the room on Sunday and I think they should add a washer to the dryer room cause you never know if people wanna take back clean clothes on a vacation and not dirty
Comments: It’s was great dispirit the...
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2018-03-01
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-03-01
Review By: Brittybat
What's Good: It was very comfortable
What's Bad: The pool was shut down
Comments: Pretty nice
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-02-28
Review By: April
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2018-02-26
Review By: Amanda
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2018-02-25
Review By: Gina
What's Good: Had good amenities and good location
What's Bad: Could use some upgrade in lobby like furniture Saw one staff member unhelpful to customer but the rest very good
Comments: Pleasant for my family all...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-02-19
Review By: Victora
What's Good:
What's Bad: Not enough towels took four calls over two days to get more towels. Also at checkout the wrong card was being repeatedly charged when I paid at check in with a totally separate card than I booked my reservation with.
Comments: Probably would not stay here...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2018-02-19
Review By: Scharry
What's Good: It was just the people next door to us we’re ridiculous and was complaining about nothing. I was in a room with 3 children under 10 they were just watching tv and they complained.
What's Bad: Loved the hotel
Comments: I would come back and...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-02-18
Review By: Anonymous
What's Good: Pool and hot tub area were nice but dirty. Food was good in the Grille. Sundays staff was great and accomodating.
What's Bad: This past weekend i incurred a bad experience at the Radisson. I requested adjoining rooms included in my reservation. Upon check in, the customer service representatives were busy chatting amongst themselves before customer needs. My room was not connected and upon inquiry immediately after getting in the room I was told there were no adjoining rooms on my floor period. My friends arrived in their room next to ours to find an adjoining door to the room next to theirs. Mind you on the same floor. The room was dirty, dusty and there was human blood on our down comforter. Housekeeping told us that different ones were not available. The bathtub had human body hair on the walls and floor. Urine stains on the floor. The sink in the room did not drain if filled. There was a pool attendant who watched as a guest rescued a drowning child in the pool. Housekeeper Shay went above and beyond her job being extremely accomdating when I spoke with her about the cleanliness of the room. She expressed she was new and was phenomenal. Even staying past her scheduled workshift. Jeanette at the front desk was also very friendly and helpful on Sunday when we checked out. I wish I had dealt with her from the beginning. I also inquired about price matching as i found the same room for $50 less. I was told they do not match prices. No military discounts. My overall satisfaction is very low for this stay. Jennifer Coon
Comments: It was terrible.
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: review category group of friends
Date of Review: 2018-02-14
Review By: Chocolate
What's Good: The bar/restaurant inside the Radisson had GREAT STAFF and the food/drinks were also good.
What's Bad: Not all entrances were shoveled AND the door kept freezing or just malfunctioning and someone had to let me in the door which was closest to my room. My suggestion, if they don't intend to fix the problem, is to not put people in those rooms when there is snow and/or extreme cold.
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-02-01
Review By: Julie
What's Good: staff was very friendly and helpful upon arrival.
What's Bad: I asked for a microwave to be brought up to my room and it was never delivered. My key was deactivated very early in the morning on check out day and I had to leave some food items in the room because I could not get back into the room or the building.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-01-30
Review By: Anonymous
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: mature couple
Date of Review: 2018-01-25
Review By: Anonymous
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: mature couple
Date of Review: 2018-01-17
Review By: Tachary
What's Good: Hotel accommodated my requests for late check in and late check out without hesitation.
What's Bad: I believe the 150 dollar hold on your account should be explained to the customer. I also believe 150 is a high amount to hold when the price of the night was only 100 dollars.
Comments: Needed place to stay to...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-01-16
Review By: Anonymous
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: mature couple
Date of Review: 2018-01-13
Review By: Isaac
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-01-08
Review By: Shanell
What's Good: It was nice and clean
What's Bad: There was no soap in the room when I checked inI had to call down for it
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-12-27
Review By: Christina
What's Good:
What's Bad:
Comments: Very poor
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2017-12-26
Review By: Ana
What's Good:
What's Bad: Very dirty and smelly. Would never stay there again.
Comments: Bad and unpleasant.
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2017-12-18
Review By: Eugene
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2017-12-17
Review By: Nancy
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2017-12-06
Review By: Adam_safadi
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2017-11-28
Review By: Serenity
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2017-11-17
Review By: Evan
What's Good: Nothing
What's Bad: Fleas in tbe room. Phone for wake up did not work. Rugs looked dingy. Unpleasant odor in room.
Comments: Very disappointed. Kids running around...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: solo traveller
Date of Review: 2017-11-07
Review By: Anonymous
What's Good: Staff was friendly, from the front desk to the waitress at breakfast. Great price for what we got. Nice having an indoor pool to keep the kiddies occupied and get out some energy while traveling.
What's Bad: Indoor pool was a bit cold, little guy didn't want to stay in because of it.
Comments: clean and friendly
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-11-07
Review By: Winter
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2017-11-01
Review By: Pierre
What's Good:
What's Bad:
Comments: Mener again
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2017-10-29
Review By: Inna
What's Good: nothing
What's Bad: 1. Room was not cleaned before and during accomodation: garbage and sweets on the floor, hair in bathroom. 2. No sound insulation at all. Squeals from swimming pool, talks in corridor and next rooms were very loud. 3. Rude night attempt to move me out from room during reserved and paid period due to staff mistake. No apologies were brought: "you can stay in your room". 4. On check-out day staff knocked in my door VERY earlier and woke up with reminder for check-out today. 5. Air conditioning did not heat. 6. I ordered continental buffet (less expensive) every day but at check-out I found account with more expensive (I forgot title) buffet for all time. 7. Blocking of several unclear amounts of money on card. It was too much. My colleagues have more or less the same claims.
Comments: Very bad
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: solo traveller
Date of Review: 2017-10-23
Review By: Naveen
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2017-10-23
Review By: Anonymous
What's Good:
What's Bad: Hotel is nice and kind of unique. The rooms are getting a little tired...could use some updating.
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2017-10-23
Review By: Anonymous
What's Good: The location of the hotel is convenient.
What's Bad: The service was absolutely horrible. We were first assigned to a room that was still dirty - had trash in the sink, linens on the floor. The hotel staff was rude on the phone. The cleaners knocked on the door and disrupted us despite having the “do not disturb” sign on our door. Breakfast in the hotel restaurant was terrible - the staff were rude and unpleasant, the food tasted bad, and they closed the buffet prior to the designated time. We will never return to a Radisson hotel.
Comments: Very unpleasant and disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2017-10-20
Review By: Jennifer
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-10-16
Review By: Anonymous
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: mature couple
Date of Review: 2017-10-16
Review By: Seriously
What's Good:
What's Bad: It was around 1 a.m. when we arrived, and we were given a room that already had someone in it. The night clerk told us he gave us the wrong room number. We eventually got into the correct room. Additionally, we asked that the charges be billed to a separate credit card...other than the one used to reserve the room. Both credit cards were billed for the same room and it took a week and a couple of phone calls to get the problem solved.
Comments: Service was poor.
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: review category group of friends
Date of Review: 2017-10-10
Review By: Edward
What's Good:
What's Bad:
Comments: Overall the hotel was disappointing. Extremely dated public areas and rooms. Carpets wrinkled in hallways. Strong smell of chlorine from indoor pool permeates. Overworked and overwhelmed desk staff had 30 minute line for check in.$75 hold on credit card for "incidentals" outrageously high. Location was good.
Customer Rating: 5
Review Description: Fair
Type of Traveler: Business
Date of Review: 2017-10-08
Review By: Tamera
What's Good: The inside pool was very nice. And the attendant was very friendly.
What's Bad: The room wasn't all that great. Finding my room was very difficult.
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2017-10-02
Review By: James
What's Good:
What's Bad: The fly in my room and the noise from the breeze way
Comments: Ok
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2017-10-01
Review By: Patricia
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2017-09-25
Review By: Patricia
What's Good:
What's Bad:
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2017-09-21
Review By: Eva
What's Good:
What's Bad:
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2017-09-19
Review By: Ahmad
What's Good: Near mall
What's Bad: Reception are not so nice I came at 7pm still room not ready
Comments: No enjoyment
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2017-09-06
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2017-08-31
Review By: Mignonette
What's Good: Na
What's Bad: Na
Comments: Only stay a couple of...
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: review category group of friends
Date of Review: 2017-08-30
Review By: Robert
What's Good: Good location. Easy to get to hotel. Friendly staff.
What's Bad: Shower head was broken and had to stand directly under shower to get wet. Very poor.
Comments: It was ok.
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2017-08-29
Review By: Sydney
What's Good: Front desk Staff was friendly and helpful
What's Bad: I have ambulation issues and the first room I was given was as far away as you can get from the lobby and was on the second floor even though I requested first floor close to the lobby. Not a handicap friendly hotel. Also bathtub had rust stains; there were empty water bottles under the bed upon check-in and worst of all the housekeeper dropped off towels at 9:00 am and never came back to make the beds or take out garbage etc. I never experienced that in a hotel stay
Comments: Very disappointed with lack of...
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2017-08-27
Review By: John
What's Good: I could see refurbishing in our room such as new door, ceiling, crown molding and toilet. the bed was comfortable. Your staff, with the exception of the maids were poorly trained and treated us like they were doing us a favor. the value for the money was good. one other thing, the odor in the refrigerator was awful. Your complex was huge and difficult to get around.
What's Bad:
Comments: Very disappointed.
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: review category group of friends
Date of Review: 2017-08-25
Review By: Michael
What's Good: Location was excellent. Near lots of restaurants and shopping. Check in was fast and easy.
What's Bad: My room appeared to have been only half cleaned. There was one trash basket that was not emptied. There was about 1/3 of a roll of toilet paper and no spare. When I opened the door - which was so misaligned that it would not close without a significant push - I found the TV was on. And there was a small stain on 1 of the pillow cases.
Comments: Nice hotel but a very...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2017-08-24
Review By: Eugene
What's Good: nothing
What's Bad: everything
Comments: no
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: review category group of friends
Date of Review: 2017-08-24
Review By: Anonymous
What's Good: It's close to all restaurant
What's Bad: Staff are rude and very unhappy when have to help customers.
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: review category group of friends
Date of Review: 2017-08-24
Review By: Mary
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2017-08-22
Review By: Maureen
What's Good: Bathroom was dirty each day. Sink had toothpaste. Floor hairs and sticky. Bed not changed per request. No breakfast included.
What's Bad: See above
Comments: Room was dirty especially bathroom.
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2017-08-17
Review By: Mary
What's Good:
What's Bad:
Comments: Felt it was good value...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-08-16
Review By: Linda
What's Good: Happy hour snacks and drinks... nice
What's Bad: Out dated and run down rooms...especially bathroom
Comments: Suited the purpose for a...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-08-15
Review By: Stephen
What's Good: The hot tub
What's Bad: Our room was unclean, we had not towels, when asked we were told that they were being washed. One of our beds was missing its blanket, again, told the hotel didn't have enough for the amount of guests. After our first night in hotel, I called reception in morning to ask that they make sure our room is made up with blanket, roll away bed, and towels as well as toilet paper (which we didn't have). I was assured this would happen. We returned that evening at 930 pm and the room hadn't been touched. Again called reception, they sent someone down who told us this wasn't her job. She had me help her with linens and I made the beds as she kept reiterating this wasn't even her job..."bad housekeeping...supervisors should be checking on the staff etc" As we were checking out another family was complaining of similar issues. BY far the WORST hotel in US I have ever stayed at.
Comments: Deplorable
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2017-08-15
Review By: Arlene
What's Good:
What's Bad:
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2017-08-15
Review By: Anonymous
What's Good: Everything the inside and outside pools its overall just a beautiful place to stay
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-08-14
Review By: Earl
What's Good:
What's Bad: hotel needs renovation
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: review category group of friends
Date of Review: 2017-08-11
Review By: Michael
What's Good: Staff very helpful
What's Bad: The van smelled like smoke
Comments: Nice place to stay
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2017-08-06
Review By: John
What's Good: Comfortable bed
What's Bad: Bathroom
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-08-05
Review By: Art
What's Good: Great breakfast and pools
What's Bad: Daily room cleaning very spotty and incomplete. One day took three calls to get room cleanup and one day we had no room cleanup and chased down towels.
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-08-03
Review By: Osadebamwen
What's Good: Property needs renovation
What's Bad: The property looked old and unkempt
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2017-07-28
Review By: Esther
What's Good: Parking was convenient. The breakfast (which is NOT included) was decent.
What's Bad: This was the filthiest hotel I have ever stayed at. The first room I was in was moldy and smelled awful. We were switched to a second room that had the most disgusting bathroom I have ever seen. There were pubic hairs on the toilet, gravel in the tub, what might have been animal droppings on the floor, and a BLOODY HANDPRINT on the door. We saw the cleaning staff "clean" the room. All they did was fix the bed. The hallways smelled like cigarettes and death. I would have been better off staying at a motel. Never again.
Comments: WORST HOTEL EVER!
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: review category group of friends
Date of Review: 2017-07-27
Review By: Konstantinos
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: review category group of friends
Date of Review: 2017-07-27
Review By: Julie
What's Good:
What's Bad: very old and needs major facelift, everything is dingy and old
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2017-07-24
Review By: Melvin
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2017-07-20
Review By: Anonymous
What's Good: location
What's Bad: the room was outdated', dirty , dust on fixtures at least a quarter inch on the lights.. , peeling wallpaper in the bathroom, stained ceiling tiles ( stains the size of paper plates so not small ) spiders on the window track , key didn't work in the lock.... even the maintence man had to try a dozen times to get it to turn green... ..... mirror in main room totally smudged with fingerprints etc. etc.. .called a manager to the room who agreed with everything I pointed out. Told her she should take the room out of service and clean it and work on the door lock . She gave me a pass for a free breakfast buffet and i was told they serve at 6am.........was going to start out the next morning at 6 so I packed up and checked out packed the car and went to an empty restaurant. Cooks told me it opens at 630 am but I wasn't going to sit in the lobby for half hour just to get a free meal.... Went to the front desk to complain . Computer records didnt note any of the issues i had pointed out the night before. I told them the compensation for such a poor stay here wasn't even useable and why was I given the wrong time.for the breakfast buffet........At $12.95 at least it was something to offset this lousy experience.......the 2 front desk clerks stated there was no manager on property but they would comp the room and take it off my credit card...called the credit card company 3 days later who stated the room was not comped and I still had their charge listed...called the Radisson and asked to speak to a manager and again no manager on property.....left a voice mail and no one has called me back yet......just a totally unprofessional experience all around.....so many alternate choices on Wolf Rd.......
Comments: RUN DOWN AND UNPROFESSIONAL
Customer Rating: 3.3
Review Description: Poor
Type of Traveler: solo traveller
Date of Review: 2017-07-19
Review By: Debora
What's Good: They had a shuttle that picked you up from the airport and the driver was very nice.
What's Bad: The shuttle that picked me up was really dirty inside, but the driver was very nice. The staff didn't acknowledge my presence when I walked in. I waited at the desk, with two employees standing there and neither of them welcomed me. Finally after about 2 minutes, one of them said, I can help you here. The hotel was dark, it was hard to roll you suitcase down the hall because there was a large ripple in the rug, I passed rooms that had open doors with sheets and towels piled on the chair. I am not sure if they were clean or dirty, but they were not folded, so I assume they were dirty. I got to the first room and it was dirty, there was a dirty towel hanging on the back of the bathroom door, thick dust on the lights on the walls, dirt on top of the refrigerator, stains in the back of the toilet bowl. I called the desk and asked to have someone come up and get the dirty towel out of my bathroom. The man who came told me I should move to a different room, when I showed him the condition. I went downstairs to the desk and asked to be moved. They did move me and offered me glasses of wine to compensate for the inconvenience. The room they moved me to was better, but still needed a good dusting on the sconces on the walls. To go to the bar for the glass of wine, I had to cross a huge dark area, by the pool, it totally creeped me out. I would not recommend this hotel to anyone, especially not a single woman.
Comments: It was like going to...
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: review category group of friends
Date of Review: 2017-07-18
Review By: Susan
What's Good: Room service was served promptly.
What's Bad: No shower curtain and promised assistance never came. Inadequate room ventilation.
Comments: Not up to snuff.
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2017-07-15
Review By: Emily
What's Good: it was close to where I needed to spend a night.
What's Bad: Old carpets. they offered free breakfast and later charged for it. Cleanliness was not great.
Comments: Poor
Customer Rating: 3.3
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2017-07-14
Review By: Sonita
What's Good:
What's Bad:
Comments: Disappointing
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2017-07-14
Review By: Joseph
What's Good: We were there for a baseball tourney with 14 9&10 year olds and it was very very kid friendly. Pool jacuzzi arcade room.
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2017-07-09
Review By: John
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-07-07
Review By: Roger
What's Good: Excellent room and restaurant.
What's Bad: I was totally happy
Comments: Excellent
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2017-07-06
Review By: Kirschner
What's Good:
What's Bad: 1st floor room was not ready. The card keys to room did not work very well, had them changed 1 time but they still did not work any better. one day the room was not cleaned
Comments: NOT SO GOOD
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-07-06
Review By: Amanda
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2017-07-04
Review By: Stacy
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2017-06-29
Review By: Dawn
What's Good: It was just fine. Very clean. Comfortable beds. Friendly.
What's Bad: The bathroom was very clean but the wallpaper was drained & pulling away from the wall - looked uncared for. But other than that- just fine! I would stay there again for sure.
Comments: Great place!
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-06-27
Review By: Elaine
What's Good: Clean room comfortable bed close to airport.
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2017-06-24
Review By: Jazmim
What's Good: The pools
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-06-22
Review By: Montana
What's Good: The room was quiet and restful. Even though it was near the airport, the room was well insulated from the overhead sounds. Great night's sleep!
What's Bad: Very poor visibility and signage. It took almost 1/2 an hour to find and when I called the front desk they told me to just follow my GPS. The next day the shuttle driver told me that the hotel had been sold and renamed Radisson, and offered the tidbit that the hotel does not come up on many GPS units with correct directions under the new name. Had the front desk staff told me that when I called and was driving in circles, it would have been helpful.
Comments: Close to the airport
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2017-06-21
Review By: Jim
What's Good: Location and early shuttle to airport
What's Bad: Hallway carpet needs replacement
Comments: Good place
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category group of friends
Date of Review: 2017-06-20
Review By: Trevor
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2017-06-20
Review By: Lori
What's Good: Lobby area very nice, rooms was just okay!
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2017-06-19
Review By: H
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2017-06-16
Review By: Anonymous
What's Good:
What's Bad: No breakfast available
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2017-06-16
Review By: Betty
What's Good: The pool
What's Bad: The skunks in the parking lot
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2017-06-15
Review By: John
What's Good: The hotel is very noisy on a weekend, but I appreciate that the staff (specifically Kathy) gave us free breakfast in order to compensate for our displeasure.
What's Bad: The hotel is designed in such a way that many rooms overlook an interior courtyard and pool where people are gathering until late. Their voices reverberate and amplify, so its really noisy if your room is facing that courtyard and pool (like ours did). We had to get up early for a sporting event the next day, and wanted to fall asleep at 9pm, but that proved impossible.
Comments: If you're looking for a...
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2017-06-12
Review By: Pat
What's Good: Nice staff, good location. Fine for a one night stop.
What's Bad: Older property, not up to Radisson standards from past experience.
Comments: Reasonable price, but not a...
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2017-06-08
Review By: Nicholas
What's Good: Staff was friendly and helpful.
What's Bad: Decor is dated
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: review category group of friends
Date of Review: 2017-06-06
Review By: Marquisha
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-06-05
Review By: Michael
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2017-05-25
Review By: Yolanda
What's Good: Convenient location. Friendly staff. Nice pool.
What's Bad: The room was not filthy but more care could have been taken in the cleaning. There was someone else's sock left on the floor by my bed; I guess from a previous guest. The inside of the toilet was not clean.
Comments: Decent stay. Nice pool. Friendly...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2017-05-22
Review By: Kevin
What's Good: Not much to like here. The place is a couple decades past-due for some capital improvements.
What's Bad: No curtains for blocking light, only dirty sheer curtains. Aircon didn't function; when I called they told me to " turn it off and turn it back on again" in-room coffee maker, but no cups! Cleanliness in-line with an average dormitory.
Comments: Not much
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: solo traveller
Date of Review: 2017-05-18
Review By: Kristina
What's Good: Great pool
What's Bad: Bathroom is old and outdated... seemed dirty
Comments: Great poop
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2017-05-17
Review By: Tracey
What's Good:
What's Bad:
Comments: Okay
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2017-05-17
Review By: Frank
What's Good: Everything good
What's Bad: Wrong room they give me
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2017-05-15
Review By: Tiffany
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2017-04-29
Review By: Jeremy
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2017-04-29
Review By: Anastasia
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2017-04-28
Review By: Michael
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2017-04-27
Review By: N
What's Good: Location location it was near everything plus it had an indoor pool
What's Bad: Nothing everything was great wish I could've stayed longer
Comments: Great hotel
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-04-25
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2017-04-25
Review By: Danielle
What's Good: The pool view was pretty but has downfalls. Convenient to highways
What's Bad: The pool had no rules. Altho I didn't go down to it there were kids in it until 11pm and around it and the arcade til midnight. I understand they are kids but I traveled for business and had to be up at 5 all weekend. Staff was screwing around when I checked in. As I came down the hall to inspect my room they had rotten mouths that is lucky only I heard. No class. 1st room had a busted door and 2nd room dirty utensils on the bed. Could of been worse but I won't stay there again. The smell of weed took over the whole hotel on night 2. Staff didn't seem to care to keep the weed or kids under some sort of control.
Comments: Seen worse, stayed in better
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2017-04-24
Review By: Terry
What's Good: Easy to get to. Great bed. And you let me leave car there and shuttle me to and from the airport
What's Bad: All good
Comments: Early morning flight overnight solution
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2017-04-23
Review By: Dianna
What's Good:
What's Bad: I did not like that they issued a room key to someone without me being present when the room was booked in my name! Made me feel unsafe. I also did not like that people were smoking pot inside the building. I was also told by the woman smoking pot I should get my child out of the smoke. When I told the staff they did nothing. When i checked in I specifically asked the employees if my room was smoke free and they assured me the whole building was a smoke free building. Which it clearly isn't because they did nothing when I reported the incident.
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2017-04-22
Review By: Thelma
What's Good: Unfortunately not much
What's Bad: I don't mean to sound negative but this was one of the worst trips I've ever taken :-( the air conditioning did not work the pool close early the restaurant bar closed early everything that I wanted to use was either not working or closed before 10 o'clock :-( I understand it's a weeknight but come on. I was very disappointed and unless something is done I probably will not stay at the Radisson again!
Comments: Very disappointed
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2017-04-19
Review By: Chuck
What's Good: Some security cameras, but could not confirm monitoring
What's Bad: Service, cleanliness, overall condition
Comments: Very poor
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2017-04-19
Review By: stephan
What's Good: Service was great. Restaurant was great. Lounge was great. Place was lovely.
What's Bad: I couldn't get ANY sleep because the LOUD heating system was on THE ENTIRE TIME.
Comments: beautiful
Customer Rating: 8.6
Review Description: Excellent
Type of Traveler: Couple
Date of Review: 2017-04-03
Free Internet
Free Parking
Free Airport Shuttle
Swimming Pool
Fitness Center
Pets Allowed

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