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$169 /Per Night Book Now

The James New York


A seasonal rooftop pool, a celeb-chef restaurant and a cool SoHo location thrill our guests at the non-smoking The James New York, which features lavish rooms and a year-round rooftop bar. Inspired by the eclectic neighborhood of SoHo, The James Hotel boasts 114 rooms designed in an upscale residential style. Accommodations feature reclaimed wood floors, custom-designed furniture, 42-inch, flat-panel TVs, iPod docking stations and coffeemakers. The oversize windows provide superb city views. Glass-enclosed bathrooms have rainfall showerheads and Turkish cotton towels. The hotel’s seasonal rooftop pool is a great place for a dip in the warmer months and the all-season rooftop bar sports Hudson River views. There’s also a noteworthy on-site restaurant serving hearty American fare, helmed by celeb chef David Burke. Pets are allowed, and parking is available for an additional fee. Anchoring the southwest corner of the vibrant SoHo neighborhood in Lower Manhattan, The James New York is within walking distance of shopping, dining and nightlife, as well as the Canal Street subway stop for transport throughout Manhattan. LaGuardia Airport is a 20-minute drive, JFK is 30 minutes and Newark is 30 minutes away (dependent on traffic conditions). our guests say The James New York is “great for a romantic getaway” with its “beautiful” rooms sporting “fantastic beds” and its “super-friendly staff,” which altogether add up to an “amazing experience.”

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Regular Price $365


Price
$169
Book Now
Neighborhood SoHo - Tribeca
Regular Price 365
Review Rating 8.5
Country United States of America
State/Province NY
Category
Review By: Mikelina
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2019-08-06
Review By: Colette
What's Good: Location was great and room was lovely
What's Bad: Room size was spacious for NYFront desk and Bell staff really helpful and friendly
Comments: Excellent and helpful staff
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-07-21
Review By: Samu
What's Good: Great location
What's Bad: The hotel is already quite worn, overall not the experience you would expect for a five start property
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2019-07-18
Review By: Alejandro
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-07-18
Review By: Tori
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: review category group of friends
Date of Review: 2019-07-17
Review By: Alexandre
What's Good: Location and room
What's Bad: No fun carrying luggage down the stairs when lobby elevator is down.
Comments: I liked it!
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2019-07-14
Review By: Anonymous
What's Good: Good location
What's Bad: Had to wait four hours after official check in time to get into room. Poor WiFi
Comments: Very disappointed
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2019-07-12
Review By: Timw
What's Good: Friendly staff and nice looking rooms, bathroom was a good size
What's Bad: The weird noise that sounded like someone dragging a body through the air con vents in the ceiling were casually excused as 'elevator noise' by reception but for a hotel in this price range i have never experienced such a thing. It was continuous and unsettling. Also, on check in the room AC had been cooled to 60 degrees and it was like a fridge. The in room coffee and milk was of the cheapest variety, disappointing after the better quality coffee bags I have enjoyed in less 'rated' properties Not impressed.
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2019-07-10
Review By: Rob
What's Good: Location, clean
What's Bad: Size of room. Noise from elevator. Lights that didn’t work.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-07-09
Review By: Julia
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-07-05
Review By: Kalisha
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2019-07-04
Review By: Tyler
What's Good: Look, the location and the views from the rooftop pool and room were tough to beat. There's truly nothing like sipping coffee and drinking in the World Trade Center and the meandering Canal St. traffic from the comfort of your own room. The art, design, and mindful touches make this hotel difficult to leave. The staff is responsive and courteous. From the artisan bath products to the glass carafe of water (no plastic!), you can tell many, many aspects of the hotel were part of a very intentional vision.
What's Bad: All that being said, it was my first visit here and felt like a total afterthought as a guest. My check-in was short and I didn't get the rundown spiel that everyone else in line got. I was under the weather and had to advocate for every little minor thing: I got my room key, but can you bring my bags up? By 7am, I had eaten the scones and drank the free coffee in the lobby, but the signs are incorrect claiming there was breakfast available at the hip Jungle Room. It was closed? It's 8 am and the only morning I can enjoy the infamous rooftop pool and I have to beg for the elevator to adjust so I can go up? I have to ask for towels? And even the lounge chairs to be set up? Really? What did I pay for exactly? The manager seemed kind, but anticipating guests' needs seemed to be secondary to accommodating the cool summer special event and late night crowds on-property. Disappointed.
Comments: Inspiring views and hotel design...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2019-07-01
Review By: Cynthia
What's Good:
What's Bad:
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: solo traveller
Date of Review: 2019-06-18
Review By: Kevin
What's Good:
What's Bad: Everything great but sheets had a stain
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-06-17
Review By: Barbara
What's Good:
What's Bad:
Comments: Disappointing
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2019-06-17
Review By: Abdullah
What's Good: Location Only
What's Bad: 1- the air condition was VERY noisy it’s like sleeping next to a broken fridge. Imagine waking up every 25min because of the sound,, We told them about it not nothing was done. 2- having the Roof top bar is making the elevator busy at night. 3- isolation is very week where you hear everything outside the room door.
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-06-16
Review By: Mattheus
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-06-12
Review By: Mandy
What's Good: Location was fantastic. Rooms were very clean with comfy beds. Coffee and pastries in the morning and cheese and wine in the evenings was lovely. Used items (up to $10) in the minibar daily as we were being charged for this anyway. Most of the staff were friendly.
What's Bad: The roof top bar seems like a good idea however the noise from this goes straight down the lift shaft and is VERY loud in the corridors. We were checking in late due to our flight time only to be told that the only room available was on the floor below the bar, even though we requested a quite room. We should have checked into another hotel, it was horrific! Also the receptionist LIED about what time the bar was closing. She gave us free earplugs but they didn't help. However we were moved the next day. After a huge mix up with moving our luggage to the new room which the staff were arranging we eventually ended up in a lovely room.
Comments: Overall a lovely stay in...
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-06-11
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-06-10
Review By: Tristana
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2019-06-05
Review By: Emily
What's Good: The most disrespectful manager and employees and as soon as you mention booking.com the manager said you should have booked directly and became nasty and rude. Disgusting.
What's Bad: Read above . How about common courtesy
Comments: Never again
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: review category group of friends
Date of Review: 2019-06-03
Review By: Steve
What's Good: The location was perfect.
What's Bad: Everything. The staff was slow and unresponsive. It took four calls over a day and a half to get my window in the room fixed, it took 10 rings before someone answered the guest services phone, and it took another four calls to get a bellman to my room for a request and then he went to the wrong room. Additionally the bartenders and staff at the rooftop bar were arrogant, rude and acted bothered.
Comments: Tired, slow, inexperienced and arrogant
Customer Rating: 5
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2019-05-31
Review By: Joseph
What's Good: Location of hotel
What's Bad: No remote for the television. Called down to front desk multiple times and never brought to our room. On our last day, we were able to get a remote.
Comments: Would come back for sure!
Customer Rating: 7
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-05-30
Review By: Rogerio
What's Good: Location and facilities
What's Bad: Service could be better
Comments: Nice place downtown
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2019-05-29
Review By: Sana
What's Good: The staff was amazing
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-05-23
Review By: Laura
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2019-05-21
Review By: John
What's Good: Our air BnB apartment was a disaster.Could not stay there.We found The James hotel.A god send.The reception ladies we’re welcoming and absolutely wonderful.Understood our dilemma.They actually lifted our spirits.The room was fantastic.Cant praise this hotel enough.
What's Bad: Modern.clean.Great location.Jimmys bar on roof top awesome.
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2019-05-15
Review By: Mark
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-05-10
Review By: Danial
What's Good: Nothing
What's Bad: My view was the worst thing I’ve ever had in a hotel in my life. The hotel did not even have a breakfast hall. I dont recommend this hotel to anyone.
Comments: Very bad
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2019-05-09
Review By: Hernan
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-05-08
Review By: Danielle
What's Good: Great location. I love the views.
What's Bad: Nothing
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-05-02
Review By: Anonymous
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2019-05-01
Review By: May
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-05-01
Review By: James
What's Good: Friendly staff. Heated bathroom floors. Decent rooftop bar for the area. Super easy walking access to Soho shopping.
What's Bad: It was marked on booking.com as a 5-star hotel. But it seemed more like a 3-star hotel (by global standards) when we showed up. The rooms don't look like the photos on booking.com, and I've experienced this a few times while using booking.com... The thermostat was stuck on a temperature setting that was too cold for us. The beds were very soft and caused us some back pain so we ended up sleeping on the floor. There was no regular coffee in the room, only decaf, so we called the housekeeping staff to bring regular coffee. It took 3 calls and 30 minutes to get it. Then, the next day, they hardly cleaned the room and again didn't give us regular coffee. So we had to call the housekeeping staff again to re-clean the room. I would say that the hotel has probably checked off many of the amenities necessary to be classified as a 5-star hotel, but it was definitely a 3-3.5-star experience for us.
Comments: Not as pictured.
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-04-21
Review By: Ellen
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-04-21
Review By: Catherine
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-04-21
Review By: Cheryl
What's Good: Modern minimalistic
What's Bad: No lounge/bar to have tea and coffee and drinks
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2019-04-19
Review By: Maura
What's Good: Very comfy bed but small room with nowhere to be except bed.
What's Bad: Too expensive
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2019-04-18
Review By: Frances
What's Good: Receptionists and front desk staff were very friendly. Rooms were good size for NYC and bathroom was amazing. View from rooftop bar was incredible. Free wine at 6pm every evening a lovely touch. Location great with easy access to subway and main Soho a short stroll away.
What's Bad: Noise from Jimmys bar on a sat night is very loud if you have a room higher up. Welcome cocktails are only given if you book dinner at the restaurant which is very misleading. Check your bill carefully, items from mini bar were added that I didn't take.
Comments: Fantastic location and great value,...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category group of friends
Date of Review: 2019-04-11
Review By: Brian
What's Good: Restaurant is awful , room was very average , worn out , curtains did not close
What's Bad: The room , very average room
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2019-04-10
Review By: Julianne
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2019-04-06
Review By: Hilmar
What's Good: Roof top
What's Bad: Crowd/people at the roof top bar, seams like the hotel guest are not priority for the bar. The bar is more like a club for other that hotel guest today, was not few years ago and is not meeting the same atmo and class like the rest of the hotel creates. Sad becouse the hotel and the roof top area is fantastic!
Comments: Still in love with the...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-31
Review By: Kassandra
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-31
Review By: Maurizio
What's Good: Hotel has great facilities. Rooms renovated and decorated beautifully. Very good location.
What's Bad:
Comments: Great getaway hotel in NYC
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-29
Review By: Anna
What's Good: The location was great. Room was decent size.
What's Bad: The value for money was terrible. The hotel added a fee of $40 a day for complimentary wine hour and coffee & scones hour, but no one explained how we can actually get these things, where the coffee and scones were. How to obtain this so called complimentary service. It was like we were tricked into this extra payment as it was not optional. The rooms were not very clean. The fridge was not refilled. When asked for extra towels or milk we had to call reception more than once. Overall we were very disappointed with the hotel, we felt like we were let down with the service, the facilities and overall it was no value for money. We will not be staying here again.
Comments: Poor Value for Money, cleanliness...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2019-03-27
Review By: John
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-03-24
Review By: Ville
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2019-03-24
Review By: Anonymous
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: review category group of friends
Date of Review: 2019-03-23
Review By: Geoffrey
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-21
Review By: Marc
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2019-03-21
Review By: Jennifer
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-03-17
Review By: Joel
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2019-03-17
Review By: Jody
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2019-03-16
Review By: Ilit
What's Good: Location, great rooms, awesome view
What's Bad: Check-in got delayed and I had to give up the King room I paid for and got a Queen room - NO DISCOUNT OFFERED!
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2019-03-14
Review By: Peter
What's Good:
What's Bad: Mini bar only refilled every 3 days or so.
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-03-14
Review By: Janet
What's Good: The hotel was very comfortable, and the location was amazing. I felt very safe in the area as a solo female traveller, and I loved the choice of great restaurants close by. The door men were particularly welcoming and helpful, especially Kenny. Thanks guys!
What's Bad: I tried to contact the hotel numerous times by email before I arrived and had no response.! I ended up having to phone from Australia.
Comments: I loved The James and...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-03-13
Review By: Peter
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-03-13
Review By: Anonymous
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2019-03-10
Review By: Roy
What's Good: Location , bed, shower
What's Bad: Price, cleanliness, tap water
Comments: Nice place but not the...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2019-03-10
Review By: Anonymous
What's Good: No way to get a reply from staff when I tried to book an airport pick up for my arrival. I had to chase them several times.
What's Bad: Sheets were itchy.
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2019-03-10
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-03-08
Review By: Kathleen
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-07
Review By: Anonymous
What's Good: Great location and great views. Most of the staff were very helpful and kind.
What's Bad: Front desk person would not let me get my key as I used my partners name a the primary when booking though i paid for everything.. was mess after a long travel and she was not helpful-- basically saiying i had to wait til she got there to get my room. had to call her and ask 20 questions before i was able to proceed. no apologies.. could of been handled much better in my opinion. I have stayed at several hotels in this area for around the price. The James rooms and hotel were modern but worn. Paint chips, worn floor, stains on curtains.. Light was out on the bed stand and asked if they could fix it but never got done. Not what was on the photos nor what i was expecting.
Comments: Good location but hotel was...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-02-24
Review By: Caleb
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2019-02-22
Review By: Denis
What's Good: The staff is incredibly nice and helpful.
What's Bad: All good
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2019-02-21
Review By: Patti
What's Good:
What's Bad: no toiletries in room and we had one towel
Comments: disappointing
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-02-20
Review By: Nicholas
What's Good: I thoroughly enjoyed the gentlemrn at the front door, very nice, saying hi or bye everytime we popped in or out! The view of the freedom tower was excellent. The James rooftop bar was great especially since there was a 50 foot walk back to my room including elevator ride. The short walk to all of the restaurants and shopping district was fantastic as well. The 6pm wine welcome hour was a great touch as well!!
What's Bad: The bed was not comfortable, my fiance and I both are at home with sore backs.The floors were very thin, I know because the woman in the floor above with high heels at 2am was very noticable.Moving the nightstand revealed what looks like a total disinterest in finishing renovations, looks like something you'd hire a craigslist contractor to work on (the poor moulding job and floor work)All in all, we prefer the Domenick, which was booked, we will go back to them. So much for giving change a try.
Comments: The view Wow'ed but the...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-02-19
Review By: Suzanne
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-02-19
Review By: Birthday
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2019-02-19
Review By: Mike
What's Good: Very clean, Outstanding location!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-02-18
Review By: Lisa
What's Good:
What's Bad:
Comments: Great hotel, with awesome staff...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2019-02-18
Review By: Anonymous
What's Good: I love the location of the property. It’s in Soho, not too crowded but also not too polluted location.The staff were really nice and helpful.
What's Bad: They need to exchange/ wash their curtains and blinds because in they have some stains on it. The bathrobes are over washed, they don’t look new and fresh anymore.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-02-16
Review By: David
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2019-02-15
Review By: Supriya
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-02-14
Review By: Tobias
What's Good: This is a great hotel, friendly staff and great location with the size of the rooms surprisingly large.
What's Bad:
Comments: Perfect for exploring SoHo!
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-02-08
Review By: Micheal
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2019-02-07
Review By: Sam
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2019-02-03
Review By: Anonymous
What's Good: Quiet, stylish and comfortable
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-01-28
Review By: Cat
What's Good: The aesthetic was amazing. Rooms were beautiful and functional. Loved the Jimmy bar.
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-01-26
Review By: Jeanmyqueen
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-01-25
Review By: Alana
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-01-22
Review By: Denis
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2019-01-21
Review By: Anonymous
What's Good: Wine happy Hour was great!
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: review category group of friends
Date of Review: 2019-01-20
Review By: Joe
What's Good: The bathroom was absolutely beautiful. Wood floors in the winter made the room feel a bit cooler, perhaps a rug would go a long way. But the room overall was absolutely beautiful, modern, and clean.
What's Bad: It's super nitpicky, but the wood floors made the room feel much colder, especially in the winter. They provide a fantastic look, but a rug of some sort might go a long way.
Comments: Beautiful, modern room in a...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-01-18
Review By: Travis
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-01-18
Review By: Jill
What's Good: comfy bed. superb location. great views from the higher floors. The new restaurant is good if somewhat pricey!
What's Bad: It was extremely noisy, both from the corridors into the rooms and as i was located on floor 17 directly under the bar it was horribly noisy in the evenings. The bar staff were more than a little off hand.
Comments: Pretty good. what i had...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2019-01-17
Review By: Yair
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2019-01-16
Review By: Paul
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-01-16
Review By: Anonymous
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2019-01-15
Review By: Sophie
What's Good: The staff were extremely attentive
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-01-14
Review By: Margot
What's Good: Beds were comfy. Wine and cheese each evening was a great way to end a day exploring the city.
What's Bad: It was a bit expensive to not have breakfast included in he price.
Comments: Beautiful hotel in a great...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2019-01-14
Review By: Dennis
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2019-01-13
Review By: William
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2019-01-12
Review By: Anonymous
What's Good: Great location , Staff was very polite, and accommodating. Concierge was absolutely the best!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-01-11
Review By: Theresa
What's Good: Comfy bed, and quiet. Was able to get good sleep yay! Housekeeping did not clean our room but refilled the snack tray ? Mmm is it because you charge for that ? I had to call to get water and fresh clean towels
What's Bad: Housekeeping filled up our snack tray, but did not clean our room. I had to call to request fresh cleans towels and water
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-01-08
Review By: Lesda
What's Good: The service was excellent. I was addressed by my name and my requests were met with a smile every time. The room was lovely with floor to ceiling windows and very little outside noise.
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2019-01-07
Review By: Rebecca
What's Good: Very comfortable bed, great shower and beautiful view (14th floor). Super close to the subway and walking distance to many attractions, bars, restaurants etc. highly recommend!
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2019-01-06
Review By: Aleeuw
What's Good: The staff was really great! They did their best to provide me the best experience. The hotel is boutique hotel, so its style and design is what I prefer. I liked the outlook of the bathroom a lot.
What's Bad: For a superior king room it was really small. I have been in many hotels and this room looked more like the cheapest one in the hotel. In addition, I was also expecting that the bathroom would be better equipped in terms of products as well as a bath tub. In addition, I paid for a city view however all rooms except the status of liberty ones have a city view. So I was expecting a beautiful city view and got nothing special.
Comments: Beautiful hotel, not really worth...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2019-01-06
Review By: William
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2019-01-06
Review By: Sarah
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2019-01-04
Review By: Kesslie
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2019-01-04
Review By: Thierry
What's Good: Stuff was friendly. Great location.
What's Bad: Size of the rooms.
Comments: Stuff and location are great...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2019-01-03
Review By: Aisha
What's Good: Location near to most hype places in downtown
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-01-02
Review By: Haimanot
What's Good: I like how clean it was
What's Bad: It was a bit small for my taste but it was nice
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-01-01
Review By: Dodogueventer
What's Good: Location and complimentaries
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-12-31
Review By: Alessandro
What's Good: Couldn't get over the view of One World Trade from our room. Too amazing. Staff was great. Location was perfect. Rooftop bar was amazing.
What's Bad:
Comments: Couldn't have asked for more.
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-12-26
Review By: Mark
What's Good:
What's Bad:
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2018-12-26
Review By: Jack
What's Good:
What's Bad:
Comments: It was perfect in all...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-12-25
Review By: Luis
What's Good:
What's Bad: No breakfast at all
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2018-12-21
Review By: Gb
What's Good: Nothing about this hotel was remotely likeable.
What's Bad: I was less than impressed with this hotel. I had specifically booked to be able to make use of the rooftop which was closed for a private event - this was not advertised anywhere prior. The staff were extremely unaccommodating, rude and robotic. I will not be staying here again, nor will I recommend it. The staff have also taken payment twice and I am having to deal with incompetent assistance in which to retrieve my money.
Comments: I wish I hadn't.
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2018-12-19
Review By: Patrick_ibrahim
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: solo traveller
Date of Review: 2018-12-12
Review By: Jqcn
What's Good: The location is really perfect, which is about 2 mins walk to SOHO.
What's Bad: My room has not been cleared during the first day of my stay. I called to require house-keeping, but no one showed up. I ended up with asking for some new towels and 2 dollars tips.
Comments: Good location but poor services.
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2018-12-11
Review By: George
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: solo traveller
Date of Review: 2018-12-07
Review By: Anonymous
What's Good: Excellent location, friendly staff!
What's Bad: A little bit overpriced, I ordered room service and the food was not good.
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2018-12-03
Review By: Camelit
What's Good:
What's Bad:
Comments: Very poor
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: solo traveller
Date of Review: 2018-11-30
Review By: Nancy
What's Good: Great location and friendly staff. They also serve complimentary La Colombe coffee in the mornings as well as some delicious scones.
What's Bad: Rooms on the higher floors get quite a bit of noise from the rooftop bar on the 18th floor. We were on the 16th and still heard the music from the bar.
Comments:
Customer Rating: 8
Review Description: Very Good
Type of Traveler: Traveling as Couple
Date of Review: 2018-11-24
Review By: Anonymous
What's Good:
What's Bad: The price was extortionate for 1 night $700 for plus taxes. 3nights $1150 plus taxes. Booked the further 3 nights & $200 discount given eventually after major complaint. Booking could not be undone & amended. RIP OFF for size of room given, even after upgrade ☹️
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2018-11-24
Review By: Julieta
What's Good: Thanks jimmy and Eric for your help witho the bikes, and the last minute taxi to the airport , you are amazing !! Hole see you soo. !
What's Bad:
Comments: Muy buen hotel excelente atención...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-11-20
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-11-18
Review By: Marc
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-11-13
Review By: Thomas
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2018-11-10
Review By: Grzegorz
What's Good: Apart one thing it's a great hotel, but...
What's Bad: Be very careful because they probably will charge you more than you should pay - first day we came they said that we should pay more than 180$ from booking price (that incudes already every taxes and 'facility fee'). We told tham about this more than 3 times and they did nothing to talk to booking and make things clear. For me it's totally unacceptable and it's nothing less than a try to cheat. At the end we conntact booking and after a few mails they (not hotel) will send us our money back.
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-11-09
Review By: Matt
What's Good:
What's Bad: The rooms were very beat up. Holes in some cabinet doors, stains on the curtains and the elevator made a very loud noise in our room as it moved up and down making it hard to fall asleep. I would not suggest staying here until the hotel is upgraded. It seems like they have stoped making even routine maintenance.
Comments: Disappointing
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2018-11-08
Review By: Aysha
What's Good:
What's Bad: Hotel charge fee after checkout. That I find unacceptable as they should notify us with any charges they will apply. They cant just take money from my card as they please.
Comments: Poor
Customer Rating: 3.3
Review Description: Poor
Type of Traveler: solo traveller
Date of Review: 2018-11-07
Review By: Anonymous
What's Good: Very friendly staff, comfortable lounge with access to computers, coffee and snacks, newspapers
What's Bad:
Comments: Great location, very friendly staff,...
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: review category group of friends
Date of Review: 2018-11-04
Review By: Ido
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2018-11-04
Review By: Anonymous
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2018-10-30
Review By: Lauren
What's Good: For that the hotel is its terribly overpriced, has horrible rooms & has a weird smell.
What's Bad: I didn’t like anything about the hotel.
Comments: Terrible &
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: solo traveller
Date of Review: 2018-10-30
Review By: Anonymous
What's Good:
What's Bad:
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2018-10-29
Review By: Sian
What's Good: Staff were fantastic and hotel is in a great location. Bathroom was lovely!
What's Bad: Bed slept three comfortably but ideally would have liked it bigger.
Comments: Excellent stay, would definitely recommend.
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-10-29
Review By: Anonymous
What's Good:
What's Bad: Loud. Elevators are very slow. Our room wasn’t very well maintained (stains on the walls, dents on cabinetry, hardwood floors are very worn down, and other damages throughout the room). Not expected for a 4/5 stars hotel.
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2018-10-26
Review By: Susan
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-10-22
Review By: Peter
What's Good: Super comfortable beds, great bathrooms, good wifi, personalised service (talking about you Julio of room servicde!).
What's Bad:
Comments: many repeats and many more...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-10-21
Review By: Mick
What's Good: The hotel was very clean
What's Bad: No breakfast included
Comments: Nice hotel but far to...
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-10-19
Review By: Jordenrundt80
What's Good: Roomy suite, clean, good looking, view
What's Bad: Too expensive for what you get, even in SoHo. Breakfast in restaurant not good.
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-10-18
Review By: Anna
What's Good: Hotel staff were generally friendly. Location was excellent. Right next to nice coffee shops, restaurants and shops. Loved the large windows and natural light. Also liked the distilled water.
What's Bad: I woke up to a loud, sporadic noise coming from my vent and it kept me up the whole night. I called guest services and asked for help multiple times, but they weren't able to find the source and I lost a night of sleep. I appreciated being moved the next day, but am still unhappy with the night-of. I also wished we had a comforter on the bed.
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2018-10-17
Review By: Gerry
What's Good:
What's Bad: No one at the door to help with bags
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-10-12
Review By: Anonymous
What's Good: Very hard to get ahold of staff and felt as though is was pulling teeth to get anything. Just very unorganized in my opinion.
What's Bad: Unorganized for such a beautiful hotel
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: review category group of friends
Date of Review: 2018-10-10
Review By: Andrea
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-09-28
Review By: Cristina
What's Good:
What's Bad: The room and hotel was pretty run down for the price I was paying. I would not stay there again. That said, the staff was very attentive and responsive to my complaints. Great location but then again there are several comparable hotels around the corner.
Comments: Disappointing
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: solo traveller
Date of Review: 2018-09-27
Review By: Angela
What's Good: Everything staff friendly especially (Paul, Leila and Brian) great roof top bar, free coffee in mornings, wine and cheese
What's Bad:
Comments: Great hotel walking distance to...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-09-27
Review By: Anonymous
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2018-09-15
Review By: Carol
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-09-07
Review By: Genevieve
What's Good: Staff was very friendly, helpful, welcoming. Operates as a smaller personable hotel. Loved the ambience of the outdoor spaces as well: the garden area is a welcome respite from busy city. Room was exceptionally clean and well organized; quiet. Received an upgrade. Location was perfect for us visiting family nearby.
What's Bad: Chose this hotel for the rooftop pool. Was smaller than picture indicated ; but a beautiful view. There were facility fees added which made cost more expensive than initially shown. Would have liked breakfast served in garden area.
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-08-27
Review By: Anonymous
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: solo traveller
Date of Review: 2018-08-26
Review By: Sandra
What's Good: Room was small but nice.
What's Bad: Poor lighting
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-08-23
Review By: Angelo
What's Good: Beautiful location in the heart of soho with amazing view on the Town. The staff is really welcoming and professional, always ready for your needs. The rooftop is really enchanting and the restaurant is very good! Thanks to Brian for his cordiality and for the upgrade in an awesome room.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-08-22
Review By: John
What's Good: Rooftop pool!
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2018-08-21
Review By: Ece
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: review category group of friends
Date of Review: 2018-08-20
Review By: Radouane
What's Good: Location, trendyness and staff
What's Bad: value for money (pretty expensive), pool works only till 4pm and 2pm on weekends. I had to ask 3 times to put soap before they do.
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2018-08-13
Review By: Jesse
What's Good: Great Hotel in the middle of SoHo. ROOF TOP POOL!
What's Bad: Coffee station was moved from lobby to basement restaurant.
Comments: GREAT PLACE TO HANG OUT
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: review category group of friends
Date of Review: 2018-08-12
Review By: Dusty
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-08-07
Review By: Tyna
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-07-24
Review By: Michael
What's Good:
What's Bad:
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: family with young children
Date of Review: 2018-07-14
Review By: Lisa
What's Good:
What's Bad:
Comments: Visiting my daughter in nyc....
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-07-12
Review By: Hmughal
What's Good: The rooftop pool bar is was great on the 4th of July. Great DJ that day. Other days it was ok.
What's Bad: Food options are limited, lobby is elevated.
Comments: Nice hotel, great rooftop pool.
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: review category group of friends
Date of Review: 2018-07-07
Review By: Martin
What's Good: The room was clean and comfortable
What's Bad: Most of the staff seems bored, over priced cocktail, lobby and rooftop restroom were dirty. Pool closing at 2 and then reopen at 3 but open to public means that you can't really go at the pool since it's so small... maybe consider to keep it hotel guest only until 5pm... really not on par with other hotel at the same price range...
Comments: Not going back unless major...
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-07-03
Review By: Anonymous
What's Good: Location was great!
What's Bad: We were charge to minibar items that we didnt use!!! Housekeeping was not great!
Comments: Location great
Customer Rating: 3.5
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-06-30
Review By: Edward
What's Good:
What's Bad:
Comments: Disappointing
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2018-06-28
Review By: A
What's Good: Everything!!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-06-24
Review By: Ralph
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-05-29
Review By: Michael
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2018-05-25
Review By: Lora
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-05-22
Review By: Anonymous
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-05-19
Review By: Anonymous
What's Good: The location was excellent. Close to the subway. Lots of restaurants and shopping in close proximity Loved the heating on the bathroom floor. There were snacks throughout the day in the lobby Concierge was very helpful. Great view from the rooftop
What's Bad: The room was extremely small. The basin did not drain and we had to call reception several times until it was repaired. The cleanliness was average
Comments: Enjoyable family vacation
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-05-16
Review By: Nancy
What's Good: Staff was very friendly
What's Bad: Bed was not that comfy
Comments: Great location to Soho
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2018-05-12
Review By: Worakanya
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2018-05-12
Review By: Robertico
What's Good: I enjoyed the ambience and staff professionalism.
What's Bad: I did not enjoy the breakfast.
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-05-03
Review By: Margaret
What's Good: The artwork around the hotel is really nice. It was quiet (once in your room).
What's Bad: Too busy in the evening with people non hotel guests. Waited for the elevator forever. A lot of drunk non guests. How to get from room floors down to lobby by using stairs VERY confusing. Definitely NOT a hotel for elderly people and people in a hurry/get frustrated easily.
Comments: It is also close to...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2018-05-02
Review By: Staffan
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-04-29
Review By: Heather
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-04-28
Review By: Capi417
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-04-23
Review By: Myke
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: review category group of friends
Date of Review: 2018-04-10
Review By: Anonymous
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category group of friends
Date of Review: 2018-04-09
Review By: Alexander
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2018-04-08
Review By: Daniel
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2018-04-05
Review By: Yoke
What's Good: The little touches at the lobby - free drinks coffee and scones
What's Bad:
Comments: Better than expected
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-04-02
Review By: Nehemia
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-03-22
Review By: Anonymous
What's Good: Croissants extremely flakey Greek yoghurt delicious
What's Bad: No complaints
Comments: Thoroughly satisfied with hotel which...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-03-21
Review By: Neil
What's Good: The location and the staff we really friendly and helpful.
What's Bad: The room s could have been slightly bigger, not much room to store luggage.
Comments: Overall a lovely stay, hopefully...
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-03-20
Review By: D
What's Good: Great staff and facilities
What's Bad: No dislikes at all!
Comments: Texas tourist.
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-03-18
Review By: Michael
What's Good: Great location and room.
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-03-16
Review By: Benny
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-03-08
Review By: Philip
What's Good: BED WAS FANTASTICALLY COMFORTABLE!
What's Bad: LONG WAIT TO CHECK IN. ONLY 1 PERSON AT DESK.
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-03-02
Review By: Rocco
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-02-22
Review By: Michael
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-02-07
Review By: Nicole
What's Good:
What's Bad: The lighting in the bathrooms is awful!
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-02-04
Review By: Zhongyi
What's Good:
What's Bad: Too small and bad facilities
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2018-01-27
Review By: Mauro
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-01-24
Review By: Randi
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-01-23
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: mature couple
Date of Review: 2018-01-22
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: mature couple
Date of Review: 2018-01-19
Review By: Courtney
What's Good: Heated floors on bathroom! Very large windows overlooking an open area in Soho -- not just overlooking a brick wall.
What's Bad: Everything was excellent, including location
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-01-19
Review By: Stephanie
What's Good: there was no security and we go attacked in the hallway
What's Bad: The pillows where uncomfortable
Comments: terrible experience
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-01-10
Review By: Victor
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-01-06
Review By: H
What's Good: Design of the hotel - especially the lobby
What's Bad: The manager was extremely rude and unwelcoming - after an 8 hour flight you expect to come in and relax, have a welcoming staff, however, the experience was the complete opposite ! Extremely bizarre vibe, almost no one in the hotel - there is no service in this hotel that would put it at a 5 star level - the staff brought up our luggage, then asked if we wanted a luggage rack, we said yes two please and they just came and put them on the floor - not even bothering to help us set up on the chair our luggage. Also, very basic breakfast, anyhow, the list is very long - to cut it short, we ended up canceling the 6 other nights, spent one night and looked for another hotel on booking - left next morning ! terrible experience, do not recommend at all and definitely not worth its price!
Comments: Hotel is overrated - terrible...
Customer Rating: 5
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2018-01-05
Review By: Anonymous
What's Good: Comfy bed, great location. The bar is really fun and the room service very nice.
What's Bad: They do not seem very good at storing luggage without losing it
Comments: Great hotel with an excellent...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category group of friends
Date of Review: 2018-01-04
Review By: Stuart
What's Good: Overall our stay was very nice. Hotel was clean and staff was helpful and friendly. We were a little surprised by how small the upgraded king room was. All in all it was a great stay. We found the locals bar - Lucky Strike near by which had great drinks (espresso martini) and great happy hour food at really good prices.
What's Bad:
Comments: Comfy boutique hotel close to...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-01-04
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: mature couple
Date of Review: 2018-01-03
Review By: Ali
What's Good: Location is perfect Staff are friendly
What's Bad: I waited more than 15 min as no one was at the reception to check me in.They charged my credit card twice. I sent an email to inform them about the double charges and still waiting the refund
Comments: Been charged twice
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2017-12-30
Review By: Roseann
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2017-12-20
Review By: Anonymous
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2017-12-14
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2017-12-04
Review By: Anonymous
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: mature couple
Date of Review: 2017-12-01
Review By: Anonymous
What's Good: Super friendly and helpful staff; excellent and good value restaurant
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: solo traveller
Date of Review: 2017-11-29
Review By: Dania
What's Good: Feels personal and homey
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2017-11-28
Review By: Elizabeth
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2017-11-24
Review By: Jill
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2017-11-22
Review By: Anonymous
What's Good:
What's Bad:
Comments: Very poor
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: mature couple
Date of Review: 2017-11-21
Review By: Nathalie
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: review category group of friends
Date of Review: 2017-11-20
Review By: Rochelle
What's Good:
What's Bad: We were given an upgrade The room was. It very nice The extra space was good Had to call for a lamp in the sitting area as The was only a single globe The bathroom door lock was broken No glasses in the room It did not feel clean & bright The bath & shower were grubby
Comments: Disappointing
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2017-11-18
Review By: Anonymous
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: mature couple
Date of Review: 2017-11-13
Review By: Rochelle
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-11-09
Review By: Krisanne
What's Good:
What's Bad:
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2017-11-06
Review By: Umur
What's Good: The friendly staff from the door and housekeeping were great. The concierge was trying to be helpful, but was little better than mediocre. The rooftop bar was excellent with amazing views. The location is great as well.
What's Bad: Rooms are smaller than advertised, if and when you complain, you are told that if you pay the difference, you can upgrade. That’s ridiculous!
Comments: I came very close to...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2017-11-02
Review By: Michelle
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-11-02
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: mature couple
Date of Review: 2017-11-01
Review By: Go
What's Good: The location is excellent
What's Bad: This is my 4th stay at The James and I felt the service standard had dropped. The reception staff were functional with no real service. When we checked out, they didn't ask to take our bags to store, didn't offer to book a car (the concierge did) to the airport later that day. It was also the only time in 5 days they asked if we were having a pleasant stay. A couple of guests asked to order some coffee and one of the team replied with 'you can order from your room'. I was surprised by the brusqueness of the response, and the lack of care and effort. One day was torrential rain, yet there was no doorman helping guests find taxis or give them unbrellas Room was fine, clean etc. Bit disappointed and will probably stay somewhere else next time which is more polished
Comments: Location is fab, not 5...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-11-01
Review By: Anonymous
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: mature couple
Date of Review: 2017-10-27
Review By: Anonymous
What's Good: View, location, staff, and rooftop bar
What's Bad: food was not worth the price
Comments: Like the James but they...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2017-10-24
Review By: Angelica
What's Good: Loved The doorman!
What's Bad:
Comments: Fantastisk
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2017-10-20
Review By: Susan
What's Good: STAFF WAS EXCELLENT, AMENITIES GREAT, LOCATION EXCELLENT
What's Bad: ROOM RIGHT BELOW ROOF BAR, VERY NOISY, ROOM NEXT TO WHERE SUPPLIES WERE TAKEN TO ROOF BAR AND LOBBY, THOUGHT IT WAS OVERPRICED FOR THAT LOCATION. ALSO HAD WINE IN ROOF BAR AND WAS OVERPRICED AND NOT GOOD AT ALL...PROBABLY THE WORST PINOT GRIGIO THAT I HAVE EVER HAD
Comments: i WOULD NOT BOOK THERE...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category group of friends
Date of Review: 2017-10-19
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-10-17
Review By: Daniel
What's Good: Am. Coffee & pastry. Roof Gatden/Bar. Restaurant. Delightful & helpful staff. Very comfy bed.
What's Bad: Not a fan of sponge pillows. No scale. No makeup mirror. Marginal drawers/shelves for clothes.
Comments: Look forward to returning.
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2017-10-09
Review By: Sylvia
What's Good: My favorite part about this hotel was the beautiful rooftop with the bar snd DJ! The views we're spectacular and Amazing. Nice modern hotel with very friendly staff.
What's Bad:
Comments: Favorite hotel so far that...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-10-02
Review By: Christine
What's Good: the staff was very hospitable.
What's Bad: I was suppose to get a king and they didn't have one left because there was plumbing issue, however booking.com was unaware of that. They gave me complimentary drink ticket and food stipend, however I am vegan and do not drink, so there is no value for me. The bed was very uncomfortable and the pillows were hard.
Comments: overall not worth the money...
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2017-10-02
Review By: Daniel
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2017-10-02
Review By: Anonymous
What's Good:
What's Bad: The maintenance in the room. was sloppy. The shower had been repaired, but they used a coffee coloured filler when the tiles were black and grout charcoal. The wooden veneer table in the room had also been repaired with the same coffee coloured materiel, as in the shower, It was not sanded and did not blend with the colour of the table.
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2017-09-28
Review By: Anonymous
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: mature couple
Date of Review: 2017-09-26
Review By: Roman
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2017-09-23
Review By: Asha
What's Good: The location was great. And we booked the corner room which had a good view and lightings
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-09-16
Review By: Eveline
What's Good:
What's Bad:
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2017-09-16
Review By: Nico
What's Good: The corner suite's view
What's Bad: I was supposed to have "early" check in at 2pm, but the room was not ready until 230pm
Comments: Excellent boutique hotel in the...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category group of friends
Date of Review: 2017-09-11
Review By: Theodora
What's Good: Nice lobby, free coffee and scones/ wine and cheese
What's Bad: Didn't love the surprise $30 'resort fee'...... Did I miss it in the small print on booking.com?
Comments: Nice and airy -- surprising...
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: solo traveller
Date of Review: 2017-09-11
Review By: Anonymous
What's Good:
What's Bad: Rooms were tiny even though they were advertised as among largest in NYC.
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: solo traveller
Date of Review: 2017-09-10
Review By: Dorothy
What's Good: bed was super, and floor protection was super!!!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2017-09-07
Review By: Anonymous
What's Good: location, polite staff, rooftop bar
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2017-09-05
Review By: Robert
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2017-09-05
Review By: Phillip
What's Good: The view from the rooftop bar
What's Bad: The $30 a day "resort" fee that was added to my bill. The elevator repeatedly would not go to or from the roof so we had to use the service elevator As hotel guests we would expect to get some priority for seating in the rooftop bar The in-room coffee making facilities were totally inadequate
Comments: Good location but some irritations,...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: review category group of friends
Date of Review: 2017-09-03
Review By: Hayley
What's Good: The little treats in the lobby, the service and the rooftop pool.
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2017-08-26
Review By: Fi
What's Good: Friendly staff, lovely small pool on top deck but should be open until later in day (closed 4pm) V easy for subway and good rooms. Great views of city from gym
What's Bad: pool closed too early in afternoon especially at weekends
Comments: Would stay again, especially summer...
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2017-08-24
Review By: Meera
What's Good: The view
What's Bad: Rooms very small
Comments: Underwhelming
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2017-08-23
Review By: Ana
What's Good: Location and friendly staff, good cost-benefit.
What's Bad: You pay Uss 30 per day and is only able to use the swimming pool in very restricted hours. Most of the time guests are not allowed at the swimming pool, that is crowded of non guests. This sounds crazy and unfair to me. If you don't allow guests to use it , don't charge for it. I also had trouble twice with guests making noise and partys in their rooms.
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2017-08-20
Review By: Lamia
What's Good: Location in the "good part" of Soho, design
What's Bad: Bathroom too small
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-08-19
Review By: G Lee
What's Good: The view and location and very friendly staff
What's Bad: No ice machines but front desk was more often than not quick on having some sent up to room..and very limited room service menu
Comments:
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: Traveling as Couple
Date of Review: 2015-01-23
Free Internet
Swimming Pool
Fitness Center
Pets Allowed
Non Smoking
Accessible

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