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The Westin Long Beach


A downtown location, plush beds and a heated outdoor pool are some of the perks our guests like at the non-smoking Westin Long Beach. This pet-friendly hotel has 16 floors and 469 rooms. Guests can kick back in comfort on a plush pillowtop mattress and fluffy pillows. Rooms also include coffeemakers, wet bars and designer bath amenities. If you’re feeling peckish, you can follow savory scents to the on-site restaurant for contemporary American cuisine. You can work your muscles in the state-of-the-art fitness center or exercise your typing fingers in the business center. Afterwards, guests can swim some laps in the heated outdoor pool (open seasonally) or soak in the soothing hot tub. Valet and self-parking are available for a fee. The Westin Long Beach is conveniently situated in the downtown area, just one mile from I-710. You can come eye-to-tooth with sharks at the Aquarium of the Pacific, one mile away. Guests can experience history and, perhaps, see a ghost at the Queen Mary, a historic retired ocean liner that’s two miles away. Dip your toes in the sand and surf at the nearby beach, just one mile away. The hotel is seven miles from Long Beach Airport, 23 miles from John Wayne Airport and 22 miles from Los Angeles International Airport. our guests dig the convenient location “smack in the middle of everything,” “spacious rooms” and “beautiful bathrooms” at the Westin, “a true treasure of Long Beach.”

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Regular Price $254


Price
$99
Book Now
Neighborhood Downtown Long Beach
Regular Price 254
Review Rating 8.3
Country United States of America
State/Province CA
Category
Review By: Gloria
What's Good: Clean, the bed was so comfy
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-05-13
Review By: Verified Hotel Guest
What's Good: The big comfy bed. I felt like I was sleeping on a white fluffy cloud! I also enjoyed the location of my room and the small little details like the lavender essential oil offered to help me rest. I enjoyed that very much.
What's Bad: The high price parking and extra cost for WiFi use.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Solo Traveler
Date of Review: 2019-05-06
Review By: Chris
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-05-02
Review By: Jennifer
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-04-25
Review By: Michael
What's Good: Great hotel located in the heart of downtown within walking distance of some great restaurants and nightlife!
What's Bad: N/A
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2019-04-23
Review By: Verified Hotel Guest
What's Good: Access, neat, helpful staff, especially the lady who checked us in was very helpful and nice..
What's Bad: No.. coffee if made available in the evening also for guests would be good
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Family with Teens
Date of Review: 2019-04-23
Review By: Michael
What's Good: Clean, great location, good customer service.
What's Bad: Cafe was under renovation, room remote wasn't working, very expensive for an event weekend.
Comments: Overall nice visit
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-04-23
Review By: Stephanie
What's Good: The friendly staff.
What's Bad: N/A
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Family with Young Children
Date of Review: 2019-04-22
Review By: James
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-04-19
Review By: George
What's Good: Not much!
What's Bad: Overpriced $25 per person lousey selection of food
Comments: Disappointing
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: review category group of friends
Date of Review: 2019-04-16
Review By: Jeffrey
What's Good: Location
What's Bad: The hotel was under construction. So that happens from time to time. But the hotel made little attempts to compensate for the inconvenience. Just maybe when we were paying $400 per night, the coffee in the lobby could have been complimentary! And practically, they could have had better signage to tell us that told us how to get into the hotel so that clients didn't walk up two closed entrances!
Comments: Good location.
Customer Rating: 7.1
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2019-04-15
Review By: Anonymous
What's Good:
What's Bad:
Comments: Fantastic service and room. Thank...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2019-04-12
Review By: Michael
What's Good: Everything was great, bed were really comfortable, the options of room service or going down to the dining area was good. Within walking distance to event(s) and many other food options.
What's Bad: Other than the construction going on I have no gripes except for one small thing. The ergonomics of the toilet paper placement in the room was crazy, you had to turn almost 180 degrees to get said toilet paper. It should have been placed in a better ergonomic area. Simple solution was to take it off of the placement.
Comments: Great experience.
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-04-08
Review By: Kianoosh
What's Good: Every one at the hotel that I came into contact was friendly and helpful. In addition, everything was clean and nice.
What's Bad: For the price, the room was small and because of construction there was no sense of calmness.
Comments: My stay was sort of...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-04-05
Review By: Dolly
What's Good: Everything and everyone
What's Bad:
Comments: Excellent people and service
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-30
Review By: Rjhc2
What's Good: Close proximity to venue
What's Bad: Too expensive. Construction made it difficult to access (narrow hallways) the elevators.
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2019-03-20
Review By: Victoria
What's Good: The room was nice and comfortable.
What's Bad: The parking was not good. I got lost I felt like I was in a maze to try to find the hotel.
Comments: Nice and comfortable, and staff...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-17
Review By: Jay
What's Good: The bed was great. The view was expansive.
What's Bad: The building was under construction.
Comments: It was fine.
Customer Rating: 7.9
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2019-03-16
Review By: Mary
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: review category group of friends
Date of Review: 2019-03-16
Review By: Jerome
What's Good: The staff.
What's Bad: It smelled funky and the construction at the entrance was not what I expected.
Comments: It was an experience I...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2019-03-15
Review By: Jacqui
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.5
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-14
Review By: Ricky
What's Good:
What's Bad: I live four days, but the hotel just provides one bottle of water......
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-03-13
Review By: Nicole
What's Good: Friendly staff nice rooms an location
What's Bad: Lobby under construction
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-12
Review By: Eliana
What's Good: Clean.
What's Bad: My room didn’t have a minibar or the free toiletries that was in the hotels description. When I walked into the room it smelled like smoke because the previous guest taped up the smoke detector and was smoking in the room.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-03-10
Review By: Elias
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-10
Review By: Monique
What's Good: The staff
What's Bad: Wasnt aware of the construction in the front lobby and the full beds instead of queen size beds. As a guess had to pay 35 dollars to valet my car
Comments: Ok
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-03-09
Review By: Amber
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-02-25
Review By: Kristofer
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2019-02-23
Review By: Mimilicious1991
What's Good: Cleanliness
What's Bad: Door didn’t work, was given 3 sets of room keys and none worked. Inconvenient to wait for staff to open our door every time
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2019-02-21
Review By: Verified Hotel Guest
What's Good: Location is very close to everything.
What's Bad: 39$ parking. Also seems very run down. Looks like they are doing some remodeling but that only adds to the messy look exterior. Rooms are ok. Halls seem haunted for some reason. Maybe the lighting color. Idk
Comments:
Customer Rating: 7
Review Description: Good
Type of Traveler: Family with Young Children
Date of Review: 2019-02-19
Review By: Sharon
What's Good: Ni
What's Bad: Nice and friendly staff, great view
Comments: Just what I needed to...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2019-02-15
Review By: Diana
What's Good: Quiet check out was quick and easy.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-02-07
Review By: Jill
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2019-01-30
Review By: Patrick
What's Good: Everything was great,from the moment we checked in to the moment we checked out.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-01-24
Review By: John
What's Good:
What's Bad: Cold floor in the bathroom.
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-01-15
Review By: Hugh
What's Good: Fitting machine is already installed inside the room
What's Bad: N/A
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2019-01-10
Review By: Sigrid
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2019-01-06
Review By: Suzie
What's Good: Bed is comfy but that's about it
What's Bad: This is the only hotel in this era that does not have free wifi, on top of the exorbitant parking charge. and several times I need to ask for water, coffee, body lotion to be replaced
Comments: I should have stick to...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-12-30
Review By: Anonymous
What's Good: Staff very friendly and helpful.
What's Bad: The TV didn't have a viewing channel guide.The room didn't have good air circulation. Got stuffy sometimes
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-12-29
Review By: Brittany
What's Good:
What's Bad: The pillows were to stuffed
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-12-27
Review By: Khaneidra
What's Good: Everything!!!
What's Bad: Everything was great!!!!
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-12-27
Review By: Catherine
What's Good: Location
What's Bad: They didn't have Fox News available on their TV channels
Comments:
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: Traveling as Couple
Date of Review: 2018-12-17
Review By: Elsy
What's Good:
What's Bad:
Comments: So so
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-12-16
Review By: Diana
What's Good:
What's Bad:
Comments: Perfect
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-12-12
Review By: William
What's Good: I had the room reserved for a week and paid. We changed the couple to Wednesday, spoke with registration put the name under staff Suggs and hotel was over booked? Sent her to another Hotel and then she came back on Thursday. Total fiasco when it was
What's Bad:
Comments:
Customer Rating: 1
Review Description: Very Poor
Type of Traveler: Traveling as Couple
Date of Review: 2018-12-10
Review By: Janine
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-12-07
Review By: Peter
What's Good: The early check-in room was ready at 11am
What's Bad:
Comments: Comfortable
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-12-02
Review By: Slymgoodie
What's Good: The location was awesome, slept amazingly comfortable beds. Quiet as well
What's Bad: There were a couple of rude staff members. One young lady had a snobby attitude . Also, the room housekeeping was on the floor , i had drank all my bedroom coffee the day and night before and wanted a cup before i checked out. She told me no at first, then after asking my room number, she said hold on while she checks.,as if to see if i stayed there...
Comments: The Westin now the BEST...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-12-02
Review By: Rachael
What's Good: Location, facilities and staff are friendly and service was good
What's Bad: No usb Charger sockets for phones, internet access not included free when staying at hotel
Comments: I loved the location and...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-11-29
Review By: Lynda
What's Good: Everything but not the inroom cooler instead of a refrigerator! We bring Veggies and Fruit so disappointed inthat
What's Bad: No Refrigertor
Comments: Great Hotel and Location would...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-11-29
Review By: William
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-11-29
Review By: Rien
What's Good: The bed and furniture
What's Bad: View from the room, no seaside
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-11-28
Review By: Anonymous
What's Good: The quality and price
What's Bad: The pool was close at 11 and there was too much nosise the room was great
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-11-28
Review By: Nataly
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2018-11-27
Review By: David
What's Good: location
What's Bad: bad beds
Comments: great location which alounds pets,...
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2018-11-24
Review By: Ryan
What's Good: Location was amazing.
What's Bad: Room did not get very cold. Very comfortable sleep
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-11-16
Review By: Angelita
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-11-15
Review By: Yi
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-11-15
Review By: Megan
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2018-11-12
Review By: Kenneth
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2018-11-12
Review By: Peter
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-11-10
Review By: Sylvia
What's Good:
What's Bad: N/A
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-11-08
Review By: Vijay
What's Good:
What's Bad: Breakfast could be improved
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-11-06
Review By: Kevin
What's Good: I've been here before, and will likely come here again in future trips. Wonderful location, right in the middle of the "beach scene" and the downtown business center. Great breakfast, possibly the best breakfast buffet I've enjoyed in the US. (Sorry, a hotel in London, UK still has the best one I've ever had.)
What's Bad: Nothing comes to mind.
Comments: Great location, great breakfast buffet,...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2018-11-05
Review By: Ruben
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2018-11-05
Review By: Collette
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-11-04
Review By: Anonymous
What's Good:
What's Bad: I requested amenities and did not receive them.
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: review category group of friends
Date of Review: 2018-11-03
Review By: Charles
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-11-02
Review By: Verified Hotel Guest
What's Good: I opted to pay the $4 extra to valet my car and had an easy time contacting the staff and dropping off and getting out my car. I did not spend too much time in the hotel, mostly to sleep, so having this service to get to and from was an excellent amenit
What's Bad:
Comments:
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: Solo Traveler
Date of Review: 2018-10-30
Review By: Wei
What's Good: Fitnesses center is good and room is very comfortable
What's Bad: The stuffs were not really hospital, they were so cold.
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-10-30
Review By: Theodore
What's Good: the service team left my husband a balloon bouquet with candy and a card, they all signed it .. Demi, Dale, and Gabby best ever.. love the Westin Long Beach
What's Bad: was great
Comments: will stay again very pleased...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-10-24
Review By: Sebastian
What's Good: Great location! Great staff! Gotta love the heavenly beds!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-10-22
Review By: Cristina
What's Good:
What's Bad: No WiFi no good service
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2018-10-22
Review By: Derek
What's Good: Good location, relatively inexpensive. Staff was pleasant and accommodating. Clean and quiet. Room service was quick.
What's Bad: I was not able to reach the front desk prior to my stay to check on my reservation due to either a technical issue with the hotel or their lines were actually busy every time. Either way, it was a little frustrating.
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-10-22
Review By: David
What's Good: Liked everything it was beautiful perfect location!
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-10-22
Review By: Edmond
What's Good: Close to Convention Center
What's Bad: Parking is expensive
Comments:
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: Business Traveler
Date of Review: 2018-10-19
Review By: Eddielyn
What's Good: Booked this hotel for the Hubby’s work trip.... He loved it! He said we will definitely stay there again when we are in the area!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-10-18
Review By: Anonymous
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2018-10-17
Review By: Rigoberto
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-10-16
Review By: Miriam
What's Good: Loved room service! I was in need of a toothbrush and it was delivered in a timely manner!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-10-15
Review By: Janet
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-10-15
Review By: Stephanie
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-10-10
Review By: Benjamin
What's Good:
What's Bad: Over priced and staff stuffed us around with early check in. Poor management and training of staff.
Comments: Disappointing.
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2018-10-06
Review By: Anonymous
What's Good: Staff were professional. Comfortable bed. Stayed on 15th floor and the room had a view of the Queen Mary. : )
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-10-06
Review By: Nuno
What's Good:
What's Bad:
Comments: Went to the “Music Tastes...
Customer Rating: 9.5
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-10-03
Review By: Gloria
What's Good: Restaurant and friendly staff
What's Bad: The registration desk needs to be more friendly
Comments: Pleasssnt
Customer Rating: 7.9
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-10-01
Review By: Ladaisha
What's Good: The hotel is in a perfect location for great views and walking distance activities. The staff was wonderful and pleasant. Will be visiting again!
What's Bad:
Comments: Wonderful stay in Long Beach
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-10-01
Review By: Connie
What's Good: Everything
What's Bad: Nothing
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-09-25
Review By: Scott
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-09-24
Review By: Nancy
What's Good: We had a wonderful 2 night stay at the Westin for a wedding! The room was was extremely spacious and clean, not to mention the great view! The location is amazing! Only a 7 minute walk on Ocean Blvd. to the beaches!
What's Bad: Amenities were good, but can be improved - it's the small and thoughtful things that count sometimes! Would have liked to have seen: cotton swabs and q-tips, toothbrush, comb, and slippers!
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-09-17
Review By: Lily
What's Good: The property was beautiful.
What's Bad: After being offered a “complimentary upgrade” to a suite as we were celebrating my birthday, we proceeded to open our door to find a completely dirty, unmade room with trash still everywhere. They corrected it by taking us to another room, but what a first impression! The bed was extremely firm, and the pool area was rather small. Also- the room service breakfast is not what I would have expected at a Westin.
Comments: Wonderful staff but only a...
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-09-17
Review By: Mayra
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-09-13
Review By: Liz
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2018-09-05
Review By: Kevin
What's Good: Excellent food, excellent bar, great location.
What's Bad: My only disappointment was the charge for internet service. Frankly, internet service is so common, I didn't even bother to check beforehand if it was free. That was a $24 charge I didn't expect, nor appreciate.
Comments: Great food, great location, great...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-09-03
Review By: Greg
What's Good: Best thing I can say is the Grill restaurant food was very good but the service is just terrible.
What's Bad: 1: The room was greatly fatigued. Frayed carpet, horrible mildew smell. The bed was anything BUT Heavenly... I stay at Westin mostly because of the Heavenly bed .. I even bought one for my home along with all the bedding. This was a hard misshaped overused bed that was a terrible sleep. Did I mention that SMELL? yuck! I called but because I was at a conference - I couldn't change rooms easily. I have stayed at this Westin twice per year for about 8 years and last year was bad but this year confirmed it is my last stay!
Comments: Absolutely terrible!
Customer Rating: 5
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2018-08-27
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-25
Review By: Ng12345
What's Good: Shops around hotel
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-24
Review By: Lomely
What's Good:
What's Bad: The staff
Comments: Very poor
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: solo traveller
Date of Review: 2018-08-24
Review By: Natalie
What's Good: The location was great & the room had comfortable beds. Staff were friendly.
What's Bad: The room was very musty smelling and stuffy. Air con was noisy.
Comments: Good location with friendly staff.
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: review category group of friends
Date of Review: 2018-08-22
Review By: Carolyn
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-08-22
Review By: Verified Hotel Guest
What's Good: Close to numerous places to eat/drink
What's Bad: layout of bathroom was a bit odd. lighting could have been better
Comments:
Customer Rating: 6
Review Description: Pleasant
Type of Traveler: Traveling as Couple
Date of Review: 2018-08-21
Review By: Anne
What's Good: All around incredibly disappointed and would not return
What's Bad: The room smelled of mold, check in was late and difficult, refrigerator dirty and warm, the floor was loud, no late checkout, no staff asked how the experience was. Will not return to Westin properties!
Comments: Never returning to Westin properties
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-08-21
Review By: John
What's Good:
What's Bad:
Comments: UpFront & security try to...
Customer Rating: 7.9
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-08-21
Review By: Jolanta
What's Good: Very tasty breakfast, comfortable beds , very good standard
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-20
Review By: Jaime
What's Good: yes
What's Bad: parking fee
Comments: great place
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-20
Review By: Michael
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-08-14
Review By: Lisa
What's Good:
What's Bad: That they wouldnt allow us to cart down our own luggage. Also when i asked about the pool I was told it ws open to 11 pm and i was stoked. When I went to swim around 9pm it was closed for cleaning.
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2018-08-12
Review By: Ahmed
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: review category group of friends
Date of Review: 2018-08-12
Review By: Lilibeth
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-09
Review By: Jesse
What's Good: The staff was extremely nice and helpful.
What's Bad: I think the hotel room could have used a ceiling light above the main area or added lighting. It was a bit dark.
Comments:
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: Traveling as Couple
Date of Review: 2018-08-08
Review By: Darryl
What's Good: It was my 28th anniversary and the staff was great
What's Bad: N/A
Comments: It was a great stay...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2018-08-07
Review By: Mark
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-07
Review By: Brett
What's Good: The breakfast buffet was excellent, as was the service. The hotel agreed to comp my internet access which seems only reasonable and expected with a hotel in this category. Originally, there was to be a charge for internet access. The desk person was very gracious in this regard and I appreciated that. Having said that, the complimentary lobby and courtyard internet access was very spotty and unreliable at times. Access in my room was satisfactory.
What's Bad: Paid hotel guest parking was unexpected from a hotel in this category and not appreciated. I think a guest of the hotel should be able to park their vehicle complimentary.
Comments: All great except parking.
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2018-08-06
Review By: Mark
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-06
Review By: Ramiro
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.5
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-06
Review By: Indria
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-07-31
Review By: Maria
What's Good: The Westin is a beautiful hotel with an incredible staff. The location is fabulous with great restaurants surrounding it. I highly recommend it.
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Family with Teens
Date of Review: 2018-07-30
Review By: Dale
What's Good: The location is great, you can walk to local restaurants and down to the Pike. Staff was friendly and helpful.
What's Bad:
Comments: Will stay again....
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2018-07-30
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-30
Review By: Terrence
What's Good: Location,clean,great staff
What's Bad:
Comments: 3rd time staying here and...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-29
Review By: Monique
What's Good: Close to everything
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-28
Review By: Anonymous
What's Good: Location
What's Bad: Lack of service and support from car parking staff
Comments: Long Beach convenience
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-07-23
Review By: Florencio
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2018-07-12
Review By: Cheryl
What's Good: The valet parking was excellent but expensive.
What's Bad: The area. You would not think that it was beach type area . Booking.Com advised would get bathrobes, slippers and a minibar. There was one bathrobe, no slippers and no minibar. Reception advised that none of their rooms have minibars so that is a Booking.com issue
Comments: Would not stay again due...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-07-09
Review By: Natalia
What's Good: The location, the bed, the pool , lobbi , the stuff who cleaned the room.
What's Bad: Unpleasant smell in the room, like from very old things. So the air in the room is not fresh, as the windows are closed and the air is only from the old air conditioner. It is so unhealthy for a guest. Upon check in they proposed me free internet if only I subscribe as a club member, so it took the time and they asked me a lot of personal questions. But internet in the room was awful, they proposed another option to buy it for better speed.
Comments: A very normal American hotel,...
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2018-07-08
Review By: Emma
What's Good: Friendly staff, lovely hotel good location
What's Bad: Car park a bit dirty and had glass in some spaces
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-07-08
Review By: Linda
What's Good: very pet friendly and clean! loved it and will come again!
What's Bad: beds were a little too small
Comments: will stay again!
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-07-05
Review By: Brandi
What's Good: Fast easy check in comfortable bed, nice staff
What's Bad: Paying to WiFi really? Furniture in room wore down. No guide to see what’s on TV
Comments: Easy sleeping comfortable night
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-07-04
Review By: Lee
What's Good:
What's Bad: We booked what we saw in email thru you guys the last king bed. We got small double beds it was our Anniversary we had to sleep in separate and the beds were horrible both of our backs hurt terribly in , I was hunched over for 2 days. We called manager at 1230 am that night and wanted discount on our room but only breakfast which we didn't even want . One of the beds was slanted in one direction. We also called you guys at booking. Com and we were told we weren't promised a king. I am furious with both booking.com and the Westin. I will not be using either again
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-07-04
Review By: Adrian
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-07-03
Review By: Michelle
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-07-03
Review By: Kim
What's Good: Great location, right in the downtown, easy to go anywhere. The hotel is clean. Great view from our room. Friendly staff.
What's Bad: The pool is quite small. I would be much happier if I did not have to pay for parking.
Comments: I'm very happy with the...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-07-02
Review By: Hershel
What's Good:
What's Bad: Food was very expensive
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-06-29
Review By: Dina
What's Good: Check in was fast and easy. I love the option of ordering breakfast the night before, by 6:45 am our delicious breakfast was delivered to our room, we didn't waste any time and made to our meeting on schedule.
What's Bad: I had to pay for parking separately which was not clear when I made the reservation. I thought parking was included and it is not included and it is not well specified when reserving the room.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler:
Date of Review: 2018-06-28
Review By: Patty
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-06-25
Review By: Ahmed
What's Good: Location
What's Bad: Hidden taxes and fees.
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-06-20
Review By: Marisa
What's Good: Very friendly staff, good healthy food, and very accommodating for our 1 year old
What's Bad: I wish we would have asked for an ocean view room!
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-06-19
Review By: Max
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2018-06-17
Review By: Verified Hotel Guest
What's Good: Location
What's Bad: No WiFi expensive parking
Comments:
Customer Rating: 4
Review Description: Disappointing
Type of Traveler: Business Traveler
Date of Review: 2018-06-16
Review By: David
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-06-15
Review By: Colleen
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-06-12
Review By: John
What's Good: We stayed at the Westin in Long Beach because it was our Honeymoon. It was very clean and the staff was amazing. When we got into our room they left us nice bottle of Champaign on ice with some glasses of fruit. Also the whole staff signed a card for us individually congratulating us on the wedding. Super nice and thoughtful. We plan on staying at the westin next time we come back into town. We Highly recommend !!
What's Bad: The pool seemed a bit small but it was very nice and clean.
Comments: If your looking for a...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-06-06
Review By: Diane
What's Good: Location
What's Bad: Everything was great nothing to dislike.
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-06-02
Review By: Waleed
What's Good: Best location in Long Beach
What's Bad: Nothing
Comments: I Love it
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-06-02
Review By: Kim
What's Good: the employees where very nice and helpful
What's Bad: The bed had a huge dip in it, very uncomfortable. couldn't sleep, very irritating. Don't usually complain.
Comments: It was good the service...
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: family with young children
Date of Review: 2018-05-30
Review By: Anonymous
What's Good: The staff went above and beyond to help us out!
What's Bad: Wish there was a cafe downstairs.
Comments: It was the perfect place...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-05-29
Review By: Ana
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2018-05-27
Review By: Simon
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-05-27
Review By: Jenna
What's Good: Very nice room, location and staff.
What's Bad: The air conditioning in our room was nonexistent. We were so hot in the middle of the night that we didn’t sleep very well.
Comments: Very nice but hot with...
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-05-26
Review By: Rabei
What's Good: Location and staff
What's Bad: we did not get room on time also room was not cleaned to the point that my kids were scratching all day and I had to go to the pharmacy to get them a cream. Over all not clean neither the room or bed sheet and towels
Comments: unexpected bad experience from world...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2018-05-26
Review By: Nichole
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-05-24
Review By: Lidiia
What's Good: Location, pets are allowed (no extra charge, waiver signed on check-in)
What's Bad: 1) I have booked traditional room with 1 King bed via Booking.com (my choice is seen on confirmation) and got room with 2 Queen beds instead on check-in. Front-desk stuff wasn't very polite & willing to help - they insisted that I should have booked with them directly and that they got request for 2 beds from Booking. 2) Wifi is not included, overnight parking for guests - $25 per night. Quite surprise for me to see how hotel is charging for everything extra 3) My partner got nausea and puked after drinking 1 cup of decaf coffee with 2 milks from the room. Still not sure was it milk or some detergent used for coffee machine... 4) The water pressure in the shower is average, no venting options. You ended up with steamed bathroom and need to use mirror outside.
Comments: Not worth the money
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2018-05-23
Review By: Fatima
What's Good: The room was comfortable, clean & at night the view was so nice.
What's Bad: That we didnt get to experience the rest of the hotel perks as time was limited.
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2018-05-23
Review By: Dominique
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2018-05-23
Review By: Masahiro
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-05-22
Review By: Kathie
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-05-22
Review By: Tegan
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-05-22
Review By: Patricia
What's Good: Good location clean and quiet nice employees
What's Bad: There's nothing I did not like
Comments: Nice
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-05-20
Review By: Verified Hotel Guest
What's Good: Beautiful views and great proximity to downtown eateries and shopping
What's Bad: Smelled like weed and cigarettes in hallway
Comments:
Customer Rating: 8
Review Description: Very Good
Type of Traveler: Traveling as Couple
Date of Review: 2018-05-17
Review By: Marva
What's Good: The hotel had ample parking available, and the location was beautiful!
What's Bad: The ring around the tub was a bit of a surprise, but such a small thing to mention.... I was very pleased with our visit! This was a mom and grown daughter vacation trip.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Family with Teens
Date of Review: 2018-05-16
Review By: Candee
What's Good: The view from my window was beautiful! Room service and the food was excellent and I enjoyed the hot tub during my stay.
What's Bad: The air conditioning was not very efficient. The lack of free wifi I found to be incongruence with the otherwise high end services of the hotel. Lastly, the ice machine and vending machine on my floor (15th)did not work the entire time I was there.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler:
Date of Review: 2018-05-15
Review By: Verified Hotel Guest
What's Good: The bed was very comfortable
What's Bad: The AC did not seem to work properly, we had it at 66 but we woke up sweating.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2018-05-15
Review By: James
What's Good: Hotel employee at the front desk delivered exceptional customer service.
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2018-05-15
Review By: Sonny
What's Good: Pleasant,great location and hospitality. Clean and nice room.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-05-14
Review By: Vickie
What's Good:
What's Bad: The cost to park.
Comments: Good location, we walked to...
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2018-05-14
Review By: Ab654
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-05-14
Review By: Paul
What's Good: Friendly & helpful staff
What's Bad: Paying extra for the WiFi ($14 a day)
Comments: Not a bad choice
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-05-11
Review By: Gary
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-05-08
Review By: Verified Hotel Guest
What's Good: close to all the places I visit and do business or play
What's Bad: none
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Group Traveler
Date of Review: 2018-05-02
Review By: Brandon
What's Good: The front desk staff was amazingly nice and helpful. I requested a high floor and they gave me just that. My room wasn't ready, but they made up for it with a nice view.
What's Bad: The PBX/Operator team always seemed annoyed when I would answer the phone.
Comments: Very Excellent hotel!
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-05-02
Review By: Gabriela
What's Good: The staff was extremely friendly. The place is beautiful and very clean.
What's Bad: My original room had a great view. Unfortunately on a cold night, the heater in that room did not work; my boyfriend and I had to be placed in a different room without the gorgeous city view. We were compensated with vouchers for breakfast, however breakfast was really early and we woke up too late considering the fact that we had to change rooms in the middle of the night.
Comments: Overall it was a nice...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-05-01
Review By: Rolland
What's Good:
What's Bad: Hundreds of noisy children running, screaming yelling, without supervision, in the lobby and hallways, after hours
Comments: Restaurant food, service and room...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-05-01
Review By: Troy
What's Good: Staff and location.
What's Bad: Low shower head in shower. No free WiFi.
Comments:
Customer Rating: 8
Review Description: Very Good
Type of Traveler: Business Traveler
Date of Review: 2018-04-30
Review By: Harold
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-04-30
Review By: Anonymous
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-04-26
Review By: Angelo
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-04-25
Review By: Steven
What's Good: Staff was friendly and attentive.
What's Bad: Water temperature in shower was scalding hot only, did not report during stay because we were there only two nights.
Comments: Overall it was great.
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-04-23
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-04-23
Review By: Joseph
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-04-22
Review By: Anonymous
What's Good: Goog location
What's Bad:
Comments: Great stay
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-04-22
Review By: Anonymous
What's Good: Breakfast Fruit in the restaurant was lovely and fresh. It was a great location for the Toyota Indy Grand Prix. They accommodated our early check-in and stored a small bag for us when we went on a short cruise prior to check in which we appreciated.
What's Bad: Our room had no bottled water to welcome us, only one robe, one coffee cup, few bathroom items. Room was a little tired but clean. I agree with others that there seems to be alot of bedding linen! The lobby entertainment was rather quirky ... Somewhat inappropriate. No fresh fruit in lobby, no paper in the morning....little things you come to expect at a Westin.could have used extra bar staff with the full house during the indy. There was just no character at this Westin somehow.
Comments: Underwhelmed with Long Beach Westin.
Customer Rating: 7.1
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-04-22
Review By: Verified Hotel Guest
What's Good: Staff (concierge, parking attendants, and front desk) were all courteous, professional, easy to approach, and helpful.
What's Bad: Tub filled with water when I used the shower ever though the stomper was not pressed in.
Comments:
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: Solo Traveler
Date of Review: 2018-04-18
Review By: George
What's Good: Convenience
What's Bad: Staff was not as attentive as I would like them to be
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category group of friends
Date of Review: 2018-04-16
Review By: Cheryl
What's Good: Location
What's Bad: Having to pay for wifi
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-04-14
Review By: Jared
What's Good: The rooms & amenities were superb, the staff were very helpful & friendly
What's Bad: The restaurant & bar closed early on Saturday night which was a little disappointing as a large group of us were looking for a place to eat.
Comments: Great time there & most...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-04-12
Review By: Bruce
What's Good: Staff with regard to pay per view movies and service with luggage to car.
What's Bad: Shower that did not drain well.
Comments:
Customer Rating: 8
Review Description: Very Good
Type of Traveler: Traveling as Couple
Date of Review: 2018-04-10
Review By: Ryan
What's Good: dog friendly, $28 daily for valet is not bad, and very convenient
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2018-04-10
Review By: Sandra
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-04-10
Review By: Verified Hotel Guest
What's Good: Most of the staff was friendly and helpful. Check in and out was fast and easy. Great location. Room service was great.
What's Bad: Parking is to expensive $28 valet and $25 self parking. No microwave in room and only a cooler. Room is outdated and the carpet was dirty.
Comments:
Customer Rating: 5
Review Description: Fair
Type of Traveler: Family with Young Children
Date of Review: 2018-04-09
Review By: Robert
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2018-04-09
Review By: Bret
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-04-09
Review By: Anonymous
What's Good: Breakfast was great except the eggs tasted like the fake powder type eggs
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-04-07
Review By: Paula
What's Good: All the staff were incredibly helpful and professional.
What's Bad: Our tub drained very slowly; I notified the front desk upon check-out. Other than that minor issue, we had a great time.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2018-04-06
Review By: Jennifer
What's Good: Hot tub, very ckean!
What's Bad: Nothing
Comments: Enjoyable and relaxing
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-04-06
Review By: Verified Hotel Guest
What's Good: Everything
What's Bad: How slow the valet was
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2018-04-02
Review By: Dylan
What's Good: I am in LA to compete in an international sporting event, from check-in to the amazing room we had, with a treadmill and basic fitness equipment in the room, to the fantastic waiters who went the extra mile in the hotel restaurant which made our breakfast even more enjoyable. This hotel goes over and above to make your stay even more enjoyable, I can HIGHLY recommended this hotel!! Thanks to all the staff and management.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-04-02
Review By: Ashley
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-03-30
Review By: Valerie
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-03-29
Review By: Ellen
What's Good: Its location to the pier area so that we could walk to dinner and along the pier.
What's Bad: Cost of parking was high.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Family with Teens
Date of Review: 2018-03-24
Review By: Monica
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: review category group of friends
Date of Review: 2018-03-22
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-03-20
Review By: J
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-03-19
Review By: Bassie
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2018-03-17
Review By: Jeffrey
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-03-17
Review By: Joann
What's Good:
What's Bad: The sheets were not comfortable. Very stiff and not sofr
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-03-16
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-03-14
Review By: Patrick
What's Good: service in café very friendly & efficient.
What's Bad: bathtub drained VERY slowly. ice machine not working. soda machine not working.
Comments: i've said all i have...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2018-03-13
Review By: Charles
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-03-13
Review By: Yann-Jong
What's Good: Staff with extremely helpful
What's Bad:
Comments:
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: Solo Traveler
Date of Review: 2018-03-12
Review By: Larry
What's Good:
What's Bad: Some kids from other people going to toilet around pool area
Comments: Nice
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-03-12
Review By: Teresa
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-03-12
Review By: Joseph
What's Good: great location
What's Bad: nothing is included
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-03-09
Review By: Verified Hotel Guest
What's Good: Location This was our second visit, we stayed with our kids in the summer of 2017.
What's Bad: We had a double bed but the front desk did agree to accommodate us the next day to a king.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2018-03-06
Review By: Verified Hotel Guest
What's Good:
What's Bad: Parking was not included. Extra25$
Comments:
Customer Rating: 8
Review Description: Very Good
Type of Traveler: Traveling as Couple
Date of Review: 2018-03-06
Review By: Latoi
What's Good: Convenience good location
What's Bad:
Comments:
Customer Rating: 8
Review Description: Very Good
Type of Traveler: Solo Traveler
Date of Review: 2018-03-05
Review By: Luis
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-03-01
Review By: Anonymous
What's Good: The room size was great, I loved the bath tub! The bed was fantastic!!
What's Bad: It seemed a little cold....even with the heat on!
Comments: A great night away before...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-02-28
Review By: Alexandre
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-02-26
Review By: Charls
What's Good:
What's Bad:
Comments: I had a great time,...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-02-20
Review By: Arthur
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-02-20
Review By: Yvette
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-02-20
Review By: Flamont
What's Good: The bed was very very comfortable!
What's Bad: Everything was O.K.
Comments: Great visit!
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2018-02-19
Review By: Jon
What's Good: Molten lava cake scrumptious
What's Bad: Parking signs were a little confusing
Comments: A much needed, relaxing, restorative...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-02-19
Review By: Diana
What's Good: Check in was awesome. When I said I needed a drink he gave me a card for a free one! Also love the robe and the bed is always perfect.
What's Bad: Bar could use an update and hot tub was out of order
Comments: I can always rely on...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2018-02-19
Review By: Jacoblloyd
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-02-19
Review By: Steven
What's Good: Hotel employee at check-in/check-out did a terrific job. He was competent, efficient and pleasant to engage with.
What's Bad:
Comments:
Customer Rating: 8
Review Description: Very Good
Type of Traveler: Business Traveler
Date of Review: 2018-02-16
Review By: Ryan
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-02-14
Review By: Claudia
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-02-08
Review By: James
What's Good: location, nice view, good drinks easy valet and check in
What's Bad: hard bed no shower pressure
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2018-02-06
Review By: J.
What's Good: Love love love the Westin!
What's Bad: No
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Solo Traveler
Date of Review: 2018-02-06
Review By: Nina
What's Good: Comfortable bed
What's Bad:
Comments: Great Stay!
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2018-02-02
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-02-01
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-01-28
Review By: Maxie
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-01-27
Review By: Genesis
What's Good: Beautiful hotel in a beautiful location.
What's Bad: Yes! Everything is paid which is ridiculous! Expensive parking and you have to pay to use the Wi-Fi! What the heck!
Comments:
Customer Rating: 5
Review Description: Fair
Type of Traveler:
Date of Review: 2018-01-26
Review By: Nesian
What's Good: Situation
What's Bad: Nothing
Comments: Perfect
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-01-24
Review By: Kevin
What's Good: property is falling apart and needs an upgrade.
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: review category group of friends
Date of Review: 2018-01-22
Review By: Harshada_patil
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2018-01-21
Review By: Armando
What's Good: It’s in downtown and very quiet
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Business Traveler
Date of Review: 2018-01-18
Review By: Santiago
What's Good: Bed was very comfortable. Quiet room.
What's Bad: Nothing
Comments: Very enjoyable stay
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-01-15
Review By: Mike
What's Good: The bed was comfortable and the room was clean and quiet.
What's Bad: The WiFi signal was weak & kept cutting out.
Comments: A restful stay at a...
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: review category group of friends
Date of Review: 2018-01-15
Review By: Anonymous
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: mature couple
Date of Review: 2018-01-15
Review By: Verified Hotel Guest
What's Good: The comfortable bed and pillows, the pool and the location
What's Bad: Pool needed more towels
Comments:
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: Family with Young Children
Date of Review: 2018-01-10
Review By: Adam
What's Good: Location and that is it
What's Bad: This was the worst stay I’ve ever had I will never use you guys again The bed was very uncomfortable they overcharge my stay in the hallway it was very noisy couldn’t sleep
Comments: My stay was absolutely horrible
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2018-01-10
Review By: Barbara
What's Good: Checking in was very easy. Freddy was very friendly and helpful.
What's Bad: Wanted a Peloton bike in the fitness room
Comments: Had a great stay.
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category group of friends
Date of Review: 2018-01-10
Review By: Belen
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category group of friends
Date of Review: 2018-01-10
Review By: Jose
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-01-09
Review By: Marcos
What's Good: On line
What's Bad: No
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Solo Traveler
Date of Review: 2018-01-07
Review By: Jennifer
What's Good: The location and the view
What's Bad: The front desk took a long time to check in my mom ( she had to wait an hour). The keys to our room did not work and when they sent someone up to give us keys that worked they acted like we were inconveniencing them. Also parking was 25$
Comments:
Customer Rating: 5
Review Description: Fair
Type of Traveler: Group Traveler
Date of Review: 2018-01-06
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: mature couple
Date of Review: 2018-01-06
Review By: Anonymous
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-01-06
Review By: Tibor
What's Good: The location is good, and I received an upgrade. The room was great, nice design, clean, spacious.
What's Bad: Very stupid pricing policy. They charge extra for everything: parking US$25, Wi-Fi US$12, where every coffee store has free wifi! They must be kidding! I will never return.
Comments: Nice rooms but hidden costs!
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2018-01-05
Review By: Verified Hotel Guest
What's Good: The rooms are so spacious. Great view from our room. Definitely The best bed in the world!!! The staff so kind and the overall hotel experience was fantastic.
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Family with Teens
Date of Review: 2018-01-04
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: mature couple
Date of Review: 2018-01-04
Review By: Verified Hotel Guest
What's Good: The hotel had an amazing amazing breakfast with extensive selection and outstanding quality. The food quality was superb and far surpassed many Westin hotel's breakfast I've experienced. I would highly recommend getting it if you choose this hotel.
What's Bad: The standard room unfortunately is very mediocre with outdated styling and furniture. The utilities like the bathtub showed its age and drained slowly. Do whatever you can to avoid the traditional room and get a superior ones to ensure better experience.
Comments:
Customer Rating: 5
Review Description: Fair
Type of Traveler: Traveling as Couple
Date of Review: 2018-01-03
Review By: Kelly
What's Good:
What's Bad: the TV..they need a better guide and menu. and the remote you have to push it so hard..
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler:
Date of Review: 2018-01-02
Review By: Kane
What's Good: good location
What's Bad: Room smelled like mold and restaurant was over priced. Food was horrible!
Comments: Overpriced and terrible restaurant
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2018-01-02
Review By: Shannon
What's Good: Starbucks coffee. The shower was amazing. Rainfall type. Problem is they put all The towels in a rack at eye level IN THE SHOWER. My kids didn’t see so all the towels got soaked.
What's Bad: Towels in shower. No microwave or fridge in my room. I paid $511. $50 being a tourist tax? Really? Also $25 a night for parking. Door in bathroom didn’t completely close. Looked like prior water damage. Dirty baseboards in bathroom. Towels in a rack inside the shower. Normally wouldn’t complain so much but with what I paid for 1 night, I expected more.
Comments: Location good, too pricy, rooms...
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2018-01-02
Review By: Lourdes
What's Good: Windows
What's Bad: Room too small
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2018-01-02
Review By: Mohammad
What's Good: The lobby and bathrooms were pretty.
What's Bad: It was basically like a stay at an overpriced and pretty motel. Trust me when I say that I have stayed at motels nicer than this. The location was nothing special. Parking was expensive, no microwave or fridge in the room and the hotel was understaffed.
Comments:
Customer Rating: 1
Review Description: Very Poor
Type of Traveler: Group Traveler
Date of Review: 2017-12-31
Review By: Simonne
What's Good: I love the white tea aloe the most
What's Bad: That i couldn’t take the white tea aloe home
Comments: It was great and comfortable
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-12-31
Review By: Gladys
What's Good: Staff was friendly. Beautiful room. View from our window of Long Beach and the Queen Mary was stunning !!
What's Bad: I booked a king bed. They gave us double beds. This hotel doesn’t use queen beds at all. The room was stuffy. And the bathroom had no vent or air, so it was quite hot all the time. The vanity lights are so bright it was almost unbearable to turn on the light!! $28. Per day parking! No comp breakfast. Charges can add up quickly. Beware
Comments: A new year treat for...
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-12-31
Review By: Verified Hotel Guest
What's Good: Shade was broken in my room and wouldn’t unroll all the way. A piece was torn off and bound the shade up. Making it stick up. The ac Unit was bad and the high set was like the low fan sett. Very weak and the therm backlight was on the blink. Bed wa
What's Bad: THE PARKING CHARGE OF $25/day and WIFI CHARGE of $12/day is BSOLUTELY RIDICULOUS! HUGE FACTOR ON RETURNING TO THIS STARWOOD PROPERTY. No thanks.
Comments:
Customer Rating: 5
Review Description: Fair
Type of Traveler: Solo Traveler
Date of Review: 2017-12-30
Review By: Sophia
What's Good: Leaving
What's Bad:
Comments: Never stay here they over...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: solo traveller
Date of Review: 2017-12-29
Review By: I
What's Good: Nothing
What's Bad: Everything
Comments: Absolutely the worst experience in...
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2017-12-29
Review By: Dontstayatthewestin
What's Good:
What's Bad:
Comments: Crap never stay here
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: review category group of friends
Date of Review: 2017-12-29
Review By: Verified Hotel Guest
What's Good: The location was convenient to everything.
What's Bad: Parking is a bit expensive but should be expected from a hotel.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2017-12-28
Review By: Ralph
What's Good: room clean and roomy.
What's Bad: Toilet was VERY loud and shrill when you flushed and didn't completely flush the contents
Comments:
Customer Rating: 8
Review Description: Very Good
Type of Traveler: Business Traveler
Date of Review: 2017-12-28
Review By: Walter D.
What's Good: location. friendly and professional staff.
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Business Traveler
Date of Review: 2017-12-28
Review By: Katherine
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2017-12-26
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-12-26
Review By: Marco
What's Good: I loved the lavanda oil to rest . The service great... Close of a very nice place to spend time good restaurants and coffe places
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Group Traveler
Date of Review: 2017-12-25
Review By: Karen
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: review category group of friends
Date of Review: 2017-12-22
Review By: Nechelle
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-12-20
Review By: Anonymous
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: mature couple
Date of Review: 2017-12-20
Review By: John
What's Good: Everything you want from a hotel stay is here! We will be back next time we’re staying in Long Beach and choosing a Westin anywhere else we stay at if possible!!
What's Bad: Parking cost of 25$ seemed a bit steep..
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2017-12-19
Review By: Verified Hotel Guest
What's Good: The staff was very professional as they accomadated my request for a front room of the hotel. The best beds, sheets and pillows I've experienced in 4 star hotels.
What's Bad: The hotel did not accomadated 2 people in a double bed room. 1 shampoo, 1 conditioner, 1 over sized robe.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Family with Young Children
Date of Review: 2017-12-18
Review By: Verified Hotel Guest
What's Good: The location was pretty good and it had a lovely lobby
What's Bad: The room did not meet my 4-star expectations. Shower head dribble a bit, they had to come adjust the spout after my shower was lukewarm...sink handles leaked when you turn them on
Comments:
Customer Rating: 7
Review Description: Good
Type of Traveler: Group Traveler
Date of Review: 2017-12-15
Review By: Karen
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-12-15
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: mature couple
Date of Review: 2017-12-14
Review By: Blake
What's Good:
What's Bad: Overpriced parking.
Comments: Nice hotel, but aggressive on...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2017-12-05
Review By: Cheryl
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: review category group of friends
Date of Review: 2017-12-04
Review By: Justin
What's Good: Property only
What's Bad: I think I would have been happy if I had a king bed. Me and my partner didn’t sleep well on one bed. I booked one day before and I guess I have to book a week in advance. I’m spontaneous and like to do things out of the blue.
Comments: For $240 I expected more...
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2017-11-26
Review By: Grace
What's Good: Great location and very clean modern interior.
What's Bad: Staff were very arrogant and unhelpful, parking is over priced and I found it unacceptable that WiFi was not included in the price. We were not even asked how our stay was when we were checking out which from experience shows very bad customer service.
Comments: Would not recommend the westin...
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2017-11-26
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: mature couple
Date of Review: 2017-11-26
Review By: Verified Hotel Guest
What's Good: Professional, courteous staff on arrival.
What's Bad: Unprofessional, discourteous staff at departure.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2017-11-25
Review By: Paula
What's Good: The staff were amazing!! They always made sure that we were well taken care of and were able to help us with directions and recommendations. The location was great allowing us to walk to lots of places.
What's Bad: I wish the in hotel restaurant offered more choices and was more inviting. It never made me feel like I would want to have a meal there.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2017-11-22
Review By: Robin
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-11-22
Review By: Melissa
What's Good:
What's Bad:
Comments: Disappointing
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: review category group of friends
Date of Review: 2017-11-22
Review By: Ericam38
What's Good: The staff was friendly, genuine, and so helpful. The location was great, walking distance to everything. Beautiful view from my room. Overall my stay was amazing, and truly made my birthday special. I will definitely stay there again.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2017-11-20
Review By: Thomas
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2017-11-19
Review By: Deborah
What's Good: loved the bed
What's Bad: there wasn't anything not to like
Comments: Great!
Customer Rating: 7.5
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2017-11-18
Review By: Kelly
What's Good: Its service. People we're very nice
What's Bad: no
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2017-11-15
Review By: Vikramvijaymathur
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-11-15
Review By: Rosan
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-11-15
Review By: Jane
What's Good: Location was great
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2017-11-14
Review By: Jenny
What's Good: The bed and pillows
What's Bad: In our first room AC wasn't working so they changed us to a new room
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2017-11-09
Review By: Anonymous
What's Good:
What's Bad:
Comments: Very poor
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: mature couple
Date of Review: 2017-11-09
Review By: Terry
What's Good: Westin’s rule...
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Solo Traveler
Date of Review: 2017-11-03
Review By: Konstantins
What's Good: Clean rooms, excellent location, pleasant staff and amazing breakfast(buffet)
What's Bad: hotel is not new, so You could see some usage effects...
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-11-02
Review By: Abdulaziz
What's Good: Everything
What's Bad: The parking were a little bit expensive Self parking $25 Valet parking $28
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2017-11-01
Review By: Huifeng
What's Good: Location
What's Bad: The room smell moldy.
Comments:
Customer Rating: 5
Review Description: Fair
Type of Traveler: Solo Traveler
Date of Review: 2017-10-30
Review By: Verified Hotel Guest
What's Good: Soft bed; service staff was great.
What's Bad: No
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler:
Date of Review: 2017-10-30
Review By: George
What's Good: Nothing, rather stay at the hyatt
What's Bad: First the parking situation. You have to pay an extra $25 parking for over and couldn't not parking in the street. Secoud, it seemed like the staff did not want to help at all. Third, what kind of 4 star hotel didn't give free wifi...
Comments:
Customer Rating: 3
Review Description: Poor
Type of Traveler:
Date of Review: 2017-10-30
Review By: Doug
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-10-30
Review By: Anonymous
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: mature couple
Date of Review: 2017-10-30
Review By: Karen
What's Good: Great experience!
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Solo Traveler
Date of Review: 2017-10-29
Review By: Verified Hotel Guest
What's Good:
What's Bad: $25 parking
Comments:
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: Senior Traveler
Date of Review: 2017-10-27
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: mature couple
Date of Review: 2017-10-27
Review By: Jason
What's Good:
What's Bad:
Comments: Great Stay!
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-10-26
Review By: Christine
What's Good: The location was wonderful and the room was great.
What's Bad: The woman at check in was extemely rude. We checked in at 1230 am,so it wasn't busy.The woman at the front desk was very abrupt and not very helpful. It took 15 minutes for our luggage to be delivered to our room.
Comments:
Customer Rating: 6
Review Description: Pleasant
Type of Traveler: Family with Teens
Date of Review: 2017-10-25
Review By: Manuel
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2017-10-25
Review By: Anonymous
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: mature couple
Date of Review: 2017-10-22
Review By: Card
What's Good: Loved theview from our room..looking out over the port....beautiful california sunsets. The staff was avaliable and helpful ..loved that we could order late night food when we arrived late
What's Bad: The pool closed at 1030
Comments: the best accomidations in downtown...
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2017-10-19
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2017-10-18
Review By: Daniel
What's Good: Location
What's Bad: My room was not clean; there was grime in the shower room had not been cleaned upon arrival took over an hour to have room reassigned.
Comments:
Customer Rating: 7
Review Description: Good
Type of Traveler: Group Traveler
Date of Review: 2017-10-17
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-10-16
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2017-10-16
Review By: Ray
What's Good: Location, staff
What's Bad: Room doors were very loud when closed.
Comments:
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: Solo Traveler
Date of Review: 2017-10-15
Review By: Melissa
What's Good: The salad
What's Bad: No Starbucks, no bar, gym very limited
Comments: Dissapointing
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2017-10-15
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: mature couple
Date of Review: 2017-10-14
Review By: Lindsay
What's Good:
What's Bad:
Comments: It was excellent.
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2017-10-13
Review By: Anonymous
What's Good: The mirror lighting was insane !
What's Bad: There were roaches in the lobby.
Comments: Expensive with not enough accommodations.
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: review category group of friends
Date of Review: 2017-10-09
Review By: Anonymous
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: mature couple
Date of Review: 2017-10-08
Review By: Anonymous
What's Good: Room upgrade with champagne and strawberries for our anniversary!
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2017-10-03
Review By: Corrina
What's Good: Room was spacious. Great view. Warm welcoming staff.
What's Bad: Parking is way too expensive at $25 per night.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler:
Date of Review: 2017-09-28
Review By: Verified Hotel Guest
What's Good: Great experience.
What's Bad: No
Comments:
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: Solo Traveler
Date of Review: 2017-09-27
Review By: Douglas
What's Good: Location and proximity to shopping and entertainment
What's Bad: The ironing board was broken
Comments:
Customer Rating: 8
Review Description: Very Good
Type of Traveler: Traveling as Couple
Date of Review: 2017-09-27
Review By: Noriko
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2017-09-27
Review By: Albert
What's Good: The view
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2017-09-26
Review By: Verified Hotel Guest
What's Good: The pool was heated and enjoyable. All the staff were very kind and helpful. The location was excellent for enjoying downtown Long Beach and the Pike area.
What's Bad: The room had a little odor...but nothing worth complaining about.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Family with Young Children
Date of Review: 2017-09-26
Review By: Karen
What's Good: Staff was friendly and good location.
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler:
Date of Review: 2017-09-26
Review By: Verified Hotel Guest
What's Good: Always have great customer service every time we stay
What's Bad: Nooe
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2017-09-24
Review By: Anonymous
What's Good: Location to the marina,rooms,
What's Bad:
Comments: Lovely stay ,great location to...
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2017-09-24
Review By: Michael
What's Good:
What's Bad:
Comments: Great Stay
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-09-20
Review By: Chaoying
What's Good: Location
What's Bad: Nothing
Comments:
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: Business Traveler
Date of Review: 2017-09-16
Review By: Andrew
What's Good:
What's Bad: Charged for Wifi. Who does that? Especially a 4-star hotel
Comments:
Customer Rating: 8
Review Description: Very Good
Type of Traveler: Business Traveler
Date of Review: 2017-09-15
Review By: Gary
What's Good: The view of the ocean and the city was awesome.
What's Bad: Parking was 28 dollars.
Comments:
Customer Rating: 8
Review Description: Very Good
Type of Traveler: Family with Young Children
Date of Review: 2017-09-14
Review By: Gary
What's Good: Location
What's Bad: No
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2017-09-12
Review By: Ciara
What's Good: Very close to alot of thing walking distant
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-09-12
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-09-11
Review By: Jose
What's Good: Location
What's Bad: Room , AC not working , hotels getting stuck
Comments:
Customer Rating: 4
Review Description: Disappointing
Type of Traveler: Traveling as Couple
Date of Review: 2017-09-09
Review By: Verified Hotel Guest
What's Good:
What's Bad: Staff at the front desk was rude. I was charged double for self parking and not refunded when I went to the front desk. Would never stay there again.
Comments:
Customer Rating: 1
Review Description: Very Poor
Type of Traveler: Family with Young Children
Date of Review: 2017-09-09
Review By: Champagnewishes
What's Good:
What's Bad: Bell room staff was rude. Before going to my room with my dog, I asked was there a "dog run" that my dog could use because I didn't think he could make it to the room after our long car trip and the response was "what's that!?" So I explained, and he said "go across the street" so rudely. Then, when our luggage was brought up to our room by the same rude bell attendant, we decided to inquire about the behavior and he said, I've never heard of anything like that and because of the continuous rudeness my husband tipped a dollar and few mind later we noticed he put the tip back under the door. I guess it wasn't enough.
Comments: The room smelled a little...
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2017-09-09
Review By: Rocio
What's Good: Location and price.
What's Bad: It was a bit worn down and the AC wasn't working that well. It felt muggy in the room.
Comments:
Customer Rating: 7
Review Description: Good
Type of Traveler: Family with Teens
Date of Review: 2017-09-06
Review By: Earl
What's Good: We Tested, stayed cool. We was ready to enjoy DT Long Beach...
What's Bad: Nothing at all.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2017-09-06
Review By: Maria
What's Good: very accommodating staff, and the location was great the Valet parking attendants were very nice .
What's Bad: the AC was not working , and the room had a bad odor like, damp carpet,
Comments:
Customer Rating: 7
Review Description: Good
Type of Traveler: Family with Young Children
Date of Review: 2017-09-05
Review By: Verified Hotel Guest
What's Good: Location near Convention
What's Bad: Bed was too soft
Comments:
Customer Rating: 7
Review Description: Good
Type of Traveler: Traveling as Couple
Date of Review: 2017-09-05
Review By: Armiacw
What's Good: The hotel was clean and close to a lot of restaurants and other attractions. We could get to everything within walking distance.
What's Bad: The hotel was close to water, but the nearby beach off of Shoreline was very dirty. Other than that it was a nice location.
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2017-09-05
Review By: Elizabeth
What's Good: Bed was comfortable The pool was great
What's Bad:
Comments: great
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-09-05
Review By: Tiffany
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-09-05
Review By: Mei
What's Good: Nice bed, but need to pay for WIFI is really a down side.
What's Bad: WIFI 11.95 for 24Hr is really too pricey....
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2017-09-04
Review By: Mohammed
What's Good:
What's Bad:
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2017-08-28
Review By: Darryl
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2017-08-27
Review By: David
What's Good:
What's Bad: I get free Wi-Fi at Motel 6 for $89.00 a night. For $256.00 a night Westin should have free Wi-Fi for guests. Parking should have been more reasonable also.
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2017-08-25
Review By: Gloria
What's Good:
What's Bad:
Comments: no problem
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2017-08-21
Review By: Bethany
What's Good:
What's Bad: Staff was not welcoming and did not seem to want to be bothered with questions. We added breakfast through booking.com and it turned out that the hotel didn't honor it the way it was presented on website.
Comments: Of the five hotels we...
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: family with young children
Date of Review: 2017-08-19
Review By: Jordan
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-08-14
Review By: Scott
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2017-08-11
Review By: Charles
What's Good: Bathroom in need of update. Furniture tired.
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2017-08-07
Review By: Ros
What's Good: The staff were amazing, always friendly and helpful. The room was lovely and clean and the beds were very comfortable
What's Bad: The picture shown on the booking.com website shows the Aquarium and not the hotel!!!! The hotel is lovely and should have its picture to view on the browser page
Comments: Great central hotel
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2017-08-05
Review By: Mohammed
What's Good:
What's Bad: Vary noyze
Comments: Poor
Customer Rating: 3.8
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2017-08-05
Review By: Colleen
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-08-02
Review By: Bradley
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2017-07-27
Review By: Anonymous
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2017-07-26
Review By: Lisa
What's Good:
What's Bad: The room was dirty, the bathroom was not clean, the shower curtain had mold, the pillows were lumpy, linens were not present, furniture was tired.
Comments: We will stay elsewhere.
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2017-07-24
Review By: Vicente
What's Good:
What's Bad: Having to pay for parking and wi-fi....
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-07-22
Review By: Elba
What's Good:
What's Bad: customer service at check in, the lady could have been nicer. The air conditioning wasn't working, but the maintenance gentlemen were very nice and fixed it in 10 minutes. The carpet in the entry way of the room was torn.
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2017-07-21
Review By: Alex
What's Good: Great location. Very comfortable.
What's Bad:
Comments: Lovely location and hotel
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-07-21
Review By: Anonymous
What's Good: The staff was very friendly. The hotel was clean.
What's Bad: Parking cost 25$/day.
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2017-07-20
Review By: Romli
What's Good:
What's Bad: Free internet was only at lobby but not in the room. Internet was also very slow. There was no mini fridge but just a cooler box
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: review category group of friends
Date of Review: 2017-07-18
Review By: Andrea
What's Good:
What's Bad: The pool is very small
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-07-18
Review By: Emiliana
What's Good: They put us near the haha room and a room with some dogs didn't realise they allow pets etc in that hotel and I am super allergic to dogs n cats.
What's Bad: Nothing at all thecrooms are too dark lightingbare very poor for seniors like us we need a brighter rooms notvrecommending to anyone
Comments: Never going back in that...
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: family with young children
Date of Review: 2017-07-17
Review By: Caroline
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2017-07-14
Review By: Kay
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2017-07-13
Review By: Kellie
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-07-12
Review By: Anonymous
What's Good:
What's Bad: Picketers out front were noisy due to Non union workers
Comments: Disappointing
Customer Rating: 4.2
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2017-07-12
Review By: Jose
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-07-10
Review By: Anonymous
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-07-06
Review By: Lynn
What's Good: Room service breakfast was perfect. Bed was comfy. Pet friendly! I don't mind spending about more for parking or breakfast since dog stayed free.
What's Bad: Room linens weren't super white...some stains? Room smelled like a smoker occupied it previously. Our clothes smelled terrible when we came home. And bathroom/shower faucets could be updated.
Comments: Not bad! Pet stays free!
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-07-05
Review By: Anonymous
What's Good: Comfortable bed
What's Bad: My room didn't have body lotion. The shower tiles weren't clean. There was mold in the shower grout.
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2017-07-04
Review By: Tarcisio
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2017-06-24
Review By: Stevie
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2017-06-23
Review By: Michelle
What's Good:
What's Bad: The parking was very crapped.
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-06-22
Review By: Josh
What's Good: The cleaninless and the comfort in the room. Nice employees
What's Bad: I didn't like having to pay for Internet and parking. The fridge also wasnt working.
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2017-06-21
Review By: Anthony
What's Good:
What's Bad: we did not received the reasonable accommodation that was requested through booking.com. We requested a King size bed and received two twin beds. The Westin staff did not immediately accommodate us. Our sleep on Friday night was horrible. The following day the staff moved us to another room with a King size bed, and it had ants in the bed. Next the staff moved us to another room and it had open coffee creamer that appeared to be sitting in the containers for a long time. I know that the standards for the Westin Hotel have a long history of excellent accommodations, however the hotel was unsatisfactory and should be closed and inspected for cleanliness and checked for pest.
Comments: Poor
Customer Rating: 3.3
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2017-06-19
Review By: Angel
What's Good: We didn't have any breakfast cause I don't think they offer any and if they do nobody told us.
What's Bad: The hotel cleanliness was excellent.
Comments: The beds are really comfortable...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-06-19
Review By: Richard
What's Good:
What's Bad: No free wifi
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2017-06-17
Review By: Ricardo
What's Good: Everything was great!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2017-06-14
Review By: Richard
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-06-13
Review By: Marie
What's Good: I like everything,from checking to cleanliness. just those remarks below.
What's Bad: It was to noisy in the Hallway all night...and the pillow was to hard...
Comments: We enjoyed our stay
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2017-06-09
Review By: Heidi
What's Good: The staff was the VERY BEST!!!!
What's Bad:
Comments: Westin in Long Beach is...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category group of friends
Date of Review: 2017-06-05
Review By: Kalifa
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2017-06-05
Review By: Quincy
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2017-06-04
Review By: Christopher
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2017-05-23
Review By: Anonymous
What's Good:
What's Bad: The style is vey outdated. No USB ports for charging. AC was not cold at all. Fridge was lukewarm.
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2017-05-22
Review By: Debra
What's Good: Bed very comfortable.
What's Bad: We booked a room with a King Size bed on line w booking.com. Did not come up on my confirmation so wrote it in comments. Was also supposed to have mini bar and sitting area. We get there and there are no King beds. Said we booked double bed room. No Mini bar. Empty fridge. Sitting area one chair. Feel like was a bait and switch with booking.com. They should let You know if what you checked is not available.
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2017-05-19
Swimming Pool
Fitness Center
Pets Allowed
Non Smoking
Handicap Accessible
Business Center

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