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$99 /Per Night Book Now

The Westin Long Beach


A downtown location, plush beds and a heated outdoor pool are some of the perks our guests like at the non-smoking Westin Long Beach. This pet-friendly hotel has 16 floors and 469 rooms. Guests can kick back in comfort on a plush pillowtop mattress and fluffy pillows. Rooms also include coffeemakers, wet bars and designer bath amenities. If you’re feeling peckish, you can follow savory scents to the on-site restaurant for contemporary American cuisine. You can work your muscles in the state-of-the-art fitness center or exercise your typing fingers in the business center. Afterwards, guests can swim some laps in the heated outdoor pool (open seasonally) or soak in the soothing hot tub. Valet and self-parking are available for a fee. The Westin Long Beach is conveniently situated in the downtown area, just one mile from I-710. You can come eye-to-tooth with sharks at the Aquarium of the Pacific, one mile away. Guests can experience history and, perhaps, see a ghost at the Queen Mary, a historic retired ocean liner that’s two miles away. Dip your toes in the sand and surf at the nearby beach, just one mile away. The hotel is seven miles from Long Beach Airport, 23 miles from John Wayne Airport and 22 miles from Los Angeles International Airport. our guests dig the convenient location “smack in the middle of everything,” “spacious rooms” and “beautiful bathrooms” at the Westin, “a true treasure of Long Beach.”

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Regular Price $254


Price
$99
Book Now
Neighborhood Downtown Long Beach
Regular Price 254
Review Rating 8.3
Country United States of America
State/Province CA
Category
Review By: Bryan
What's Good: Comfortable bed. Nice view
What's Bad: Over priced.
Comments: Pretty nice.
Customer Rating: 8
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2020-09-15
Review By: Benjamin
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2020-09-14
Review By: Meriality
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-09-13
Review By: Kathleen
What's Good: The pool
What's Bad: The elevator smelled like pee when u are going from the parking area to the hotel lobby
Comments: Good
Customer Rating: 7
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2020-09-13
Review By: Miguel
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2020-09-12
Review By: Gregory
What's Good: Great location. Check in person was dry and a little rude.
What's Bad: Can't think of any
Comments: Great value and felt safe.
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: group
Date of Review: 2020-09-11
Review By: Raponi
What's Good:
What's Bad:
Comments: Great stay. Self parking was...
Customer Rating: 8
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2020-09-11
Review By: Graylan
What's Good: The location and cleanliness
What's Bad: I couldn’t stay longer
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler:
Date of Review: 2020-09-08
Review By: Vives
What's Good: Location.
What's Bad: Couldn't find my reservation even though I provided them with a confirmation number. Wifi was not readily available. Parking charge was ridiculous ($30.00 nightly).
Comments: It was okay.
Customer Rating: 7
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2020-09-08
Review By: Anonymous
What's Good: Lobby was nice, plus they had a couple bars.
What's Bad: Got double charged for parking, seems like a scam. Room was very small for the price.
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: review category business travellers
Date of Review: 2020-09-08
Review By: Donna
What's Good: They were very accommodating on a holiday weekend after our first hotel over booked and we had no where to stay with my emotional support animal . I was able to book call and talk to a live person to make sure they had a place for us . Then we made the hour and a half drive from the hotel that over booked and the staff was very friendly . Had a great trip after what could have been a fiasco . Thank you
What's Bad: The staff was very friendly . Comfortable bed and room !!! Everything was perfect !!
Comments: Last minute stay
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-09-08
Review By: Tina
What's Good: The room was dirt and the pool is too small for all those rooms
What's Bad:
Comments: Bad
Customer Rating: 1
Review Description: Very Poor
Type of Traveler: young couple
Date of Review: 2020-09-07
Review By: Anonymous
What's Good: Bed was nice
What's Bad: No room service, no coffee in room, 30 dollar parking
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2020-09-07
Review By: Karapet
What's Good:
What's Bad:
Comments: Bad
Customer Rating: 1
Review Description: Very Poor
Type of Traveler: solo traveller
Date of Review: 2020-09-07
Review By: Armela
What's Good: Location is best
What's Bad: None
Comments: Splendidly experience a great time...
Customer Rating: 8
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2020-09-06
Review By: Travis
What's Good: Location and beds
What's Bad: Strong smoke odor in room. Staff not able or willing to exchange room.
Comments: Excellent location but room smelled...
Customer Rating: 4
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2020-09-06
Review By: Erica
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2020-09-05
Review By: Maritza
What's Good:
What's Bad: I didn’t like that even tho I was a guest I had to pay 30 dollars a day for parking. I thought that was a lot for parking for a hotel that I was a guest in. I have always had free parking at all hotels I have staid in.
Comments: The weekend was lovely and...
Customer Rating: 8
Review Description: Very Good
Type of Traveler: group
Date of Review: 2020-09-05
Review By: R
What's Good: Nice modern rooms, central location, comfortable bed, relatively clean, a lot of space and lighting in bathroom, friendly guest services reps
What's Bad: Very noisy (could hear every noise in the hallways and through the walls)
Comments: Pleasant stay albeit noisy
Customer Rating: 7
Review Description: Good
Type of Traveler: review category business travellers
Date of Review: 2020-09-05
Review By: Daniela
What's Good: The staff was friendly. We got a complimentary upgrade for the throw up smell found near the bed. Besides the throw up smell on the floor found in our initial room, the second room was perfect. The view was amazing. The pool was available as well.
What's Bad: (1) Our initial room had a horrible smell. So we were searching for the item that had the bad smell. However, it came from the floor next to our bed and it looked like a throw up stain. We were disappointed. (2) I was charged more than what the front desk had charged me. I had a concern about that extra charge because the front desk did not let us know whether there will be extra charges or whether they made a mistake for charging me extra for the complimentary upgrade. About 3-4 days later they readjust the amount.
Comments: Very good place
Customer Rating: 8
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2020-09-04
Review By: Tameka
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7
Review Description: Good
Type of Traveler: group
Date of Review: 2020-09-03
Review By: Anonymous
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2020-09-03
Review By: Francisco
What's Good:
What's Bad:
Comments: Bad
Customer Rating: 1
Review Description: Very Poor
Type of Traveler: young couple
Date of Review: 2020-09-03
Review By: Melody
What's Good: The Hotel was gorgeous clean and modern!
What's Bad:
Comments: This Hotel is a Miami...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-09-03
Review By: Lauren
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-09-03
Review By: Melody
What's Good: The Hotel is very Clean and Gorgeous! Located perfectly in the heart of Downtown Long Beach!
What's Bad:
Comments: THE Hotel to Stay at...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-09-01
Review By: Verified Hotel Guest
What's Good: Location
What's Bad: N/A
Comments:
Customer Rating: 9
Review Description: Wonderful
Type of Traveler:
Date of Review: 2020-08-31
Review By: Anonymous
What's Good: Very clean. Good customer service
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-08-27
Review By: Ishia
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-08-27
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2020-08-26
Review By: Hernandez
What's Good: AC not working
What's Bad: Not much
Comments: Disappointed
Customer Rating: 4
Review Description: Disappointing
Type of Traveler: group
Date of Review: 2020-08-26
Review By: Anthony
What's Good:
What's Bad:
Comments: Bad
Customer Rating: 1
Review Description: Very Poor
Type of Traveler: young couple
Date of Review: 2020-08-22
Review By: Gessica
What's Good: Breakfasts was ok. A litle cold but I understand bacuse due to the pandemic breakfasts was served in a paper box, just the lady at the restaurant wasn't friendly I am aware that I supposed to received a better service since my job is similar I know the expectation of a guest.
What's Bad: Customer service at front desk . when I requested my voucher fot breakfast she said. That I had paid for one, but when I booked my reservation a week before I make sure to have breakfast because my husband and I we already had a plan for the next day morning..but thanks to the lady next to her she said I have the vouchers for two..they were ready there at the counter waiting for us!..but she didn't know but she supposed to double check before to tell me that I paid for one, it doesn't make sence..anyways overall everything ok
Comments: Beautiful, never forget our stay...
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: review category business travellers
Date of Review: 2020-08-21
Review By: Jalisa
What's Good: The host was rude and rushing
What's Bad: The room was small. Wasn’t what I thought I paid for.
Comments: Won’t stay again
Customer Rating: 1
Review Description: Very Poor
Type of Traveler: young couple
Date of Review: 2020-08-20
Review By: Crystal
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2020-08-20
Review By: Anonymous
What's Good: The fact that everyone is doing a great job keeping up with Covid and being clean and safe.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-08-18
Review By: Keidra
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2020-08-18
Review By: Crystal
What's Good:
What's Bad: The first room had a bad order The second room had a lot of black debris in the tub The third room we were transferred to the bathroom handle was broken, the T.V did not work and everything looked very dated. The evening manager was a very nice gentlemen. He’s probably the only good experience we had.
Comments: I will not choose this...
Customer Rating: 3
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2020-08-17
Review By: Dashone
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2020-08-17
Review By: Dennis
What's Good: The hotel was very clean the staff was excellent everything met my expectations I will book another room here at the hotel anytime
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Business Traveler
Date of Review: 2020-08-16
Review By: Jessica
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-08-14
Review By: Ericka
What's Good:
What's Bad:
Comments: Bad
Customer Rating: 1
Review Description: Very Poor
Type of Traveler: young couple
Date of Review: 2020-08-14
Review By: Tauheedah
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2020-08-13
Review By: Christine
What's Good: I loved the room's high ceiling and giant windows. Felt very luxurious.
What's Bad:
Comments: Great hotel
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-08-11
Review By: Anonymous
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2020-08-10
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-08-06
Review By: Tomas
What's Good: Friendly staff and very clean
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2020-08-05
Review By: Anonymous
What's Good: The room was clean and nice. Comfy bed. But no services really open due to covid19. So all I can really talk about is the room.
What's Bad: Services, restaurant no existent due to covid19.
Comments: Good
Customer Rating: 7
Review Description: Good
Type of Traveler: young couple
Date of Review: 2020-08-05
Review By: Daniel
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2020-08-04
Review By: Ashley
What's Good: Great location and loved the bar in the lobby.
What's Bad: Loud groups in the rooms around us. Had to call security at 2am.
Comments: Great location!
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2020-08-02
Review By: Latonya
What's Good: No breakfast ordered.
What's Bad: Everything was great.
Comments: Wonderful
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2020-08-02
Review By: Anonymous
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2020-08-01
Review By: Sosa
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: review category business travellers
Date of Review: 2020-08-01
Review By: Anonymous
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2020-07-31
Review By: Rolanda
What's Good: The rooms were dated. I have stayed at other locations with a better experience.
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2020-07-30
Review By: Georgina
What's Good: Staff was super friendly, hotel was clean, room was nice.
What's Bad: We were just disappointed the beach wasn’t closer but that was our fault, not the hotel.
Comments: We had a nice and...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-07-29
Review By: Donald
What's Good: Convenient and nice view.
What's Bad: Room was nice and clean just a little cramped for the money.
Comments: Pleasant
Customer Rating: 6
Review Description: Pleasant
Type of Traveler: with friends
Date of Review: 2020-07-29
Review By: Chris
What's Good: Close to Catalina express
What's Bad: Parking and personal
Comments: $15 for internet. 30.00 per...
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2020-07-28
Review By: Karen
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2020-07-28
Review By: Debora
What's Good:
What's Bad: A roach was in my room
Comments: Good
Customer Rating: 7
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2020-07-28
Review By: Frank
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2020-07-27
Review By: Abel
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2020-07-26
Review By: Alejandro
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2020-07-26
Review By: Anonymous
What's Good: Very nice and confortable room. I enjoy the city view
What's Bad:
Comments: Get away☺️
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-07-26
Review By: Jennifer
What's Good: Staff was outstanding
What's Bad: Parking was confusing and expensive to
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: review category business travellers
Date of Review: 2020-07-26
Review By: Anonymous
What's Good: The view was nice the room was very clean and comfortable
What's Bad: The parking!
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2020-07-25
Review By: Anonymous
What's Good: When I 1st arrived had a issue with the room. Was Moved to a better on. I loved the hotel being close to everything. The staff was very knowledgeable of the area, was able to get around with out getting lost. The staff was professional, Kind and very friendly. I would drive from Lancaster again to enjoy this hotel. As long as the same staff is there.
What's Bad: There was NOTHING to dislike!
Comments: My lil get away
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2020-07-25
Review By: Stephanie
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-07-24
Review By: Michelle
What's Good: Wonderful location. Beautiful room. Beds are SO comfortable.
What's Bad:
Comments: Wonderful location
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2020-07-23
Review By: Anonymous
What's Good: Me and my best friend took our teenage daughters for a girls weekend. There was a commotion when we came into the hall of our room. Security was removing a guest and was telling him he had a gun and then said the man had barricaded a woman in a room. TMI. then when we went down stairs to complain and get a coffee there was the biggest cockroach I’ve ever seen crawling around in one of the pillars near the bar. The manager tried to make us comfortable and did make efforts to improve our stay but I couldn’t eat there no matter what.
What's Bad: The staff seemed friendly and knowledgeable
Comments: Disappointing
Customer Rating: 4
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2020-07-23
Review By: Karina
What's Good: Bed
What's Bad: Bathroom and tub
Comments: Pleasant
Customer Rating: 6
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2020-07-23
Review By: Sejifredo
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2020-07-22
Review By: Anonymous
What's Good:
What's Bad: The rate and parking too high! WiFi wasn’t complimentary and I needed to work
Comments: Good
Customer Rating: 7
Review Description: Good
Type of Traveler: review category business travellers
Date of Review: 2020-07-21
Review By: Verified Hotel Guest
What's Good: Location and overall aesthetics.
What's Bad:
Comments:
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: Traveling as Couple
Date of Review: 2020-07-20
Review By: Regina
What's Good: Everything was nice.
What's Bad:
Comments: It was clean and quiet.
Customer Rating: 8
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2020-07-19
Review By: Kay
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2020-07-19
Review By: Althea
What's Good:
What's Bad: The AC I was hot all night
Comments: Good
Customer Rating: 7
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2020-07-18
Review By: Aaliyah
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-07-17
Review By: Amber
What's Good: Nothing
What's Bad: Worse hotel choice ever
Comments: Bad
Customer Rating: 1
Review Description: Very Poor
Type of Traveler: family with young children
Date of Review: 2020-07-16
Review By: Jessica
What's Good: Perfect location!
What's Bad:
Comments: Great Option in Long Beach
Customer Rating: 8
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2020-07-16
Review By: Ivoriana
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2020-07-16
Review By: Brenda
What's Good: By far the most wonderful staff, and the most clean hotels I have ever stayed at. I had a great view as well for a fair price. At one point I asked for extra shower towels, and not even 5 minutes later they were up the 14th floor knocking on the room door . Great great great all around!!! I highly recommend this hotel for your nights stay !
What's Bad: There is absolutely nothing I disliked.
Comments: 10 STARS HANDS DOWN
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-07-16
Review By: Guy
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2020-07-16
Review By: Jessica
What's Good: Room was clean. Lobby was nice with coffee bar and restaurant. Room was on the 11th floor facing the beach and the view was great. Staff was pleasant. Room had all the basics. Fridge was a little small. Beds were comfy. Bathrooms were nice. Close to restaurants, coffee shops, shopping, bars, etc. Great location!
What's Bad: You have to walk a few blocks to get to beach access. Had to pay for parking.
Comments: Hotel is large, clean, well...
Customer Rating: 8
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2020-07-14
Review By: Cindy
What's Good: The lobby alone is beautiful. The staff was really welcoming and friendly. The rooms are clean and beds are super comfy. I had a little situation in the room I was originally given and Michael was amazing! He was very accommodating and placed me in another room. I would stay here again
What's Bad:
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2020-07-13
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-07-13
Review By: Debbie
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2020-07-12
Review By: Joanna
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2020-07-09
Review By: Falemalama
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: with friends
Date of Review: 2020-07-09
Review By: Jake
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7
Review Description: Good
Type of Traveler: young couple
Date of Review: 2020-07-09
Review By: Wilfredo
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-07-07
Review By: Gema
What's Good: Clean, convenient location, loved the stay
What's Bad:
Comments: Nice last minute stay.
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-07-07
Review By: Shanae
What's Good: Great
What's Bad: Nothing
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-07-06
Review By: Anonymous
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2020-07-06
Review By: Jesus
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-07-05
Review By: Miranda
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-07-05
Review By: Verified Hotel Guest
What's Good: lobby
What's Bad: room wasn't as nice as last time, but still nicest hotel in Long Beach
Comments:
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: Business Traveler
Date of Review: 2020-07-04
Review By: William
What's Good: quick, after hours check in
What's Bad: Long wait at the restaurant
Comments: short, but sweet
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2020-07-01
Review By: Frank
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2020-06-30
Review By: Alejandro
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2020-06-30
Review By: Madonna
What's Good: Beautiful and very clean.
What's Bad: Ac too cold.
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2020-06-27
Review By: Diana
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2020-06-27
Review By: Verified Hotel Guest
What's Good: Customer service
What's Bad: They keep changing pool hours. At 4 they say it's open until 9. At 7 everyone is told to leave the pool is closed. It makes things confusing and very frustrating for kids.
Comments:
Customer Rating: 8
Review Description: Very Good
Type of Traveler: Family with Young Children
Date of Review: 2020-06-26
Review By: Mary
What's Good: Location was fine. Staff was nice.
What's Bad: It was expensive! Mostly it was charging for everything. It particularly bad that we were expected to pay for PBS kids! Also Wi-Fi! Ridiculous at the price of the room!
Comments: We left 2 days early.
Customer Rating: 3
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2020-06-26
Review By: Ruben
What's Good: The staff was very helpful and nice i liked that
What's Bad: 30 dollars for parking, and no complimentary food
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-06-25
Review By: Jessie
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2020-06-25
Review By: Anonymous
What's Good: Nice staff, very clean, great location.
What's Bad: Expensive parking, very expensive bar.
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2020-06-25
Review By: Joana
What's Good: Its pet friendly, its clean and very convenient to our family members house when we visit them.
What's Bad: The staff are not very friendly at all. We drove 6hrs to get to LA.first night we didn’t get a good sleep the room very warm and the water in the bathroom doesn’t have a cold water.They moved us 12:30am to another room. Imagine the hassle.
Comments:
Customer Rating: 3
Review Description: Poor
Type of Traveler: Family with Teens
Date of Review: 2020-06-24
Review By: Frank
What's Good: Loved staying at a 4 star hotel. Staff are very friendly and accommodating. Awesome in room movies, pool, fitness room and wonderful food. Very spacious. Thank you for a wonderful experience
What's Bad: The only thing I wish were different is that the restaurant closes early and there are no restaurants to order food from after 9pm. On the second, we made sure to order dinner early.
Comments: Wonderful daycation
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-06-23
Review By: John
What's Good: Great views
What's Bad: Wish I could stay longer
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-06-23
Review By: Sharon
What's Good: Great location to walk downtown and waterfront. Spacious hotel, pretty view of LB arts center.
What's Bad: A fan in the bathroom was needed.
Comments: Quiet, friendly, comfortable. Pool was...
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2020-06-22
Review By: Anonymous
What's Good: Property is located in a cool place. And looks real fancy. And classic at the same time
What's Bad: I like it all
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2020-06-22
Review By: Emy
What's Good: It was a beautiful hotel room service was wonderful
What's Bad: On 6/19/2020 we checked in at 11 at night try to take a hot shower we were in room 608 we had no hot water they said they would send somebody over early in the morning nobody ever showed up after calling the front desk three or four times someone did come and fix the problem they told us they would give us two free breakfasts we never got it they never told us that we were going to pay $30 to park Underground we were never told when we made our reservations.
Comments: Bad
Customer Rating: 1
Review Description: Very Poor
Type of Traveler: young couple
Date of Review: 2020-06-22
Review By: Daniel
What's Good: Location
What's Bad: TV didn’t work.
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2020-06-22
Review By: Rodolfo
What's Good:
What's Bad: Very noisy
Comments:
Customer Rating: 1
Review Description: Very Poor
Type of Traveler:
Date of Review: 2020-06-21
Review By: Jennifer
What's Good: The breakfast was good.
What's Bad: I didn't like the extra charge for parking $30 the wifi charge was $12 everything was extra.
Comments: The hotel was nice but...
Customer Rating: 8
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2020-06-21
Review By: Andrew
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-06-20
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-06-19
Review By: Darrell
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2020-06-19
Review By: Scott
What's Good: Hotel was clean and comfortable. The staff was very friendly and helpful. Great place to stay.
What's Bad: The shower in the room seemed a bit old. Still nice, but could use an upgrade.
Comments: Great, will go again.
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2020-06-18
Review By: Michael
What's Good: The staff was real professional and it was very peaceful stay and hotel was so clean
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Solo Traveler
Date of Review: 2020-06-17
Review By: Frank
What's Good:
What's Bad: Excellent experience. Wonderful amenities. Four star experience.
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-06-16
Review By: Mony
What's Good: Customer service
What's Bad: Everything was fine
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-06-15
Review By: Stephan
What's Good: Nothing
What's Bad: The Hotel overbook their executive suite and I didn't have a room, this was my 20 Wedding Anniversary, they could upgrade to another room, so we had to change our hotel and dates for later on this month!! We was Very Upset!!!
Comments: Didn't have a Great Wedding...
Customer Rating: 1
Review Description: Very Poor
Type of Traveler: young couple
Date of Review: 2020-06-14
Review By: Anonymous
What's Good: How friendly the staff was and the location
What's Bad: We booked and executive suite when we got to the room it was completely dirty went down stairs and they gave us a new room not the view we wanted but oh well after that we went to the pike for a stroll when we came back the hallway was flooded they handled the situation fine they refunded the stay and where very courteous.
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2020-06-14
Review By: Colijia
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2020-06-13
Review By: Latisha
What's Good: Everything was so smooth when checking in. Even though we only stayed overnight so we could catch the Catalina Express it was so worth it. Thanks for an awesome night. EXTREMELY SATISFIED. Very kind staff.
What's Bad: That we didn't stay longer.
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-06-12
Review By: Allan
What's Good: I like the food.
What's Bad: I didn't like how i had to deal with nasty pest all night in my room made me sick & irritated it was a nightmare.
Comments: Nasty bugs in my room...
Customer Rating: 1
Review Description: Very Poor
Type of Traveler: young couple
Date of Review: 2020-06-11
Review By: Merliza
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2020-06-10
Review By: Christina
What's Good: Clean and staff very helpful
What's Bad: The beds were so small and pillows too soft (double beds) The pool area had a smoky/exhaust smell
Comments:
Customer Rating: 7
Review Description: Good
Type of Traveler:
Date of Review: 2020-06-09
Review By: Tan
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-06-09
Review By: Yvette
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-06-08
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2020-06-04
Review By: Estella
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2020-06-04
Review By: Melvin
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2020-05-31
Review By: Tanesha
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: with friends
Date of Review: 2020-05-29
Review By: Christopher
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2020-05-28
Review By: Shanice
What's Good: Despite being amid (or post amid, I should say) a whole pandemic and a lot of amenities being closed for everyone’s safety. This place is still by far a sight for sore eyes, with a not too shabby view of the ocean.
What's Bad:
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2020-05-27
Review By: Zzzzah-zzaz
What's Good: Very clean, nice view, nice hotel.
What's Bad:
Comments: Nice staycation
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2020-05-26
Review By: Yadira
What's Good:
What's Bad:
Comments: Disappointing
Customer Rating: 4
Review Description: Disappointing
Type of Traveler: family with young children
Date of Review: 2020-05-26
Review By: Anonymous
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2020-05-25
Review By: Jessica
What's Good: Clean and very quiet and comfortable
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-05-25
Review By: Karen
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: group
Date of Review: 2020-05-24
Review By: Mya
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2020-05-24
Review By: Rachana
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-05-22
Review By: Moses
What's Good: As usual nice room clean just the way it is very satisfying
What's Bad: Coffee makers was removed from room have to go down to the cafe from 6am to 9pm it was alright considering the situation of the state
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2020-05-21
Review By: Anonymous
What's Good: I loved the view of the convention center at night.
What's Bad: rooms need more ventilation, to stuffy at night time. My spouse was lost and called front desk to inquire what room we had checked into since we arrived in the early morning of 5/16/2020. He was left on hold while walking the different floors of the hotel for 30 mins. After coming back down to front desk he was still on hold while receptionist at counter listened to him stay on hold for 30 mins. He was quite upset that he was on hold for 30 mins when it could have taken two mins to inform him of what room we were in.
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-05-20
Review By: Jonathan
What's Good: Very spacious , kinda fancy compare to the regular hotels we use. this is our 1st time getting something like this it was great I really enjoyed my stay here.
What's Bad: The only thing I didn’t like is that there was no cable movie channels and that we have to pay to see a movie and no microwave other than that it was great.
Comments: This is perfect for quarantine...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-05-17
Review By: Rebecca
What's Good: The breakfast was fantastic!!
What's Bad: the room and up and down the hallway, very drunk until 330am. I had to catch a 7 am flight. I was sadly disappointed. When I expressed my concerns at the front desk they told me, next time ask for a room without anyone next door. In this case it would not have mattered because the party had spilled into the hallway.
Comments: Not again
Customer Rating: 3
Review Description: Poor
Type of Traveler: family with young children
Date of Review: 2020-05-17
Review By: Anonymous
What's Good:
What's Bad:
Comments: Great service!!
Customer Rating: 8
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2020-05-16
Review By: Bria
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2020-05-14
Review By: Patricia
What's Good: Top floor with a view of the city
What's Bad:
Comments: It is a good location...
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2020-05-14
Review By: Amber
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2020-05-14
Review By: Ruth
What's Good: Due to COVID 19, the coffee makers were not in the room. But the lobby offered free coffee. Also, we were not charged for parking
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2020-05-13
Review By: Sandor
What's Good: Location
What's Bad: Front desk not helping with taxi, etc
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: review category business travellers
Date of Review: 2020-04-30
Review By: William
What's Good: Very clean and maintained
What's Bad: Nothing to not to like
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2020-04-26
Review By: Jesse
What's Good: Smelled very good, clean. I like how pet friendly the hotel is.
What's Bad: Nothing everything was excellent
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-03-21
Review By: Gary
What's Good:
What's Bad: No free WiFi in rooms, just in the lobby
Comments: Unexpected stay due to cruise...
Customer Rating: 8
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2020-03-15
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-03-12
Review By: Jennifer
What's Good: Staff went above and beyond
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2020-03-11
Review By: Anonymous
What's Good: Staff and the entire hotel. Very nice. Bed very comfy.
What's Bad: Food prices too high!
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2020-03-08
Review By: Santiago
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-03-08
Review By: Alexis
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-03-01
Review By: Anonymous
What's Good: Wonderful staff! Nice room! Great food!
What's Bad: Jacuzzi wasn’t working, being cleaned. Booked this room specifically for the Jacuzzi.
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: with friends
Date of Review: 2020-03-01
Review By: Josephine
What's Good:
What's Bad: That you have to pay for wifi. No slippers in the room
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: review category business travellers
Date of Review: 2020-02-27
Review By: Loretta
What's Good: Location
What's Bad: Homeless people surrounding the area when we walked around
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2020-02-23
Review By: Anonymous
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2020-02-22
Review By: Anonymous
What's Good: Position, cleanliness, comfort of room, given an upgraded room, great breakfast, comfortable, great decor bright and welcoming. Great little coffee bar, helpful staff.
What's Bad: Nothing.
Comments: Great we loved it, especially...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-02-22
Review By: Sandra
What's Good: Helpful staff. Great location.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-02-19
Review By: Lisa
What's Good:
What's Bad: No shampoo in shower. Just two conditioners, had to use body wash on my hair now its dry and dull! No Vent in bathroom so very hot after shower and nowhere for the steam to go. Parking underneath was confusing as every spot is marked either reserved or with a number. Nothing unmarked. Room card didn’t work first time we left room and we had to go to lobby to fix and were told to wait in the long registration line and we were already overpaying guests. We’re leaving we forgot our pass key to leave the parking structure and had to re-park the car go back upstairs for the key and then we were charged an additional $15 because it was four minutes after 11 am. four minutes past check out time. Ridiculous. We will never be back
Comments: Awful
Customer Rating: 4
Review Description: Disappointing
Type of Traveler: group
Date of Review: 2020-02-18
Review By: Anonymous
What's Good: Nice bed, big room. TV was very nice. Happy staff, very polite. Loved the Malibu suite.
What's Bad:
Comments: Great hotel
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-02-18
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2020-02-17
Review By: Nathalie
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: with friends
Date of Review: 2020-02-15
Review By: Anonymous
What's Good: Bed, interior and friendly staff
What's Bad: Didn't have a microwave
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2020-02-14
Review By: Anonymous
What's Good: I liked the space and view that I got with the room. The person who checked me in was EXCEPTIONAL. Great service and a nice room.
What's Bad: Pool could be a little nicer.
Comments: Great
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2020-02-10
Review By: Princess
What's Good: Good location for concert across the street. Hotel surprised us with bottle of wine for my birthday.
What's Bad:
Comments: Birthday weekend
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-02-05
Review By: Anonymous
What's Good: Liked location and pool/hot tub
What's Bad: Lack of trash removal,TV difficult and we had no heat in our room for first two days of stay. It was repaired. Also, room service said food would be up in 30 min. Took 45 min which meant my daughter couldn’t eat as she had to leave for a function/meeting prio to its arrival. That meant her going without dinner.
Comments: It was ok but wish...
Customer Rating: 7
Review Description: Good
Type of Traveler: review category business travellers
Date of Review: 2020-02-01
Review By: Camille
What's Good:
What's Bad: Too much money for 1 night
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2020-01-30
Review By: Magid
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2020-01-25
Review By: John
What's Good: no breakfast offered
What's Bad:
Comments: Good
Customer Rating: 7
Review Description: Good
Type of Traveler: young couple
Date of Review: 2020-01-24
Review By: William
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2020-01-21
Review By: Cynthia
What's Good: Comfy bed & nice view
What's Bad: Pillows were a joke. So flat and uncomfortable. The rooms were nice but you can tell the hotel is somewhat wearing down. The elevators were dirty.
Comments: Nice hotel but not worth...
Customer Rating: 8
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2020-01-20
Review By: Nina
What's Good: Comfy beds; friendly, accommodating staff; nice lounge area and bartender; nice hot tub and clean workout facility
What's Bad: It was all great, but I hated the carpet in the lobby. MHO.
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2020-01-20
Review By: Elias
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2020-01-16
Review By: Rodneyart
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: group
Date of Review: 2020-01-16
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2020-01-08
Review By: Wing
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2020-01-06
Review By: Mark
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7
Review Description: Good
Type of Traveler: young couple
Date of Review: 2020-01-03
Review By: Christina
What's Good: Clean...all the amenities and great location!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-12-30
Review By: Ann
What's Good: The atmosphere from the moment you park is exceptional. The valet's that get you address inviting and accommodating. The front desk is kind, effecient, and highly knowledgeable. The entire staff throughout the duration of the stay were extremely polite and very effecient. The restaurant served amazing breakfast that was both delicious and price worthy. Wonderful overall service.
What's Bad:
Comments: An exceptional stay
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-12-26
Review By: Megan
What's Good: Location, posh feel
What's Bad: Hidden dings and rust in the room bathroom
Comments: Quick night before beach and...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2019-12-25
Review By: Ex
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2019-12-20
Review By: Melly
What's Good: Near beach
What's Bad: Nothing
Comments: Good for holidays
Customer Rating: 7.5
Review Description: Good
Type of Traveler: with friends
Date of Review: 2019-12-13
Review By: William
What's Good:
What's Bad:
Comments: Excellent
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-11-25
Review By: Mark
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-11-24
Review By: Allison
What's Good: Staff was amazing. Beds were comfortable!!
What's Bad: Room could have gotten a little cooler. It was set the lowest but didn’t feel like it was
Comments: Very enjoyable
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-11-24
Review By: Rika
What's Good: Easy access to long beach and walk around
What's Bad: I got charge couple time of charges that I wasn’t aware or informed how much. But they said it’s going to go back to my account.
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2019-11-11
Review By: Jamie
What's Good: Very beautiful property in a great location! The staff was so nice and helpful with anything you needed.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-11-10
Review By: Benjamin
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2019-11-09
Review By: Anonymous
What's Good:
What's Bad: The hotel is very clean. Super friendly staff, luxurious bed. The hotel smells really Good. That's how I remember it. The smell.
Comments: Amazing stay at the Westin.
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-11-09
Review By: Nataliia
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-11-09
Review By: Layele
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: with friends
Date of Review: 2019-10-28
Review By: Rosanna
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-10-27
Review By: Samantha
What's Good: Location was perfect
What's Bad: The a/c in the room didnt work very well, the beds were comfortable but small. The overall room was alot smaller than what it looked like in pictures.
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2019-10-25
Review By: Cassandra
What's Good: Location was great and the staff was very friendly
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2019-10-24
Review By: Bruno
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: review category business travellers
Date of Review: 2019-10-23
Review By: Anonymous
What's Good: The breakfast was very good with many healthy options.
What's Bad: The lobby, restaurant and hallways were freezing.
Comments: The Westin is a lovely...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-10-22
Review By: Sierra
What's Good: Very clean and lovely decor
What's Bad: Our food for room service never came but we never got charges so it was okay
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2019-10-21
Review By: Kristy-ann
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2019-10-19
Review By: Anonymous
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2019-10-18
Review By: Holly
What's Good: Bed so comfy and king size, amazing! Large rooms, so much space! Bathtub and large bathroom. A very comfortable stay. Staff so friendly and helpful. Pretty good location too, not far from marina, easy to walk to near by cafes, restaurants, and grocery store and shops. Nice pool area. Baby friendly, so helpful with cot and accommodating us. WiFi was free also and included in room rate.
What's Bad: Not right on marina, a few blocks back, but within a 5-10 minute walk.
Comments: Amazing rooms!
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-10-16
Review By: Stanton
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-10-16
Review By: Meriality
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-10-13
Review By: Anonymous
What's Good: Great location, clean, comfortable 5 star hotel!
What's Bad:
Comments: Westin has a good reputation...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-10-12
Review By: Anonymous
What's Good: Very comfortable room.
What's Bad: Don’t like Starbucks.
Comments: Comfortable and convenient.
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-10-11
Review By: Elena
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-10-10
Review By: Suzanne
What's Good: Beautiful hotel with fantastic views
What's Bad:
Comments: Awesome
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-10-10
Review By: Lawanda
What's Good: Beautiful
What's Bad: Atm machines not working due to construction
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-10-04
Review By: Anonymous
What's Good: The hotel was really clean & staff were very professional.
What's Bad: There was nothing I didn't like.
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-10-04
Review By: Olya
What's Good: The bed was amazing. Everything else was ok. Heated outdoor pool is a definite plus, although chlorinated.
What's Bad:
Comments: Very good
Customer Rating: 8
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2019-10-01
Review By: Corina
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2019-09-30
Review By: Julie
What's Good: over priced
What's Bad: the windows were filthy---go not enjoy any sort of view our shower drain was blocked, they came promptly to repair but it still was very slow to drain
Comments: staff were pleasant and location...
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-09-30
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-09-28
Review By: Raymond
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: review category business travellers
Date of Review: 2019-09-27
Review By: Joyce
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-09-27
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-09-26
Review By: Pat
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2019-09-26
Review By: Katelynn
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-09-21
Review By: Teri
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-09-21
Review By: Virnaliza
What's Good: Everything
What's Bad: Kinda expensive
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-09-20
Review By: Anonymous
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2019-09-19
Review By: Tahir
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: solo traveller
Date of Review: 2019-09-19
Review By: Stephen
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-09-17
Review By: Chris
What's Good: Dale was able to check us in early. Love that!
What's Bad: Room was really cold.
Comments: Nice place with a good...
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-09-10
Review By: Ramsey
What's Good: Location is good.
What's Bad: Parking machine wanted to charge me everytime I go outside of the parking garage so I had to reverse and walk all the way to the front desk to tell them and ask for a ticket to get out. Good thing no one was behind me in the parking garage because that wouldve caused a big scene! This happened twice a day evertime i leave the parking garage.
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: review category business travellers
Date of Review: 2019-09-09
Review By: Monika
What's Good: Great staff! They allowed us to check in early and check out later. We really appreciate it.
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2019-09-05
Review By: Rodney
What's Good: Staff was friendly and courteous
What's Bad: Elevators were broken. Restaurant was very pricey!!
Comments: Overall good stay! Perfect location!!
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category business travellers
Date of Review: 2019-09-05
Review By: Maria
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2019-09-03
Review By: Rhonal
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-08-30
Review By: Ana
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-08-27
Review By: Irma
What's Good: Room comfortable, food excellent.
What's Bad: Construction, need better signage when entering from garage to get to Registration desk, need to work on friendliness of registration staff
Comments: Good
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: review category business travellers
Date of Review: 2019-08-21
Review By: Benjamin
What's Good: The rooms were nice. The pool was nice. The staff were friendly
What's Bad: It took 2 hours to finally get into my room which cause me to be late to the even I was attending.
Comments: Don’t show up before check...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2019-08-18
Review By: Michael
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-08-18
Review By: Vincent
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-08-11
Review By: Guy
What's Good: Excellent location, brand new and modern facilities, very nice staff, great fitness center
What's Bad: Not much but the swimming pool could be bigger and a buffet service could be offered for breakfast
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-08-11
Review By: Jillian
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: with friends
Date of Review: 2019-08-06
Review By: Frankie
What's Good: Close to everything. Easy to walk to restaurants etc
What's Bad: Nothing
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: solo traveller
Date of Review: 2019-08-05
Review By: Yvonne
What's Good:
What's Bad: No toiletries, no bathrobes, and we were given the handicap room.
Comments: It was ok for one...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-08-04
Review By: Stefany
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-08-04
Review By: Theresa
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2019-08-01
Review By: Silvia
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: group
Date of Review: 2019-07-28
Review By: David
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2019-07-25
Review By: Jerry
What's Good: All was great
What's Bad:
Comments: Very relaxing and comfortable
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-07-24
Review By: Claire
What's Good: the location was perfect and the hotel was gorgeous
What's Bad: I loved everything about it. The staff was so friendly
Comments: Beautiful place in a perfect...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-07-23
Review By: Ricardo
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2019-07-19
Review By: Thomas
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-07-10
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-07-10
Review By: Michael
What's Good: Largest TV I've seen so far in a hotel.
What's Bad: Lack of a bathroom vent fan.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2019-07-09
Review By: Ming-yi
What's Good: Quiet rooms with comfortable beds made for a nice pit stop. Staff was friendly during check in and check out.
What's Bad: The cleanliness could be improved, there was stuff on the back of the bathroom door (one of my pet peeves) and the sheets had some stains. The cleanliness was not up to par with Westin standards. Also the water pressure was lacking.
Comments: Just an okay stay.
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: family with young children
Date of Review: 2019-07-09
Review By: Debra
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-07-08
Review By: Christina
What's Good: Loved the location !
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-07-04
Review By: Pat
What's Good: Nice comfortable beds and big clean rooms and forgot they also had really comfortable pillows, would definitely recommend this place
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2019-07-03
Review By: Heather
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-07-02
Review By: Janine
What's Good: *Due to some confusion stemming from misinformation regarding free parking (it's not), I was kindly given a parking pass from the excellent and efficient staff member (Michael I think) who checked me in.*Included in my particular room rate was the breakfast buffet for 2. Pretty darn good. Lox & bagels with all the fixings, nice assortment of fresh fruit, cereals, danish, yogurt, etc. No omelets but scrambled eggs, bacon & sausage. Also, odd but nice sliced cheese & cold cuts (even prosciutto).
What's Bad: *My room (#1407) smelled like mildew. Though not too terribly overwhelming, it certainly wasn't pleasant.*A tray of dirty dishes sat outside someone's room all day & overnight before being picked up (by staff, I presume).*A dirty wineglass sat in the hallway near my room during my entire stay; I bid it farewell upon my departure.*Weak A/C in my room.*Was unaware of the MAJOR renovation occurring during my stay. I would have appreciated being told about the construction going on prior to me checking in or at least offered compensation in some way to make up for my inconvenience and reduced quality of stay.
Comments: Short stay
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-07-01
Review By: Sandy
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-06-30
Review By: Jeffrey
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: solo traveller
Date of Review: 2019-06-30
Review By: Donald
What's Good:
What's Bad:
Comments: Okay
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2019-06-27
Review By: Teri
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-06-25
Review By: Yvette
What's Good: Staff was very professional, friendly and accommodating. Room was quiet and bed was what it claims “like sleeping on a cloud”.
What's Bad: They were in the middle of a remodel so entrance and dining were a little tight and congested. Just wish I would have been forewarned.
Comments: Overall it was great! I...
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2019-06-12
Review By: Kelly
What's Good: Everything
What's Bad: No
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Group Traveler
Date of Review: 2019-06-11
Review By: Annette
What's Good: Great location and the renovations were hardly noticeable. A separate entrance had been arranged while the new lobby was being renovated. Very cleverly done.
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2019-06-10
Review By: Mario
What's Good: Breakfast was good but pricey.
What's Bad:
Comments: Very good stay, to such...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-06-07
Review By: Hiba
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-06-03
Review By: Verified Hotel Guest
What's Good: we had the nicest Lady check us in, it was at 2:00am and she was so nice.
What's Bad:
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Family with Teens
Date of Review: 2019-05-31
Review By: Sameer
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2019-05-30
Review By: Rabab
What's Good: The bellman and room service were the only decent people in the hotel.
What's Bad: Rude front desk to the point I almost cried.
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-05-29
Review By: Mak
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: with friends
Date of Review: 2019-05-28
Review By: Araceli
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-05-24
Review By: Juan
What's Good: I was able to do early check in
What's Bad: Hotel parking & their fees , construction on site
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2019-05-23
Review By: Olen
What's Good:
What's Bad: Very poor temperature control in room
Comments: Disappointing
Customer Rating: 4.6
Review Description: Disappointing
Type of Traveler: young couple
Date of Review: 2019-05-23
Review By: Deyanira
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2019-05-23
Review By: Ifeanayi
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2019-05-21
Review By: Nicole
What's Good: The staff was amazing. We were upgraded to a king bed with an amazing view at check in. They also offered free champagne in the evening!
What's Bad: No, it was lovely.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2019-05-15
Review By: Gloria
What's Good: Clean, the bed was so comfy
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-05-13
Review By: Verified Hotel Guest
What's Good: The big comfy bed. I felt like I was sleeping on a white fluffy cloud! I also enjoyed the location of my room and the small little details like the lavender essential oil offered to help me rest. I enjoyed that very much.
What's Bad: The high price parking and extra cost for WiFi use.
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Solo Traveler
Date of Review: 2019-05-06
Review By: Chris
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-05-02
Review By: Jennifer
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2019-04-25
Review By: Michael
What's Good: Great hotel located in the heart of downtown within walking distance of some great restaurants and nightlife!
What's Bad: N/A
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Traveling as Couple
Date of Review: 2019-04-23
Review By: Verified Hotel Guest
What's Good: Access, neat, helpful staff, especially the lady who checked us in was very helpful and nice..
What's Bad: No.. coffee if made available in the evening also for guests would be good
Comments:
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: Family with Teens
Date of Review: 2019-04-23
Review By: Michael
What's Good: Clean, great location, good customer service.
What's Bad: Cafe was under renovation, room remote wasn't working, very expensive for an event weekend.
Comments: Overall nice visit
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-04-23
Review By: James
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-04-19
Review By: George
What's Good: Not much!
What's Bad: Overpriced $25 per person lousey selection of food
Comments: Disappointing
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: group
Date of Review: 2019-04-16
Review By: Jeffrey
What's Good: Location
What's Bad: The hotel was under construction. So that happens from time to time. But the hotel made little attempts to compensate for the inconvenience. Just maybe when we were paying $400 per night, the coffee in the lobby could have been complimentary! And practically, they could have had better signage to tell us that told us how to get into the hotel so that clients didn't walk up two closed entrances!
Comments: Good location.
Customer Rating: 7.1
Review Description: Good
Type of Traveler: group
Date of Review: 2019-04-15
Review By: Anonymous
What's Good:
What's Bad:
Comments: Fantastic service and room. Thank...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2019-04-12
Review By: Michael
What's Good: Everything was great, bed were really comfortable, the options of room service or going down to the dining area was good. Within walking distance to event(s) and many other food options.
What's Bad: Other than the construction going on I have no gripes except for one small thing. The ergonomics of the toilet paper placement in the room was crazy, you had to turn almost 180 degrees to get said toilet paper. It should have been placed in a better ergonomic area. Simple solution was to take it off of the placement.
Comments: Great experience.
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-04-08
Review By: Kianoosh
What's Good: Every one at the hotel that I came into contact was friendly and helpful. In addition, everything was clean and nice.
What's Bad: For the price, the room was small and because of construction there was no sense of calmness.
Comments: My stay was sort of...
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-04-05
Review By: Dolly
What's Good: Everything and everyone
What's Bad:
Comments: Excellent people and service
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-30
Review By: Rjhc2
What's Good: Close proximity to venue
What's Bad: Too expensive. Construction made it difficult to access (narrow hallways) the elevators.
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: group
Date of Review: 2019-03-20
Review By: Victoria
What's Good: The room was nice and comfortable.
What's Bad: The parking was not good. I got lost I felt like I was in a maze to try to find the hotel.
Comments: Nice and comfortable, and staff...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-17
Review By: Jay
What's Good: The bed was great. The view was expansive.
What's Bad: The building was under construction.
Comments: It was fine.
Customer Rating: 7.9
Review Description: Good
Type of Traveler: review category business travellers
Date of Review: 2019-03-16
Review By: Mary
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: group
Date of Review: 2019-03-16
Review By: Jerome
What's Good: The staff.
What's Bad: It smelled funky and the construction at the entrance was not what I expected.
Comments: It was an experience I...
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: review category business travellers
Date of Review: 2019-03-15
Review By: Jacqui
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.5
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-14
Review By: Ricky
What's Good:
What's Bad: I live four days, but the hotel just provides one bottle of water......
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2019-03-13
Review By: Nicole
What's Good: Friendly staff nice rooms an location
What's Bad: Lobby under construction
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-12
Review By: Elias
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-03-10
Review By: Eliana
What's Good: Clean.
What's Bad: My room didn’t have a minibar or the free toiletries that was in the hotels description. When I walked into the room it smelled like smoke because the previous guest taped up the smoke detector and was smoking in the room.
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2019-03-10
Review By: Monique
What's Good: The staff
What's Bad: Wasnt aware of the construction in the front lobby and the full beds instead of queen size beds. As a guess had to pay 35 dollars to valet my car
Comments: Ok
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2019-03-09
Review By: Floyd
What's Good: The hotel was under renovation the bed was worse than a Motel 6 the manager was great and staff was great and offered to refund our money the whole reason was to be there was for my girl to experience the heavenly bed instead it was the bed from hell
What's Bad: The bed was the worst bed I have ever slept in was so happy to return home
Comments:
Customer Rating: 1
Review Description: Very Poor
Type of Traveler: Traveling as Couple
Date of Review: 2019-03-01
Review By: Amber
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-02-25
Review By: Kristofer
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2019-02-23
Review By: Mimilicious1991
What's Good: Cleanliness
What's Bad: Door didn’t work, was given 3 sets of room keys and none worked. Inconvenient to wait for staff to open our door every time
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2019-02-21
Review By: Verified Hotel Guest
What's Good: Location is very close to everything.
What's Bad: 39$ parking. Also seems very run down. Looks like they are doing some remodeling but that only adds to the messy look exterior. Rooms are ok. Halls seem haunted for some reason. Maybe the lighting color. Idk
Comments:
Customer Rating: 7
Review Description: Good
Type of Traveler: Family with Young Children
Date of Review: 2019-02-19
Review By: Sharon
What's Good: Ni
What's Bad: Nice and friendly staff, great view
Comments: Just what I needed to...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2019-02-15
Review By: Diana
What's Good: Quiet check out was quick and easy.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-02-07
Review By: Jill
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2019-01-30
Review By: Patrick
What's Good: Everything was great,from the moment we checked in to the moment we checked out.
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-01-24
Review By: John
What's Good:
What's Bad: Cold floor in the bathroom.
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2019-01-15
Review By: Hugh
What's Good: Fitting machine is already installed inside the room
What's Bad: N/A
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category business travellers
Date of Review: 2019-01-10
Review By: Sigrid
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2019-01-06
Review By: Suzie
What's Good: Bed is comfy but that's about it
What's Bad: This is the only hotel in this era that does not have free wifi, on top of the exorbitant parking charge. and several times I need to ask for water, coffee, body lotion to be replaced
Comments: I should have stick to...
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-12-30
Review By: Anonymous
What's Good: Staff very friendly and helpful.
What's Bad: The TV didn't have a viewing channel guide.The room didn't have good air circulation. Got stuffy sometimes
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-12-29
Review By: Brittany
What's Good:
What's Bad: The pillows were to stuffed
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-12-27
Review By: Khaneidra
What's Good: Everything!!!
What's Bad: Everything was great!!!!
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-12-27
Review By: Elsy
What's Good:
What's Bad:
Comments: So so
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-12-16
Review By: Diana
What's Good:
What's Bad:
Comments: Perfect
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-12-12
Review By: William
What's Good: I had the room reserved for a week and paid. We changed the couple to Wednesday, spoke with registration put the name under staff Suggs and hotel was over booked? Sent her to another Hotel and then she came back on Thursday. Total fiasco when it was
What's Bad:
Comments:
Customer Rating: 1
Review Description: Very Poor
Type of Traveler: Traveling as Couple
Date of Review: 2018-12-10
Review By: Janine
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-12-07
Review By: Peter
What's Good: The early check-in room was ready at 11am
What's Bad:
Comments: Comfortable
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-12-02
Review By: Slymgoodie
What's Good: The location was awesome, slept amazingly comfortable beds. Quiet as well
What's Bad: There were a couple of rude staff members. One young lady had a snobby attitude . Also, the room housekeeping was on the floor , i had drank all my bedroom coffee the day and night before and wanted a cup before i checked out. She told me no at first, then after asking my room number, she said hold on while she checks.,as if to see if i stayed there...
Comments: The Westin now the BEST...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-12-02
Review By: William
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-11-29
Review By: Rachael
What's Good: Location, facilities and staff are friendly and service was good
What's Bad: No usb Charger sockets for phones, internet access not included free when staying at hotel
Comments: I loved the location and...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-11-29
Review By: Lynda
What's Good: Everything but not the inroom cooler instead of a refrigerator! We bring Veggies and Fruit so disappointed inthat
What's Bad: No Refrigertor
Comments: Great Hotel and Location would...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2018-11-29
Review By: Rien
What's Good: The bed and furniture
What's Bad: View from the room, no seaside
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-11-28
Review By: Anonymous
What's Good: The quality and price
What's Bad: The pool was close at 11 and there was too much nosise the room was great
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2018-11-28
Review By: Nataly
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2018-11-27
Review By: David
What's Good: location
What's Bad: bad beds
Comments: great location which alounds pets,...
Customer Rating: 5.8
Review Description: Okay
Type of Traveler: young couple
Date of Review: 2018-11-24
Review By: Ryan
What's Good: Location was amazing.
What's Bad: Room did not get very cold. Very comfortable sleep
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: young couple
Date of Review: 2018-11-16
Review By: Angelita
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-11-15
Review By: Yi
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-11-15
Review By: Megan
What's Good:
What's Bad:
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: family with young children
Date of Review: 2018-11-12
Review By: Kenneth
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: young couple
Date of Review: 2018-11-12
Review By: Peter
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-11-10
Review By: Sylvia
What's Good:
What's Bad: N/A
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-11-08
Review By: Vijay
What's Good:
What's Bad: Breakfast could be improved
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-11-06
Review By: Kevin
What's Good: I've been here before, and will likely come here again in future trips. Wonderful location, right in the middle of the "beach scene" and the downtown business center. Great breakfast, possibly the best breakfast buffet I've enjoyed in the US. (Sorry, a hotel in London, UK still has the best one I've ever had.)
What's Bad: Nothing comes to mind.
Comments: Great location, great breakfast buffet,...
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: solo traveller
Date of Review: 2018-11-05
Review By: Ruben
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: review category business travellers
Date of Review: 2018-11-05
Review By: Collette
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-11-04
Review By: Anonymous
What's Good:
What's Bad: I requested amenities and did not receive them.
Comments: Pleasant
Customer Rating: 6.7
Review Description: Pleasant
Type of Traveler: group
Date of Review: 2018-11-03
Review By: Charles
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-11-02
Review By: Verified Hotel Guest
What's Good: I opted to pay the $4 extra to valet my car and had an easy time contacting the staff and dropping off and getting out my car. I did not spend too much time in the hotel, mostly to sleep, so having this service to get to and from was an excellent amenit
What's Bad:
Comments:
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: Solo Traveler
Date of Review: 2018-10-30
Review By: Wei
What's Good: Fitnesses center is good and room is very comfortable
What's Bad: The stuffs were not really hospital, they were so cold.
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: family with young children
Date of Review: 2018-10-30
Review By: Theodore
What's Good: the service team left my husband a balloon bouquet with candy and a card, they all signed it .. Demi, Dale, and Gabby best ever.. love the Westin Long Beach
What's Bad: was great
Comments: will stay again very pleased...
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-10-24
Review By: Sebastian
What's Good: Great location! Great staff! Gotta love the heavenly beds!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-10-22
Review By: Cristina
What's Good:
What's Bad: No WiFi no good service
Comments: Passable
Customer Rating: 5
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2018-10-22
Review By: Derek
What's Good: Good location, relatively inexpensive. Staff was pleasant and accommodating. Clean and quiet. Room service was quick.
What's Bad: I was not able to reach the front desk prior to my stay to check on my reservation due to either a technical issue with the hotel or their lines were actually busy every time. Either way, it was a little frustrating.
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-10-22
Review By: David
What's Good: Liked everything it was beautiful perfect location!
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-10-22
Review By: Edmond
What's Good: Close to Convention Center
What's Bad: Parking is expensive
Comments:
Customer Rating: 9
Review Description: Wonderful
Type of Traveler: Business Traveler
Date of Review: 2018-10-19
Review By: Eddielyn
What's Good: Booked this hotel for the Hubby’s work trip.... He loved it! He said we will definitely stay there again when we are in the area!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2018-10-18
Review By: Anonymous
What's Good:
What's Bad:
Comments: Pleasant
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: solo traveller
Date of Review: 2018-10-17
Review By: Rigoberto
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-10-16
Review By: Miriam
What's Good: Loved room service! I was in need of a toothbrush and it was delivered in a timely manner!
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-10-15
Review By: Janet
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-10-15
Review By: Stephanie
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: family with young children
Date of Review: 2018-10-10
Review By: Anonymous
What's Good: Staff were professional. Comfortable bed. Stayed on 15th floor and the room had a view of the Queen Mary. : )
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: review category business travellers
Date of Review: 2018-10-06
Review By: Benjamin
What's Good:
What's Bad: Over priced and staff stuffed us around with early check in. Poor management and training of staff.
Comments: Disappointing.
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: young couple
Date of Review: 2018-10-06
Review By: Nuno
What's Good:
What's Bad:
Comments: Went to the “Music Tastes...
Customer Rating: 9.5
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2018-10-03
Review By: Gloria
What's Good: Restaurant and friendly staff
What's Bad: The registration desk needs to be more friendly
Comments: Pleasssnt
Customer Rating: 7.9
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-10-01
Review By: Ladaisha
What's Good: The hotel is in a perfect location for great views and walking distance activities. The staff was wonderful and pleasant. Will be visiting again!
What's Bad:
Comments: Wonderful stay in Long Beach
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-10-01
Review By: Connie
What's Good: Everything
What's Bad: Nothing
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: group
Date of Review: 2018-09-25
Review By: Scott
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-09-24
Review By: Nancy
What's Good: We had a wonderful 2 night stay at the Westin for a wedding! The room was was extremely spacious and clean, not to mention the great view! The location is amazing! Only a 7 minute walk on Ocean Blvd. to the beaches!
What's Bad: Amenities were good, but can be improved - it's the small and thoughtful things that count sometimes! Would have liked to have seen: cotton swabs and q-tips, toothbrush, comb, and slippers!
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-09-17
Review By: Lily
What's Good: The property was beautiful.
What's Bad: After being offered a “complimentary upgrade” to a suite as we were celebrating my birthday, we proceeded to open our door to find a completely dirty, unmade room with trash still everywhere. They corrected it by taking us to another room, but what a first impression! The bed was extremely firm, and the pool area was rather small. Also- the room service breakfast is not what I would have expected at a Westin.
Comments: Wonderful staff but only a...
Customer Rating: 6.3
Review Description: Pleasant
Type of Traveler: young couple
Date of Review: 2018-09-17
Review By: Mayra
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-09-13
Review By: Liz
What's Good:
What's Bad:
Comments: Passable
Customer Rating: 5.4
Review Description: Fair
Type of Traveler: family with young children
Date of Review: 2018-09-05
Review By: Kevin
What's Good: Excellent food, excellent bar, great location.
What's Bad: My only disappointment was the charge for internet service. Frankly, internet service is so common, I didn't even bother to check beforehand if it was free. That was a $24 charge I didn't expect, nor appreciate.
Comments: Great food, great location, great...
Customer Rating: 9.6
Review Description: Exceptional
Type of Traveler: solo traveller
Date of Review: 2018-09-03
Review By: Greg
What's Good: Best thing I can say is the Grill restaurant food was very good but the service is just terrible.
What's Bad: 1: The room was greatly fatigued. Frayed carpet, horrible mildew smell. The bed was anything BUT Heavenly... I stay at Westin mostly because of the Heavenly bed .. I even bought one for my home along with all the bedding. This was a hard misshaped overused bed that was a terrible sleep. Did I mention that SMELL? yuck! I called but because I was at a conference - I couldn't change rooms easily. I have stayed at this Westin twice per year for about 8 years and last year was bad but this year confirmed it is my last stay!
Comments: Absolutely terrible!
Customer Rating: 5
Review Description: Fair
Type of Traveler: review category business travellers
Date of Review: 2018-08-27
Review By: Anonymous
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-25
Review By: Ng12345
What's Good: Shops around hotel
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-24
Review By: Lomely
What's Good:
What's Bad: The staff
Comments: Very poor
Customer Rating: 2.5
Review Description: Poor
Type of Traveler: review category business travellers
Date of Review: 2018-08-24
Review By: Carolyn
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-08-22
Review By: Natalie
What's Good: The location was great & the room had comfortable beds. Staff were friendly.
What's Bad: The room was very musty smelling and stuffy. Air con was noisy.
Comments: Good location with friendly staff.
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: group
Date of Review: 2018-08-22
Review By: John
What's Good:
What's Bad:
Comments: UpFront & security try to...
Customer Rating: 7.9
Review Description: Good
Type of Traveler: solo traveller
Date of Review: 2018-08-21
Review By: Anne
What's Good: All around incredibly disappointed and would not return
What's Bad: The room smelled of mold, check in was late and difficult, refrigerator dirty and warm, the floor was loud, no late checkout, no staff asked how the experience was. Will not return to Westin properties!
Comments: Never returning to Westin properties
Customer Rating: 2.9
Review Description: Poor
Type of Traveler: young couple
Date of Review: 2018-08-21
Review By: Jolanta
What's Good: Very tasty breakfast, comfortable beds , very good standard
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-20
Review By: Jaime
What's Good: yes
What's Bad: parking fee
Comments: great place
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-20
Review By: Michael
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 10
Review Description: Exceptional
Type of Traveler: young couple
Date of Review: 2018-08-14
Review By: Lisa
What's Good:
What's Bad: That they wouldnt allow us to cart down our own luggage. Also when i asked about the pool I was told it ws open to 11 pm and i was stoked. When I went to swim around 9pm it was closed for cleaning.
Comments: Very good
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2018-08-12
Review By: Ahmed
What's Good:
What's Bad:
Comments: Fabulous
Customer Rating: 8.8
Review Description: Excellent
Type of Traveler: with friends
Date of Review: 2018-08-12
Review By: Lilibeth
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.5
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-09
Review By: Mark
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.1
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-07
Review By: Darryl
What's Good: It was my 28th anniversary and the staff was great
What's Bad: N/A
Comments: It was a great stay...
Customer Rating: 8.3
Review Description: Very Good
Type of Traveler: young couple
Date of Review: 2018-08-07
Review By: Mark
What's Good:
What's Bad:
Comments: Good
Customer Rating: 7.9
Review Description: Good
Type of Traveler: family with young children
Date of Review: 2018-08-06
Review By: Ramiro
What's Good:
What's Bad:
Comments: Exceptional
Customer Rating: 9.5
Review Description: Exceptional
Type of Traveler: family with young children
Date of Review: 2018-08-06
Review By: Brett
What's Good: The breakfast buffet was excellent, as was the service. The hotel agreed to comp my internet access which seems only reasonable and expected with a hotel in this category. Originally, there was to be a charge for internet access. The desk person was very gracious in this regard and I appreciated that. Having said that, the complimentary lobby and courtyard internet access was very spotty and unreliable at times. Access in my room was satisfactory.
What's Bad: Paid hotel guest parking was unexpected from a hotel in this category and not appreciated. I think a guest of the hotel should be able to park their vehicle complimentary.
Comments: All great except parking.
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: review category business travellers
Date of Review: 2018-08-06
Review By: Indria
What's Good:
What's Bad:
Comments: Superb
Customer Rating: 9.2
Review Description: Wonderful
Type of Traveler: young couple
Date of Review: 2018-07-31
Swimming Pool
Fitness Center
Pets Allowed
Non Smoking
Handicap Accessible
Business Center

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